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    CIS Hardened Image Level 2 on Red Hat Enterprise Linux 8

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    Deployed on AWS
    AWS Free Tier
    This product has charges associated with the pre-built hardening to the CIS Benchmarks™ and recurring maintenance. The CIS Hardened Images® are hardened in accordance with the associated CIS Benchmarks, an industry best practice for secure configuration. Reduce cost, time, and risk by building your AWS solution with CIS AMIs.

    Overview

    The CIS Hardened Image Level 2 on Red Hat Enterprise Linux 8 is a pre-configured image built by the Center for Internet Security (CIS®) for use on Amazon Elastic Compute Cloud (Amazon EC2). It is a pre-configured, security-hardened image that aligns with the robust security recommendations, the CIS Benchmarks, making it easier for organizations to meet regulatory requirements.

    Not only is this image pre-hardened to the CIS Benchmarks guidance, but it is also patched monthly in alignment with the updates from the software vendor.

    Key Benefits

  • Enhanced Security: Mitigates risks like malware, denial of service, and authorization issues by following globally-recognized secure configuration guidance to support your cloud security posture management (CSPM) program.
  • Compliance Readiness: Helps your organization comply with PCI DSS, FedRAMP, DoD Cloud Computing SRG, FISMA, select NIST publications, and more.
  • Faster Deployment: Pre-configured according to CIS Benchmarks, allowing you to deploy secure virtual machine images.
  • Consistency Across Environments: Ensures consistent security configurations across development, testing, and production environments, reducing drift and compatibility risks.
  • Cost Efficiency: Lowers remediation efforts, reduces attack surface, and minimizes business loss from security incidents.
  • Easier Maintenance: Regular updates ensure that your systems are always in line with the latest security standards and software patches.

    This image is hardened against the corresponding Level 2 profile which is intended for environments or use cases where security is paramount, acts as a defense in depth measure, and may negatively inhibit the utility or performance of the technology. No packages are installed on or removed from this image outside of those already present on the base image or as recommended in alignment with the corresponding CIS Benchmark recommendations.

    To demonstrate conformance to the CIS Red Hat Enterprise Linux 8 Level 2 Benchmark, industry-recognized hardening guidance, each image includes an HTML report from CIS Configuration Assessment Tool (CIS-CAT® Pro). Each CIS Hardened Image contains the following files:

  • Base_CIS-CAT_Report.html - this provides a report of CIS-CAT Pro run against the instance before any change is made by CIS (e.g., software updates, CIS hardening).
  • basevm.txt - this provides a list of the packages resident on the instance prior to any change being made by CIS (e.g., software updates, CIS hardening).
  • CIS-CAT_Report.html - this provides a report of CIS-CAT Pro run against the instance after the corresponding CIS Benchmark was applied to the image.
  • Exceptions.txt - this provides a list of recommendations that are not applied because the configuration of those recommendations may inhibit the use of this image in this CSP, require environment-specific expertise, or hinder the integration of this image with CSP services or extensions.
  • afterhardening.txt - this provides a list of packages resident on the instance after the corresponding CIS Benchmark was applied to the image.

    These reports are located in /home/CIS_Hardened_Reports.

    For customized pricing options or private offers, reach out to us at cloudsecurity@cisecurity.org .

    To learn more or access the corresponding CIS Benchmark, please visit https://www.cisecurity.org/cis-benchmarks  or sign up for a free account on our community platform, CIS WorkBench, https://workbench.cisecurity.org/ .

  • Highlights

    • Hardened according to a Level 2 CIS Benchmark that is developed in a consensus-based process and that is accepted by government, business, industry, and academia.
    • Helps with compliance to PCI DSS, FedRAMP, DoD Cloud Computing SRG, FISMA, select NIST publications, and more.
    • Pre-configured to align with industry best practices that are developed and supported by CIS, this image has hardened account and local policies, firewall configuration, and computer-based and user-based administrative templates.

    Details

    Delivery method

    Delivery option
    64-bit (x86) Amazon Machine Image (AMI)

    Latest version

    Operating system
    Rhel rhel8

    Deployed on AWS

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    Pricing

    CIS Hardened Image Level 2 on Red Hat Enterprise Linux 8

     Info
    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time. Alternatively, you can pay upfront for a contract, which typically covers your anticipated usage for the contract duration. Any usage beyond contract will incur additional usage-based costs.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (629)

     Info
    • ...
    Dimension
    Cost/hour
    t3.medium
    Recommended
    $0.022
    t2.micro
    AWS Free Tier
    $0.02
    t3.micro
    AWS Free Tier
    $0.022
    m5n.12xlarge
    $0.055
    i3en.metal
    $0.06
    i3.16xlarge
    $0.06
    m7i.large
    $0.022
    m2.2xlarge
    $0.026
    r6i.xlarge
    $0.024
    m6idn.16xlarge
    $0.06

    Vendor refund policy

    Refunds through AWS are not available at this time. You will only be billed for actual time of instance use. As with all CIS security products, our aim is always 100 percent customer/member satisfaction.

