WatchGuard MDR - 24/7 Managed Detection and Response Service

WatchGuard MDR delivers enterprise-grade, 24/7 security operations for MSPs, SMBs, and mid-market organizations - without the cost and complexity of building your own SOC. AI-driven automation and expert human analysts work together to detect, investigate, and stop threats across endpoint, network, identity, and cloud environments, all managed through one unified platform.

• 6-minute mean time to first response on critical alerts
• 10-millisecond threat auto-blocking to stop attacks before they spread
• Fewer than 1 false positive per month - no alert fatigue, no wasted time
• Average of only 6 actionable alerts per month so your team stays focused

WatchGuard MDR continuously monitors your environment around the clock. When suspicious activity is detected, AI-assisted anomaly detection and threat intelligence correlation identify real threats. Human analysts investigate, confirm, and respond - isolating compromised systems, blocking malicious activity, and performing root cause analysis. Your team receives clear incident reports and ongoing security guidance through a dedicated Technical Account Manager (TAM).

Core MDR - Endpoint-focused defense using WatchGuard Endpoint Security (EPDR, AD360, or Endpoint Security Prime/Elite) with optional Microsoft 365 coverage.

Core MDR for Microsoft - Core SOC services with Microsoft Defender for Endpoint as the primary endpoint integration. Requires Microsoft Defender P1 or P2 licensing.

Total MDR - Full-stack coverage across WatchGuard Endpoint, Firebox firewalls, AuthPoint identity security, and ThreatSync+ NDR. Extends into AWS CloudTrail, AWS CSPM, Microsoft 365, Microsoft Azure, and Google Workspace.

Open MDR - Everything in Total MDR plus integrations with third-party endpoints (CrowdStrike, Microsoft Defender), firewalls (Palo Alto Networks, Fortinet, Meraki, SonicWall, Cisco ASA/Firepower), and identity providers (Okta, Duo).

Total MDR and Open MDR include native AWS CloudTrail and AWS CSPM coverage, enabling detection and response across your AWS environment alongside on-premises and other cloud workloads.

• 24/7 SOC Monitoring - Global SOC distributed across three locations for follow-the-sun redundancy
• Proactive Threat Hunting - Continuous, analyst-driven hunting for stealthy and emerging threats
• AI/ML-Based Detection - Automated correlation across endpoint, identity, network, and cloud signals
• Incident Response - Human and automated response including post-breach investigation, recovery, and prevention
• Unified Portal - Real-time insights, incident timelines, and proof-of-protection reports for compliance and cyber insurance
• Technical Account Manager - Dedicated expert for security reviews, escalation support, and stakeholder reporting
• Configurable Response Playbooks - Tailor automated response actions to your organization's policies

ZTek Solutions, a managed IT and security services provider in Miami, was among the first partners to adopt WatchGuard MDR. President Raul Zayas shared: "Operationally, the switch to WatchGuard MDR was easy. We simply integrated the service with the rest of the WatchGuard security environment. It's truly like a switch that you plug in, and then it starts feeding your MDR system." ZTek started with 500 licenses and grew to over 800 within months, using MDR to help customers meet cyber insurance requirements and defend against ransomware.

"WatchGuard Total MDR is not only important for our clients, but it's imperative as it acts as a customized virtual SOC, providing continuous threat intelligence, strategic guidance, and escalation support, enabling us to proactively defend against adversaries and attacks at an optimized cost." - Julien Perret, Founder of Eiffie

Get from purchase to active protection quickly: provision your tenant, deploy endpoint agents or integrate supported tools, connect cloud services, configure response policies, and enable monitoring. The SOC validates your environment and performs a security posture assessment before active monitoring begins.

WatchGuard MDR serves organizations across Financial Services, Healthcare, Manufacturing, Professional Services, Education, Retail, and Municipal and Government sectors. The platform is industry-agnostic and supports compliance and cyber insurance readiness across regulated environments.

To request a guided demonstration or obtain pricing through a WatchGuard partner, visit the WatchGuard MDR product page.