CrowdStrike Falcon Cloud Security

What do you like best about the product?

Provides tools to customers that allow them to detect events well in advance of an incident being detected.

What do you dislike about the product?

The price lists are not clear as to the scope of each item. is only for a few clouds

What problems is the product solving and how is that benefiting you?

Validate the security posture of workloads across all clouds from a single platform

What do you like best about the product?

ease of use and works as expected, just install and let falcon handle all the hard work.

What do you dislike about the product?

we tend to have to restart the agent a few times since setting it up.

What problems is the product solving and how is that benefiting you?

we needed a tool to detect viruses/malwares/etc. this is what was recommended by our 3rd party HIPAA compliant vendor.

I am working for an MSSP. We use CrowdStrike on a daily basis for different clients across the globe for security purposes and for monitoring and remediating threats.

We have installed agents on the machines of employees in different organizations. We monitor their activities and block several applications. For example, if an organization does not want its employees to use WhatsApp on company-provided laptops, we block such applications. We also monitor malicious activities. If an employee downloads a file from the internet that is not legitimate, such as a virus or malware, we connect to the machine, remove all the files, and run different scans to ensure nothing is harmed.

Additionally, we use it for inventory purposes. At the end of the year, for audit and compliance, I gather information about how many devices, servers, and workstations we have and what their types are.

It helps us by automatically blocking certain applications or activities. We can prevent employees from copying data or attaching any personal USB devices to company machines, thus avoiding malware transfer or data theft. We can block USBs and unwanted applications. It automatically blocks and remediates malicious activities, so we do not have to do regular checks.

For the past six months, we have been facing some issues. Because it is a cloud-based infrastructure, it has been getting slower. There are no bugs because they release updates continuously. We highly appreciate that, but during hunting or running a query on different logs, the time frame has increased in the past six months. It takes longer to give us the results.

Another issue is the lack of proper documentation. During investigations, there is no proper documentation available. This is a problem because many people are saying there should be proper documentation explaining what CrowdStrike captures from the machine and the meaning of it.

I have been using it for more than three years.

It is stable, but sometimes it shows instability. Occasionally, when the workload increases, it slows down considerably and sometimes becomes unresponsive. I would rate it a seven out of ten for stability.

It is quite scalable. I would rate it an eight out of ten for scalability.

It is deployed across multiple departments and multiple locations. Some people are in one country, and some are in another country.

I have contacted customer service, and they are fast. I have had a good experience with them.

Positive

We have some clients not using CrowdStrike due to cost or other factors. In our opinion, CrowdStrike is the best solution, which is why we recommend it to our clients. Almost 90% of our clients who receive our services use CrowdStrike. Its users include various organizations such as banking, financial, and other organizations.

Over the past three years, more than ten clients have purchased it. Some are using all of its features, and some are using fewer features depending on the budgets and requirements.

It is straightforward, but sometimes, we have difficulties with installing the agents on some machines. It happens quickly, but sometimes it takes a few minutes. It depends on the infrastructure and the machine.

The deployment duration depends on the organization. If the organization is big, it takes a large amount of time. If it is a small one, it is real quick.

The implementation strategy is to use automated scripts that run on the cloud. This automatically reflects changes across thousands of machines.

It does not require any maintenance.

We implement it ourselves.

Compared to other EDRs, CrowdStrike is expensive. However, the main point is that even though it is expensive, it provides a huge capability to the organization. It is expensive, but it adds value.

I would recommend it because it is the best one I have ever used. It has greatly helped me improve my investigative skills in my job. I have gained a lot of skills by using this product. 

Overall, I would rate it a seven out of ten.

What do you like best about the product?

We benefit from CrowdStrike offering cloud workload protection alongside its real-time threat EDR. The deep visibility provided to our engineers helps compliment our integrations.

What do you dislike about the product?

Minor hiccups with false positives. No concers that this product is not doing its job and keeping agents secure.

What problems is the product solving and how is that benefiting you?

Catching and preventing threats in real time with AI machine learning, is a key benefit to mitigate potential threats quickly. The visibility into the cloud environments and very beneficial. Workflows and automation are also used in some cases to help the team remain viligent and reduce hands on security incidents.

We are using CrowdStrike Falcon  for endpoint protection across the organization.

I think the UI could be improved, but the technical support said CrowdStrike will improve the UI in the near future. But right now, it’s so messy.

We have been using it maybe since last year.

It's stable, and we already forgot—it just installed and forgot.

Technical support is quite good. We can just WhatsApp the technical easily.

Positive

This is our first time using CrowdStrike.

It's easy to implement the product and we are already up and running in five minutes.

The pricing is still manageable. I think it's about five or six thousand per year. No additional cost for maintenance or support; it's all included in the quotation.

I don’t know if I need to recommend it. I think the overall solution should be rated a ten out of ten.