Sold by: Inflectra Corporation
Deployed on AWS
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KronoDesk helps you service your customers with its built-in knowledge base, help desk and forums. Kronodesk will help your customers help themselves. When they need you, Kronodesk's powerful ticketing system lets them contact you from anywhere. And they can track it all from a one-stop-shop support hub. Focus on helping customers, not the tools you need to support them. Customers can send, access, and check-in on tickets from the web or their email. Agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows.
4.4
Overview
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Powerful Help Desk
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Integrated Knowledge Base
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Support Forums & Community
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Reporting & Analytics
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Product video
KronoDesk is our integrated customer service desk solution. Kronodesk will help your customers help themselves with its built-in knowledge base and integrated customer support forums. When they need you, Kronodesk's powerful ticketing system lets them contact you from anywhere. Your customers can track it all from a one-stop-shop support hub. With KronoDesk, you can focus on helping your customers succeed.
Customers can send, access, and check-in on tickets from the web or their email account. Customer support agents can manage and respond to tickets quickly and easily from any device. The help desk can be customized to your needs with custom fields, priorities, and workflows. Its integration with SpiraTeam keeps your product teams informed at all times.
KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums, and an online knowledge base. Here are some reasons you might consider using KronoDesk for your service desk needs. When you consider these features, KronoDesk is just the product you need if you're looking for a comprehensive, customizable, and scalable service desk solution.
Whether you're a small business or a large enterprise, KronoDesk can scale to meet your needs. It supports a wide range of industries and can handle varying volumes of customer interactions.
Highlights
- With an integrated knowledge base, customers can easily search for and find solutions to common problems themselves, potentially reducing the number of support tickets your team needs to handle.
- KronoDesk provides robust ticket management features that allow you to track, prioritize, and resolve customer issues efficiently. This includes the ability to assign tickets to specific team members, set priorities, and monitor the status of issues.
- By integrating support forums, KronoDesk enables users to help each other, which can foster a community around your product or service and reduce the burden on your support team.
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Pricing
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Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
5 support agents | KronoDesk: 5 support agents, unlimited customers, unlimited tickets | $261.99 |
10 support agents | KronoDesk: 10 support agents, unlimited customers, unlimited tickets | $427.99 |
3 support agents | KronoDesk: 3 support agents, unlimited customers, unlimited tickets | $190.99 |
20 support agents | KronoDesk: 20 support agents, unlimited customers, unlimited tickets | $522.99 |
30 support agents | KronoDesk: 30 support agents, unlimited customers, unlimited tickets | $689.99 |
50 support agents | KronoDesk: 50 support agents, unlimited customers, unlimited tickets | $879.99 |
100 support agents | KronoDesk: 100 support agents, unlimited customers, unlimited tickets | $1,568.99 |
Dimensions summary
KronoDesk is sold as an annual contract priced by the number of concurrent support agents. You choose one of seven tiers: 3, 5, 10, 20, 30, 50, or 100 support agents. Pricing scales with the agent count you select. Every tier includes unlimited customers and unlimited tickets, so those factors do not affect the price. Only the concurrent agent capacity changes between tiers. You pick the tier that matches how many agents use the system at the same time, then move up as your support team grows.
Top-of-mind questions for buyers
Billing counts concurrent support agents, meaning the number of people using KronoDesk at the same time. It does not count named users. You can add as many named agents as you like, and only simultaneous usage counts toward your tier.
You move up to a tier with more concurrent agents. Upgrades apply the difference between your current tier and the new one. You keep your existing setup, and no reinstallation is needed. The tier you pick sets the ceiling on simultaneous agent access.
No. Every tier includes unlimited customers and unlimited tickets at no added cost. Only the concurrent agent count drives your price. Knowledge base articles, forums, storage, and API calls are also included regardless of the tier you choose.
