Win Remote Desktop Services SAL

My current use case for Microsoft Remote Desktop Services  is connecting to services which are specific to a remote location because I am working from India. There are times that I need to connect to those services, so via Microsoft Remote Desktop Services , I access that system because I need to connect to VPN. Some services are specific to a particular location and shouldn't be accessed here, so I connect to that Remote  Desktop to use it. It's mainly for support and management activities.

I find the ease of use of Microsoft Remote Desktop Services most valuable, as it allows me to have remote access and connect securely. Another valuable feature is file transfers, as it enables me to move files between local and remote machines efficiently.

The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.

The only problem I see is that when I am connected, there is a certain lag because of the network.

I have been working with Microsoft Remote Desktop Services for five, six years.

For stability, I would rate the product an eight.

I would rate the scalability, or ability to expand, a seven.

Technical support from Microsoft is something I have never used, but I would give them a seven or eight.

Positive

I am not working with products such as Intune , Remote  Desktop, or storage solutions such as Azure . Currently, I am using all the Microsoft tools that are available such as Office and Power BI. I have completed some certifications for Azure , but I am not an avid user of Azure. I am not sure if I bought Microsoft Remote Desktop Services on AWS Marketplace  or directly from Microsoft because it is provided through my organization. I have experience with virtualization, but I haven't used the session virtualization feature of Microsoft Remote Desktop Services. I do not use the centralized application management function of Microsoft Remote Desktop Services or the centralized dashboard. The solution is cloud-based. I am using multi-factor authentication through Microsoft Remote Desktop Services, and I would rate it a nine. Overall, I rate Microsoft Remote Desktop Services an eight out of ten.

Positive

In a way, we have some virtual solutions, at least RDS  from Microsoft Hyper V. That's what we're using today, but not for everyone. Some people do use it. It's more like remote desktop. It's been a long time, at least since Windows Services 2008 or around 2010. 

Today, most of our users, among three or four companies sharing software like the ERP  system, work on individual workstations or laptops. That's really the main use across the companies today, however, it would sometimes make sense to look at remote Desktop or VDI . My impression is that most solutions, especially today, make sense for large corporations with two thousand seats or more. 

So far, we have not used anything besides remote Desktop for, for example, accountants working from various locations or not based in our offices. That's really how we do it today.

The main benefit, is that it's easy for us to get the same desktop and do things in the same way regardless of our location. However, it would sometimes make sense to look at remote Desktop or VDI . My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more. So far, we have not used anything besides remote Desktop.

We would like configuration to be automatic and the price to be close to zero, however, that's not realistic. Everyone wants to join some kind of cloud service today. We have decided to keep our ERP  software on our own servers. For users, it should be easier to create a template and duplicate users. We have done it in an old-fashioned way. 

It would be easier to set up, and upgrades should be easier.

The cost we have today is quite low, to be honest. However, if we want to hire a lot of people, it would require quite a lot of work. As long as we have a small number of installations and users, it's manageable.

It would sometimes make sense to look at remote Desktop or VDI. My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more. So far, we have not used anything besides remote Desktop, mainly for accountants or those working from different locations or not based in our offices.

We have not used a different solution for a long time, to be honest. We have used Microsoft. Whenever I looked at competing solutions like Citrix or VMware, the benefit is great if we have many users, however, the cost would be too high for a few users. That's been my conclusion so far. We have not worked with other solutions in this configuration of companies.

When it comes to users, it should be easier to create a template and duplicate users. We have done it in an old-fashioned way. If setting up a new user, it usually takes about two or three hours, not days.

With Citrix or VMware, the benefit is great if we have many users, however, the cost would be too high for a few users. We have not worked with other solutions in this configuration of companies. 

Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. 

We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. 

I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect. 

We use it primarily to provide virtual desktops to our end users, which allow them to access email, word processing, and other essential applications.

I like its familiarity. If you grew up Office environment, we use Outlook and software and everything, it's just familiar. Other than the initial login through the thin client, you don't even realize that you're on the virtual desktop. So it's just familiarity and ease of use.

