Sold by: Central IT LLCÂ
Is a connected, intelligent ecosystem built to accelerate digital transformation across the enterprise. This ITSM platform combines low code development, AIOps, hyperautomation, and AI-powered omnichannel assistants to simplify operations and deliver smarter service experiences. Designed for scalability and agility, it helps teams automate workflows, resolve incidents faster, and provide seamless support across IT, HR, customer service, and more. With native AWS integration, rapid app delivery, and AI-driven self-service, CITSmart X reduces manual work and strengthens IT-business alignment.
Overview
CITSmart X is an intelligent ITSM and enterprise service management platform that brings together low code development, AIOps, hyperautomation, and omnichannel support in a single, modular ecosystem. Designed for performance and scalability, it helps organizations streamline operations, automate workflows, and accelerate digital transformation across IT and business areas.
With CITSmart X, teams can automate key ITIL processes such as incident, request, change, and problem management, improving resolution times, reducing manual effort, and aligning IT operations with strategic business goals. Its powerful low code engine enables rapid development and deployment of modern web and mobile applications, without deep technical expertise.
Built for agility, the platform includes Kanban and SAFe-based project management tools, AI-driven self-healing through AIOps, and virtual assistants that offer intuitive service experiences via channels like WhatsApp, Telegram, Slack, and others. Its open API architecture ensures seamless integration with AWS services, legacy systems, and cloud-native environments.
Key Capabilities:
- ITSM and Workflow Automation;
- Automate cross-functional workflows with an enterprise-grade orchestration engine;
- Low Code Development;
- Quickly build and scale web and mobile applications with ease;
- AIOps - Gain full-stack visibility and enable proactive, AI-assisted incident resolution;
- Hyperautomation;
- Eliminate repetitive tasks through the orchestration of AI and ML;
- Agility Management;
- Optimize delivery with task and project tracking based on Agile and SAFe;
- Virtual Assistants - Provide 24/7 omnichannel support and self-service via intelligent chatbots.
Contact us to get a personalized Private Offer tailored to your business needs: https://aws.centralit.com.br/citsmart-on-aws-en/Â
Highlights
- 21 ITSM processes certified by Pink Elephant (PinkVerify). 4.7 rating on Gartner Peer Insights for customer satisfaction and service excellence.
- Enterprise-grade scalability and performance. Seamless AWS integration and open APIs. Accelerated innovation, up to 10 times faster deployment cycles; enhanced security, compliance, and high availability.
- Available for SaaS or On-Premise.
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CITSmart Expert | CITSmart Expert. 7 Certified processes. IM RM SPM SCA SLM KM SD. | $16,040.00 |
CITSmart Professional | CITSmart Professional. 5 Certified processes. PM CHG RDM CON CAP. Acquisition of the Professional Suit requires prior purchase of the CITSmart Expert package. | $4,633.00 |
CITSmart Continuity | CITSmart Business Continuity. 2 Certified processes. SCO FM. Acquisition of the Professional Suit requires prior purchase of the CITSmart Expert package. | $5,343.00 |
CITSmart AIOPS | CITSmart AIOPS. 4 Certified processes. AM MA AVM ITO. Acquisition of the AIOPS Suit requires prior purchase of the CITSmart Expert and CITSmart Professional packages. | $7,845.00 |
CITSmart Enterprise | CITSmart Enterprise. 21 Certified processes. AI AM AVM CAP CHG CON FM IM ITO KM MA PJM PM RDM RM SCA SCO SD SLM SPM WRM. Purchasing the complete Suite offers over 30% in savings compared to acquiring the suites individually. | $23,164.00 |
CITSmart Administrator User | CITSmart Administrator User. Named user who has all permissions within the system (full acess). These are the users who manage the tool. | $2,922.00 |
CITSmart Analyst or Technical or Operator User | CITSmart Analyst or Technical or Operator User. Named user who receive and handle tickets on the CITSmart platform. For Concurrent User request a Private Offer. | $2,512.00 |
CITSmart Requester User | CITSmart Requester. Simultaneous users who will have access to the Digital Workplace portal to perform activities, consume internal and external services, access the service portfolio. | $8.73 |
CITSmart Aprover User | CITSmart Aprover. Named user of the approval process (Business Stakeholders). Professional who will approve process items in the workflows. | $47.00 |
CITSmart Configuration Database Management | CITSmart Configuration Database Management. It is defined by the quantity of Assets (IT and non-IT items) that will be managed in the CMDB engine. | $10.71 |
Vendor refund policy
The Product is non-refundable.
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Software as a Service (SaaS)
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