Zoom Contact Center Implementation & Integration Professional Services

Acceleraate is a UK-based CX technology specialist with over two decades of experience in cloud customer experience, contact centre, and unified communications.

At core, we are a technology company, highly skilled in architecture design, system integration, and software development to enhance, extend, and unify client solutions. We fully subscribe to the concept of partnership, and become an extension of our clients’ team, proactively driving and delivering innovation, iteration and feature adoption to maximise experience, efficiency, and return on investment. We’ve worked with some of the world’s best-known brands and businesses, developing a constantly evolving playbook of best practices in customer contact transformation.

Acceleraate was the UK’s first Zoom Contact Center partner in 2022, became the world’s first fully accredited Zoom CX Competency Partner in 2023, and was named Zoom Contact Centre EMEA Partner of the Year 2024.

We have built a team that is highly skilled in supporting and managing Zoom Contact Center, Zoom Virtual Agent, Zoom Phone, and Zoom Workspace implementations, ranging from simple through to the extremely complex. We have also built a variety of adoption and utilisation accelerators, which smooth the migration path and reduce friction during user and customer onboarding.

Our Professional Services offers everything that is needed for a successful Zoom Contact Center implementation, including:

Consultancy & Discovery

• Strategic alignment
• Analytics & metrics assessment
• Problem identification
• Opportunity identification
• Requirement definition

Solution Design

• Technical selection
• Journey design
• User experience
• Security design
• Solution architecture
• Problem hypothesis

Implementation & Migration

• Project management
• Platform deployment
• Solution configuration
• Solution build
• Migration planning

Integration & Custom Development

• Integration design
• Integration development
• Zoom Apps development
• Process automation design
• Process automation development
• Bespoke software design
• Bespoke software development

Testing

• End to end testing
• Unit testing
• User Acceptance testing (UAT) support

Training & Enablement

• End user training
• Supervisor training
• Administrator training
• Administrator enablement
• Reporting user training

Go Live/Cutover Support

• Cutover planning
• Pre-go live checks
• Go live support
• Hypercare

Post-implementation Acceleraate can also offer Managed Services, including our innovative CX as a Service proposition which ensures that your Zoom Contact Centre solution continues to improve and iterate over time, and maximises your ROI.

As a fully accredited Zoom CX Competency Partner, with a Zoom-certified team, and two decades of experience in the CX, contact centre and unified comms space, clients are in safe hands with Acceleraate.