    Custom pricing options

    Request a private offer to receive a custom quote.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    64-bit (x86) Amazon Machine Image (AMI)

    Amazon Machine Image (AMI)

    An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

    Version release notes

    NA

    Additional details

    Usage instructions

    Once the instance is running, connect using SSH. Use "ec2-user" as the username. Immediately apply latest security updates after launching the instance.

    Support

    Vendor support

    Questions, feedback, and support accessing CIS-developed AMIs is provided by contacting

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Product comparison

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    Accolades

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    Top
    10
    In Compliance and Auditing

    Customer reviews

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    Sentiment is AI generated from actual customer reviews on AWS and G2
    Reviews
    Functionality
    Ease of use
    Customer service
    Cost effectiveness
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    Overview

     Info
    AI generated from product descriptions
    Security Hardening
    Pre-configured image hardened to CIS Benchmarks Level 2 security recommendations for Red Hat Enterprise Linux 8
    Configuration Assessment
    Includes CIS Configuration Assessment Tool (CIS-CAT Pro) reports for verifying hardening compliance
    Benchmark Compliance
    Aligns with industry-recognized security benchmarks developed through consensus-based process
    System Reporting
    Provides detailed pre and post-hardening reports including package lists and configuration exceptions
    Security Policy Management
    Implements hardened account policies, firewall configurations, and administrative templates based on CIS guidelines
    Cryptographic Compliance
    FIPS 140-2 certified kernel and cryptographic modules with out-of-the-box compliance
    Security Patch Coverage
    Comprehensive security updates for over 23,000 open source packages across Ubuntu Universe repository
    Compliance Hardening
    Integrated hardening profiles from CIS and DISA-STIG security implementation guidelines
    Kernel Security
    FIPS-certified kernel with ongoing security updates for cryptographic components
    Security Tooling
    Ubuntu Security Guide (USG) for automated compliance and security configuration management
    Security Hardening
    "Configured with Security Technical Implementation Guides (STIG) Benchmark High to enhance system security posture"
    Operating System Compatibility
    "Optimized Amazon Linux 2 distribution configured for compatibility with Amazon Elastic MapReduce (EMR)"
    Compliance Standard
    "Meets Defense Information System Agency (DISA) configuration standards for system hardening"
    Security Configuration
    "Implements advanced security settings to improve overall system protection"
    Platform Optimization
    "Pre-configured Linux image with specialized security and performance configurations"

    Contract

     Info
    Standard contract
    No
    No

    Customer reviews

    Ratings and reviews

     Info
    4.4
    117 ratings
    5 star
    4 star
    3 star
    2 star
    1 star
    22%
    74%
    3%
    1%
    1%
    117 AWS reviews
    |
    235 external reviews
    Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
    Shashank Ananthula

    Has strengthened security through granular access control and supported smooth workload upgrades

    Reviewed on Nov 05, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL) are primarily our websites and applications that run on top of Red Hat Enterprise Linux (RHEL) operating system platform.

    What is most valuable?

    What I appreciate most about Red Hat Enterprise Linux (RHEL) is the SELinux policy that has been introduced; I believe that is truly good security, although it was difficult initially to become accustomed to it. In the modern world, you don't want every user to have accessible permissions. It gives you a granular level of control over each and every file and directory, just as ACLs used to provide in the past. By using SELinux policy, you can actually secure these accesses and establish a strong security posture.

    The main business problem that Red Hat Enterprise Linux (RHEL) helped us solve is automation of tasks and scalability of the business. Red Hat Enterprise Linux (RHEL) has helped reduce downtime because in modern infrastructure, you do not face out of memory issues. Red Hat Enterprise Linux (RHEL) has affected the downtime by reducing it to a minimal level; the reboots are very speedy.

    What needs improvement?

    I think the support for Red Hat Enterprise Linux (RHEL) can be much better; when it comes to something such as SUSE Linux, I feel those providers are doing a much better job in terms of support than what Red Hat provides. One area where Red Hat Enterprise Linux (RHEL) stability could be improved is with Ksplice; Ksplice is used for online patching. The problem I have seen with it is that it applies patches at the user level, but not at the kernel level. That was a problem in terms of our security architecture because it doesn't recognize that the patch has been installed. I evaluate the customer service or tech support for Red Hat Enterprise Linux (RHEL) as needing improvement; addressing the tickets takes a little longer and there has been a lack of consistency. Not every engineer who handles a case handles it correctly. Everybody has a different way of handling the tickets. So, the support needs to be a little bit more streamlined.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for the past three years.

