Sold by: Deloitte Consulting GmbH
A comprehensive solution combining Deloitte's expertise in AIOps strategy, implementation, and organizational transformation with Dynatrace's advanced observability platform to empower clients’ IT operations with AI-driven efficiency and scalability.
Overview
Deloitte AIOps Enablement is a comprehensive service designed to help organizations transform their IT operations through the integration of advanced AIOps capabilities. Leveraging Dynatrace’s cutting-edge platform and (Generative)AI, this service provides a structured approach to implementing AIOps, focusing on three key dimensions: technology, processes, and people.
Key Features:
- Technology Implementation: The service begins with the deployment of the Dynatrace observability platform which aggregates IT data into a unified Data Lakehouse. This foundation enables anomaly detection, event correlation, and root cause analysis, ensuring seamless integration with ITSM, workflow automation, and business intelligence systems.
- Incremental AIOps Expansion: AIOps capabilities are introduced gradually, starting with AI-assisted insights and progressing to autonomous incident resolution and Generative AI-driven solutions. This phased approach ensures reliability while reducing operational costs and improving service quality.
- Organizational Transformation: Deloitte supports the evolution of IT teams into AIOps-enabled units emphasizing software development and AI skills. Organizational change management strategies are employed to foster trust, mitigate resistance, and ensure successful adoption of AI-driven workflows.
Benefits:
- Enhanced Efficiency: By automating routine tasks and optimizing incident resolution, AIOps reduces Mean Time to Repair (MTTR) and operational costs while increasing system reliability.
- Scalability: The service supports the expansion of AIOps across diverse environments, applications, and organizational layers, ensuring adaptability to evolving business needs.
- Proactive Operations: AIOps enables predictive insights and preemptive incident prevention, minimizing disruptions and enhancing user satisfaction.
This is ideal for organizations seeking to enhance IT operations with AI-driven solutions, reduce operational complexity, and achieve higher levels of efficiency, resiliency, and compliance.
Highlights
- Comprehensive Observability Foundation: Establishes a observability platform for seamless aggregation of operational IT data, enabling precise anomaly detection, event correlation, and root cause analysis.
- Incremental AI Integration: Gradually expands AI capabilities from anomaly detection to autonomous incident resolution and Generative AI-driven solutions, ensuring reliability and scalability.
- Organizational Transformation: Supports the evolution of IT teams into AIOps-driven units, emphasizing Site Reliability Engineering (SRE) principles, advanced AI skills, and effective change management strategies
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Please reach out to: Benedikt Simon (bsimon@deloitte.de ) , Achim Krombach (akrombach@deloitte.de )
Software associated with this service
Dynatrace Operator
By Dynatrace
Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and user experience.