Sold by: GammaÂ
Enable your agents to securely process card payments through the Genesys Contact Centre with SmartPCI, a PCI DSS Level 1 compliant and certified plugin. By utilising SmartPCI, we ease the burden of PCI DSS compliance, reducing risk exposure and saving both time and money.
Overview
SmartPCI is designed to transform phone card payment processing for businesses. By utilising SmartPCI, we ease the burden of PCI DSS compliance, thereby reducing risk exposure and saving both time and money. Thereby enhancing customer satisfaction and trust, while strictly complying with PCI DSS requirements.
With SmartPCI, agents can process payments while on a call without ever seeing or hearing sensitive card details. This ensures that customer card data is handled with the utmost security and confidentiality. SmartPCI, built on AWS, integrates seamlessly with your Genesys contact centre workflows, acting as a catalyst for streamlining business operations and reducing friction in the payment process.
Key functionalities include:
Leading Payment Gateways: Adyen, WorldPay, Opayo (Sage Pay) and Pay360 supported.
Secure Payment Processing: Process customer payments securely, ensuring that sensitive card details remain hidden from agents.
SmartPCI Portal: Access a dedicated portal where customers can view transaction details.
Automated journeys: Payment information supported via key presses (DTMF) or Natural Language Processing (NLP) for fully accessible 24/7 payments.
By adopting SmartPCI, businesses gain peace of mind knowing that every transaction is protected by industry-leading security standards, while simultaneously improving the overall customer experience and operational efficiency.
Highlights
- Reduces PCI DSS Scope: Moves your entire contact centre and remote agents out of scope for the majority of PCI DSS compliance obligations.
- Enhances Customer Experience: Streamlines payment processing, reducing call handling times and improving first-time resolution.
- Boosts Data Security: Dynamically secures sensitive payment information during calls, routing it directly to your processor and minimising exposure to your infrastructure.
Details
Sold by
Categories
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Phone Number: +44 333 050 5152
Our support team is available for troubleshooting and assistance, including 24x7 cover for critical incidents. Call us or raise a ticket and our contact centre experts will guide you in maintaining smooth operations and optimal use of Genesys.
Software associated with this service
Genesys
By Genesys
Genesys Cloud is a leading AI-Powered Experience Orchestration platform that delivers omnichannel customer experiences. Featuring virtual agents, sentiment analysis, and customer journey analytics, our solution empowers organizations to optimize their contact center and enhance unified communications across all channels.