It allows employees to log on to corporate resources remotely. But, we don't actually use the application publishing feature.

The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11.

Probably about five years in its current form.

I would rate it a nine out of ten. 

I've found it to be very scalable as long as took into consideration the number of users. If there is a sudden surge or drop of users, it might not scale as you like. 

If you plan for your expected user base, it is not a problem. I tend to over-engineer my servers, so I've never run into problems like resource limitations. It's been both scalable and reliable for me.

I would rate the scalability an eight out of ten. My current setup is, again, about 10 to 15, but in my past life, I've deployed it for over 150 people.

The quality of the customer service and support depends upon what day of the week it is. They're very up and down with their support. Some days, I get really great support, and some days, it's not so great. So, on a scale of one to ten, I'd put them at a five.

It also depends upon what you're licensed for... I mean, if you're licensed for the top-level tier, which I was at my last job, the support was really great. But at this current job, we're not leveled at that level. So, I kind of know what's out there, and I'm left like the kid looking in the candy store with my nose against the window. And that's all because of budgeting and pricing. And I understand that.

Again, depending on who you get and what day you get them, you get great support. Or sometimes, if you get the summer intern, not so great support.

Neutral

I would rate my experience with the initial setup an eight out of ten, with ten being the easiest. You do have to have knowledge. You have to know how to apply your licenses, allocate your resources, set up your drives, and everything.

We've built around it, so it integrates very well.

Currently, it's just me, but in my past life, I had a team.

In my particular environment, dealing with classified networks, my biggest return on investment is being able to create a single image and deploy it multiple times rapidly. 

When the updates come in, I only have to deploy them once instead of having to walk around to each machine because we're using them as virtual desktops. To me, that's really valuable because if I had to walk around to everybody's machine to apply a patch, that would be extremely inefficient.

I've never had an issue with it. I've always thought the pricing for RDS was reasonable.

I would recommend it, but depending on the scale of your operation and what you have.

So, like, if you're a small shop, one to two administrators, maybe ten to fifteen users, I would absolutely recommend it. If you start getting outside of that, you might want to start looking at other things because there's just some... well, actually, with the new PowerShell tools and everything, you could probably support up to more than that. But, again, it depends upon your needs and what your environment is going to be. 

If you're going to be supporting thousands of people, I don't think I'd recommend it. But if you're just up to a hundred, I would recommend it.

Overall, I would rate it an eight out of ten. 

My company uses the capabilities of Microsoft Remote Desktop Services to connect with Windows from home.

I have never faced any issues working with Microsoft Remote Desktop Services. You can say that the tool has remote access functionalities that every system or network admin uses. In some case scenarios, we also get the end user to use Microsoft Remote Desktop Services. The tool is simple to use and simple to deploy.

Microsoft improves its UI experience in every upgrade.

In the past, my company had faced some issues related to the stability of the product. The product's stability can be improved.

I have been using Microsoft Remote Desktop Services for more than 10 years. I am an end-user of the tool.

Stability-wise, I rate the solution an 8 out of 10.

Scalability-wise, I rate the solution an 8 out of 10.

The product's initial setup phase was easy.

I haven't done the product setup process for a long time.

For those who use Microsoft Azure service, the solution is deployed on the cloud model. If someone uses Windows Server, the solution can be deployed on an on-premises or a local cloud model.

Actually, there are many many other products that provide remote access capabilities. If we compare Microsoft Remote Desktop Services with the other products, I would recommend the virtual network console and maybe a communication application that can be used with Linux OS. If you start with Microsoft, Remote Desktop Services is a very good tool.

The remote work concept came into the picture after COVID-19. Before COVID-19, I was a network admin. Many people were using Microsoft Remote Desktop Services for remote access. In my company, if we are at home and want to check if all the backups are taken care of by automated operations and other related activities, we use Microsoft Remote Desktop Services to connect to the Windows Server.

My company uses many Microsoft products, like Office 365, Microsoft teams, MS Office, Excel and SharePoint. Every company uses Microsoft products. All the four companies I have worked at in the past use Microsoft.

I rate the tool an 8 out of 10.