Sold by: Carahsoft Technology Corp.
ReFrame Engage is a real-time customer engagement platform offering cutting-edge features like advanced appointment scheduling, 2-way text messaging, internet calling, email, video integration with MS Teams, Zoom, and Google Meet, broadcast messaging, internal staff collaboration chat, a contact center, and more, all accessible within a robust Customer Engagement as a Service Platform (CEaaS).
Overview
ReFrame combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace.
ReFrame Engage is a Unified Constituent Engagement Scheduling Platform that facilitates multi-modal communication between public agencies and their constituents.
Harness the power of ReFrame Engage, a unified platform for seamless multi-modal communication that offers advanced scheduling, messaging, video integration, broadcast, and collaboration.
Seamless multi-modal communication ReFrame Engage enhances constituent experiences, streamlines interactions, and establishes strong connections to maximize engagement and satisfaction. Empower your staff Reframe Engage empowers your staff with advanced tools and seamless communication to enhance productivity and deliver exceptional constituent service.
Modernize your constituent experience Modernize constituent experiences by integrating modern features and technologies, improving communication channels, and providing seamless interactions.
Our interactive Communications, Contact Center, and CRM are converged to provide the best possible experience for end-users.
This reliable platform empowers government agencies to communicate in the most effective and efficient manner possible, by leveraging a single, all-in-one solution for their staff to manage constituent engagement.
This listing is for Private Offers ONLY. Please reach out for more details. Thank you.
Highlights
- Contact Center, CRM, 2-Way or 1-Way Text Messaging, Video Integration with Zoom, MS Teams, Google Meet, Internet Calling, Email, Call Center, Broadcast Text and Email Messaging, Internal Employee Chat Communication, Multi-Tenant for multiple Locations, Custom Branding & Notification Templates, Unlimited Users, Unlimited Departments, Appointment types, and Slot Management
- ReFrame Engage captures the endless opportunities of a digital journey that crosses any device or app across various touchpoints. With Engage, one can build employee customer loyalty by creating accessible, fully integrated interactions with their constituents across any channel at any time.
- ReFrame Engage will modernize the overall customer experience by incorporating new cloud capabilities like native cloud technologies, digital channels, AI-powered bots, and more. Engage helps to create a seamless customer journey across channels and tap the power of messaging with easy-to-use admin and analytics tools. As a customer engagement platform designed for the public sector, ReFrame Engage enables organizations to connect with their constituents anytime, anywhere.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Engage Pro | $1,000.00 per month for multi-year options. Includes Unlimited Users. | $1,000.00 |
Dimensions summary
This listing offers one pricing option, Engage Pro. You pay a flat monthly rate billed under a multi-year contract term. The rate stays the same regardless of how many people use the product, since it includes unlimited users. Pricing does not scale by user count or usage. This is a private offer, so final terms come through direct negotiation. The plan supports customer engagement tools such as appointment scheduling, two-way text messaging, calling, video conferencing, and a customer records system.
Top-of-mind questions for buyers
The rate stays the same no matter how many people use the product, since it includes unlimited users. You are not charged per seat or per user account. Adding staff does not increase your monthly cost under this plan.
The dimension bills as a flat monthly rate, not by usage. The pricing table does not list separate charges for appointments, text messages, or call minutes. For any usage limits tied to this plan, confirm the specific terms directly with the vendor.
You pay a set monthly amount under a multi-year contract. Because this is a private offer, the listed rate is a starting point. Final terms come through direct negotiation with the vendor or reseller, who provides a quote based on your needs.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Basic, Essential, and Premium connect@reframesolutions.com , 1-844-4-REFRAME
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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