Sold by: AMC Technology
CTI for Zendesk and Amazon Connect improves the agent and customer experience.
Overview
CTI for Zendesk and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
DaVinci supports the latest version of Zendesk.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing offers one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract term. You pay based on the number of agent users you license. Each licensed user gains access to core CTI features that connect your CRM with your telephony system in one interface. Because pricing scales by user count, your cost grows as you add agents. There are no separate tiers or usage add-ons in this listing—you choose the quantity of user licenses that matches your team size.
Top-of-mind questions for buyers
One user is one licensed agent who logs into the toolkit. Each agent needs a license to access CTI features like click-to-call, screen pop, and call controls. You count the number of agents who use the interface, and license one seat per agent.
Each user gets access to screen pop, click-to-dial, contextual call controls, interaction logging, customer screen transfer, and omni-channel handling. Licenses also include access to a library of integration apps and the cloud-based administration portal. These features work within one unified interface connecting your CRM and telephony system.
Cost scales directly with the number of user licenses you hold. Adding agents raises your total by adding more user seats. There are no separate usage add-ons in this listing. You select the quantity of licenses that matches your agent headcount under the contract term.
www.amctechnology.com
Helpful?
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
CloudHesive enables Amazon Connect Agent UI embedded with Zendesk which provides Voice Outbound Click-To-Call; Voice Inbound; Chat Inbound and other interactions
Integrate Amazon Connect telephony into Zendesk with click-to-call, automatic ticket creation, and screen-pop CTI. Reduce AHT, improve FCR, boost agent productivity.
Enables Amazon Connect Agent UI embedded with Zendesk which provides Voice Outbound Click-To-Call; Voice Inbound; Chat Inbound and other interactions
Transform your customer interactions with our comprehensive Amazon Connect implementation services. We deliver cloud-based call center solutions featuring voice, chat, SMS channels, web and video calling, conversational IVR, and AI-powered chatbots with natural language understanding (NLU). Our AWS Lex integration, voice transcription, and AWS Comprehend sentiment analysis enable click-to-call, screen pop CTI, and automatic call logging. Experience interactive voice response, self-service bots, customer sentiment detection, and real-time analytics with Power BI dashboards. Our expertise includes chat routing, skill-based routing, agent workspace optimization, contact flow designer, and call wrap-up notes with automatic ticket creation.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.