SUSE Cloud Marketplace Program

My main use case for SUSE Linux Enterprise  is for multiple report generation for the SMS and call details of the different users, where we have different servers in VM and BM.

There are lots of data that gets generated, and I need to export that data and analyze it to provide a stable, secure, and highly available platform for critical workloads across on-premises, cloud, and edge environments.

SUSE Linux Enterprise  is getting used in our organization, and various SAP applications are running using SUSE Linux Enterprise in my organization.

A specific example of a project where SUSE Linux Enterprise made a noticeable difference for me is in its design to handle demanding compute and scale needs for workloads such as modeling, simulation, and advanced analytics in a data center environment.

In our daily work, we require simulation to do the exact customer scenario, and we can easily achieve that to find the RCA and determine the permanent solution.

Using SUSE Linux Enterprise makes those things better in daily work.

SUSE Linux Enterprise is built for continuous uptime, and we use features such as the high availability extension to automatically reroute workloads and live patching to apply security patches without a reboot, ensuring crucial applications remain online.

The best features SUSE Linux Enterprise offers include stability and reliability, as it provides a stable and long-term supported platform, which is crucial for mission-critical systems.

The built-in security is outstanding, and the flexibility allows it to adapt to various environments from on-premises servers to cloud deployments.

Additionally, the cost-effectiveness of SUSE Linux Enterprise helps lower total cost of ownership and reduce maintenance costs through features such as live patching.

Live patching has helped my team significantly, as SUSE Linux Enterprise is engineered for predictable, low-latency performance, which is essential for time-sensitive and mission-critical applications.

Its ability to adapt to various environments from on-premises servers to cloud deployments has made our work easier, especially since we use both virtual machines and bare metal for all SUSE Linux Enterprise-based servers.

Whenever we transfer them to the cloud, SUSE Linux Enterprise's support for multiple architectures simplifies migration.

One feature that stands out and made a particular difference in my organization is Zypper, the command-line package manager, which we use in SUSE Linux Enterprise for its speed and efficiency.

That aspect is quite interesting for me and beneficial for my organization.

Since we started using SUSE Linux Enterprise, we have noticed positive changes in my organization, particularly in terms of providing a reliable, secure, and cost-effective enterprise platform.

It has lowered the total cost of ownership and boosted operational efficiency, with a significant reduction of up to 30% in the last financial year.

The reliability and business continuity are excellent, and SUSE Linux Enterprise is renowned for its stability, with features such as high availability, clustering, and kernel live patching that fix security issues without rebooting, significantly reducing unplanned downtime.

I don't see any major improvements needed for SUSE Linux Enterprise currently, but the marketing and community awareness of SUSE Linux Enterprise could be enhanced.

The Open Build Service  needs to highlight its extensive software library and make it easier for new users to discover.

Additionally, improving the accessibility of the documentation could enhance the user experience for both new and experienced users, alongside reducing marketing friction by consolidating support under a single service level agreement to simplify management, especially in mixed Linux environments.

Better marketing can raise awareness for SUSE Linux Enterprise, particularly for the Open Build Service , which has a large software repository that many potential users are currently unaware of.

I have been using SUSE Linux Enterprise for around four years.

The 30% reduction in total cost of ownership was achieved mainly due to SUSE Linux Enterprise's stability, high availability, clustering, and kernel live patching.

We have many servers in VM and BM, and using live patching to apply security fixes without needing to reboot those customer nodes has saved us a lot of money.

Customers initially did not want to reboot any node to avoid impacting ongoing traffic, so being able to fix security without rebooting was a significant challenge we overcame, and it improved our workload management, resulting in achieving 10 to 15% extra revenue from SUSE Linux Enterprise's scalability and high availability.

My organization has purchased SUSE Linux Enterprise through the AWS Marketplace .

Most of the necessary improvements for SUSE Linux Enterprise have been discussed.

My advice for others looking into using SUSE Linux Enterprise is to consider switching from whatever they are currently using to SUSE Linux Enterprise.

That way, they can clearly see the benefits and challenges involved.

I don't see significant issues arising from switching; I recommend making a trial for a few months, and once testing is complete, they can switch to production.

I have mentioned enough regarding SUSE Linux Enterprise.

My overall review rating for SUSE Linux Enterprise is 9.

Public Cloud

Amazon Web Services (AWS)

I understand your point regarding my current use case for SUSE Linux Enterprise . I want to know if the purchase process is mostly directly from SUSE or through the AWS Marketplace , and what ways I am working with the vendor.

The high availability features in SUSE Linux Enterprise  are helping in my projects. I am satisfied with SUSE Linux Enterprise security and compliance features. The documentation part needs to be better to highlight these features.

SUSE can make improvements to SUSE Linux Enterprise. I have suggestions about what they can add to the product to simplify users' lives. They need to intensely work on their marketing strategy.

I have 10 years of experience with SUSE Linux Enterprise, which has been brilliant.

I would rate stability for SUSE Linux Enterprise an eight out of ten.

I would rate technical support from SUSE Linux Enterprise vendor support an eight out of ten.

Positive

The initial setup for SUSE Linux Enterprise could be simpler.

I would rate pricing for SUSE Linux Enterprise considering one is a high price and ten is a low price.

I use built-in container support in SUSE Linux Enterprise.

I am working with a hybrid deployment model for SUSE Linux Enterprise.

SUSE Linux Enterprise is deployed on AWS  cloud.

I rate SUSE Linux Enterprise eight out of ten overall.

Hybrid Cloud

Amazon Web Services  (AWS)

What do you like best about the product?

SUSE Rancher is widely-used and it supports all major cloud providers and on-premise Kubernetes clusters. It gives one management plane for all clusters, a common place to authenticate, do API calls (via Terraform, curl or Rancher CLI) and have role-based access via SAML, Active Directory and others. Regularly updated to the newest Kubernetes versions. Knowledgable support organization. Easy to implement, does not require consultants, can just read their online docs.

What do you dislike about the product?

The support is good, but how support subscription costs are calculated has changed a couple times in the last couple years. It was node-based, but is now CPU-based.

What problems is the product solving and how is that benefiting you?

Managing multiple clusters in onprem and cloud providers, role based access

What do you like best about the product?

The SUSE rancher platform is good and robust.

What do you dislike about the product?

Support from SUSE for RANCHER is the worst. Even Production outage cases are not taken seriously and has to send multile reminders and escaltion.

Funny thing is SUSE does not even validate their support numbers are working or not. Example: India contact numbers are not reachable.

India: +91 000800 919 0610

SUSE rancher v2 doe snot support rotating aws authentication keys and the workaround provided is very complicated. whereas other comeptetors have proper working and easy solutions.

What problems is the product solving and how is that benefiting you?

We converted our Onprem servers into kubernetes cluster using SUSE Rancher. Therby allowing to utilise it effectively.

What do you like best about the product?

Open approach to be able to integrate other solutions, adoption does not imply giving up integrating other tools

What do you dislike about the product?

There are two levels of support; for development environments or horizontal scaling, it might make more sense to go with the community version.

What problems is the product solving and how is that benefiting you?

Rancher allows us to securely manage different development teams, with a Role-based approach that simplifies the platform developer's experience.