Sold by: 3CXÂ
Deployed on AWS
AWS Free Tier
3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video conferencing, live chat and messaging. It's open-platform, meaning you can choose from a variety of supported IP Phones and SIP Trunks that best suit your business needs.
Overview
3CX is a business communications solution that offers companies of all sizes with a complete package for calls, video and live chat, out of the box. With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX boosts employee productivity and enhances the customer experience.
3CX is open-standards, allowing you to choose from a selection of supported IP Phones and SIP Trunks that best suit your business needs and budget. Installation, management and use of 3CX is extremely easy and straightforward saving you time on phone system management and maintenance.
Pricing is based on the number of simultaneous calls you need, not on the number of users/extensions you have, which also knocks down the cost of ownership tremendously.
Choose between 3CX Dedicated PRO or Enterprise. Both come with their set of Unified Communications features all bundled in the initial price, so there are no hidden costs and extra add-ons.
Highlights
- Slash your phone bill and communications costs
- Status, Chat, Click2Call, CRM Integration
- WebRTC Web Conferencing
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Debian 12
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
No refunds or returns on licence purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Use a web browser to access the 3CX Installation Wizard at http://Your_EC2_Instance_Public_IP:5015
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
2.8
5 ratings
5 AWS reviews
|
9 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Brandon B.
Great for the price but lacks important features for bigger buisnesses.
Reviewed on Jul 17, 2025
Review provided by G2
What do you like best about the product?
The price is 2nd to none for sure and it does work well on call quality.
What do you dislike about the product?
Misses alot of key features especially for call centers and reporting is very bland
What problems is the product solving and how is that benefiting you?
It helped us save money on phones and you get more features than the traditional phone lines we had. They are continuing to upgrade which is good means they are investing in themselves.
shabarish m.
Seamless Communication Made Easy with 3CX
Reviewed on Jul 08, 2025
Review provided by G2
What do you like best about the product?
We've been using 3CX for several months now, and it's made a significant difference in how our team communicates—both internally and with clients. The setup was straightforward, and the interface is intuitive.
What do you dislike about the product?
The mobile app works well overall, but occasionally experiences call dropouts or delayed notifications, especially in low-network environments.
What problems is the product solving and how is that benefiting you?
With its mobile and web apps, our team can stay connected from anywhere, which has been essential for supporting hybrid and remote work environments. By consolidating voice, video, live chat, and messaging into one platform, 3CX has eliminated the need for multiple tools, streamlining internal and external communication.
Ty78523
Horrible support doesn't work
Reviewed on Apr 27, 2024
Review from a verified AWS customer
So I tried to implement this so I can use it for business. I'm stuck with the actual hosting solution and spending double the cost because the security certificate doesn't work the security certificate that I just purchased last night was a waste of money and time 3CX needs to have a better support system for people so they could be able to get the support they need. I'm not spending $75 just to talk directly to a support rep. Who's not even on the phone with me let alone I can't even seem to understand even in the documentation what type of security certificate you need it's not like there's only one security certificate type. It's literally specific and you have to have the certification work from both ends, but the instructions don't show you how to do that, even the online support tool that they have to talk to partners and everyone is a joke. I can't even set one up with this thing holding me up for security certificate. There's no way for me even reach out on self hosted. It says I gotta have a system to , stay away I wasted 12 hours of my life not figuring out how this whole thing works because they don't have no support and they want to charge for it and they don't even have a good peer to peer support system in itself just because I don't have one up and running and hosting yet which I can't seem to do because there is no understanding how to get the security certificate to I got the private key and the public key already established and ready to go to implement but not working.
John
Does not work as expected
Reviewed on Sep 10, 2023
Review from a verified AWS customer
I was excited to start playing around with AWS and my first project was to build a call center. 3CX took away its support for Amazon Chime. I was able to inbound calling to work, but not outbound calling.
Maeva B.
Practical but noisy
Reviewed on Nov 03, 2022
Review provided by G2
What do you like best about the product?
I like having the call history, also if there are multiple people handling the calls, if one person hangs up, the others still have the call, so it allows for better internal management of the calls.
What do you dislike about the product?
I don't like that there aren't more different modes: silent but visible, etc. Also, the interface isn't very nice and sometimes, we don't have the same call history as our colleagues.
What problems is the product solving and how is that benefiting you?
At least, 3CX addresses issues related to incoming calls: no need for everyone to have a landline phone, everything goes through the computer and, without realizing it, it's easy to use: ok for the call and not ok for the call!