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Vendor refund policy
Customers are entitled to a refund of their subscription within the first 30 days of usage. After that time, the refund is determined by the following Terms of Service: https://www.inflectra.com/Purchase/HostingTOS.htm Please contact us at: https://www.inflectra.com/Company/Contact-Us.aspx
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
1-year support (phone, 24-hour email) with purchase. We will return your email or support ticket in one business day. Contact support at https://www.inflectra.com/Support/
With every Inflectra product purchase, you receive: One year of FREE support through our knowledge base, helpful helpdesk, and phone lines. Expert assistance from our team of technical specialists dedicated to resolving your issues quickly. Extensive resources including a comprehensive knowledge base and active community forums. Support Hours: Monday - Friday, with extended global coverage supporting teams in different time zones.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Inflectra Accelerators are a set of predefined professional service packages that help you speed up your deployment and adoption of our SpiraTest, SpiraTeam, SpiraPlan, Rapise, and KronoDesk products (also available on the AWS marketplace as SaaS and Server products).
Customer reviews
Ramses M.
User friendly
Reviewed on Jul 01, 2021
Review provided by G2
What do you like best about the product?
Ability to custom email notifications and notify users
What do you dislike about the product?
Not able to request custom features and not functioning with email exchange servers for notifications
What problems is the product solving and how is that benefiting you?
East track of issues and reports
Recommendations to others considering the product:
Very user friendly application, we have been using for in-house ticketing system since 2015
Daniel V.
KronoDesk will allow you to manage your support service and also have a forum and knowledge base
Reviewed on Sep 06, 2019
Review provided by G2
What do you like best about the product?
KronoDesk is a simplistic and easy-to-use desk service. I like that the implementation and configuration is done by the same team of your customer service. I also consider that its price is very accessible for its knowledge base and forum portals.
What do you dislike about the product?
I would like the platform to have more customization such as allowing you to change the design colors and add the logo of our organization. I would also like you to have an email forwarding option, as we currently do it manually.
What problems is the product solving and how is that benefiting you?
KronoDesk reduced costs generated by additional storage space in our corporate emails. In addition, he added new portals to our organization as the knowledge base where we upload important articles and a forum where we deal with certain topics.
Recommendations to others considering the product:
KronoDesk is a first level support service. It definitely has an affordable price and has many professional assistance functions. If you are looking for an alternative, I recommend this software.
Rodolfo Z.
An efficient ticketing and customer service tool
Reviewed on Aug 25, 2019
Review provided by G2
What do you like best about the product?
Integration. Kronodesk has an API for integrating with most third-party applications that use such interface and has its own marketplace for common, integrations with leading business apps such as Google Drive, Dropbox, Skype and more.
What do you dislike about the product?
Reports. Kronodesk provides several types of built-in reports for customer analysis, productivity and success, however, the process of creating a fully customized new one is a bit complex, although you can parameterize the included ones, of course. An improvement at this point would make kronodesk even better.
What problems is the product solving and how is that benefiting you?
Kronodesk is our premier customer support platform, we use Kronodesk to handle multiple support channels (web, chat, email) for our various web products. Kronodesk offers an agile, effective and affordable ticket management and support solution that enables us to support the many quality and agile products our customers deserve.
Recommendations to others considering the product:
Kronodesk works great for handling customer tickets, it also allows customers to track the status of their tickets so that they feel valued and realize that our company is really handling their case with due attention.
Ulises A.
KronoDesk is an easy platform to implement and configure
Reviewed on Aug 14, 2019
Review provided by G2
What do you like best about the product?
KronoDesk has a friendly and easy to configure interface. I like the ease with which I can add incidents without adding all the filters that normally have this type of services. I also like the displacement that the application has from a mobile device, since the design is absolutely responsive.
What do you dislike about the product?
The only inconvenience this platform has is that when you create the domain to start using the platform, you must wait 30 minutes while the service agents register the accommodation, when on other platforms you can start immediately.
What problems is the product solving and how is that benefiting you?
KronoDesk helped us avoid the great loss of tickets that we could not see in time, because through email we could not assign the incident directly to the service agent who could attend it. On the other hand, it allowed us to incorporate the company's own channels to provide solutions to users.
Recommendations to others considering the product:
To install this service, you just need to fill out some forms and wait for the support agents to implement it for you. The initial setup may be a bit slow if you are impatient, however, it is excellent software for helpdesk. I assure you that you will fall in love with its interface. I recommend it.