    What do I think about the stability of the solution?

    My assessment of Red Hat Enterprise Linux (RHEL)'s stability and reliability once it is deployed in production and maintained is that it's straightforward, but there's a huge functionality and learning curve. We started using it and actually understood the reason why Red Hat has implemented it and the level of granularity in terms of security posture that it provides. We understood that it's doing a really good job.

    I assess the stability, availability, and reliability of Red Hat Enterprise Linux (RHEL) as pretty stable and very reliable.

    Red Hat Enterprise Linux (RHEL) has crashed or failed here and there, but there were some settings that needed to be changed. We make sure that we match those parameters.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales to my needs pretty much up-to-date.

    How are customer service and support?

    The support from a competitor I've used is Oracle. My experience with Oracle support is that Oracle on-premises support, what it provides with Oracle Enterprise Linux, performs very well, and many of our customers believe that something from Oracle is more secure. When they compare Oracle with Red Hat, it has a much better support system and a much more secure posture than what we get.

    I evaluate the customer service or tech support for Red Hat Enterprise Linux (RHEL) as needing improvement; addressing the tickets takes a little longer and there has been a lack of consistency. Not every engineer who handles a case handles it correctly. Everybody has a different way of handling the tickets. So, the support needs to be a little bit more streamlined.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    My experience with the deployment of Red Hat Enterprise Linux (RHEL) has been smooth because back then we were on-premises and all our information used to be on-premises, rather than run them completely as we do now.

    Which other solutions did I evaluate?

    I have evaluated a couple of operating systems including Ubuntu, Oracle Linux, SUSE, and then came to Red Hat Enterprise Linux (RHEL) because Red Hat is considered the pioneer.

    I have considered replacing Red Hat Enterprise Linux (RHEL) with another solution; specifically Oracle Linux.

    If I were to switch, I would consider factors such as security and support.

    What other advice do I have?

    We are currently considering using the Ansible Automation Platform for configuration and patching; we are using a manual approach and a little bit of Ansible here and there, but not fully deployed an Ansible Automation Platform or command line approach. But today I had the experience in the lab with the Ansible Automation Platform. That looks truly promising. I hope to get a chance to do a proof of concept and show my company that this is the product we can use in the future.

    I have used the in-place upgrades to migrate machines to a newer release of Red Hat Enterprise Linux (RHEL); I used LEAP which has been designed to upgrade Linux 7 to Linux 8, and it was smooth. I think that was truly good work, especially because it supports you in situations where you do patching.

    The upgrade process for Red Hat Enterprise Linux (RHEL) is straightforward and we didn't have any problems.

    We are planning on upgrading from Red Hat Enterprise Linux (RHEL) 6 and 7 to 8, though we do have some legacy applications that would not support it. However, other systems which are web servers or Apache, we are trying to upgrade them.

    I haven't found any limitations in Red Hat Enterprise Linux (RHEL)'s security.

    My assessment of the documentation offered by Red Hat Enterprise Linux (RHEL) is that Red Hat's documentation is top notch. You cannot compare that with SUSE.

    My specific goals that led me to choose Red Hat Enterprise Linux (RHEL) include the security posture.

    Current, I am using the standard lifecycle support add-on for Red Hat Enterprise Linux (RHEL); I think we are still sticking with the standard and haven't upgraded yet.

    The advice I would give to a team considering Red Hat Enterprise Linux (RHEL) is that one of the new features that it has is promising, and everybody promises great things with new features. My overall rating for Red Hat Enterprise Linux (RHEL) is nine out of ten.

    reviewer2774961

    Has improved deployment processes and streamlined workload management without disruption

    Reviewed on Nov 05, 2025
    Review from a verified AWS customer

    What is our primary use case?

    The primary use case for our company is for deploying applications.

    What is most valuable?

    The most valuable aspect is for deploying applications.

    The ease of use works well and is what I appreciate the most about the solution's most valuable features.

    Red Hat Enterprise Linux (RHEL)  has helped me to automate my process to mitigate downtime and workloads.

    The solution has improved my organization, especially with the ease of deployment, as it's mostly just a better user experience for our users.

    What needs improvement?

    The challenges that we've had with different servers that don't have access to the internet require an installation, and keeping track of all the different versions on the different deployments is a challenge. I would love a feature that could manage the agent versions.

    On the Ansible  side, from what I've seen, there are certain templates and playbooks that can be used for specific use cases that I'd like to see in the next release.

    For how long have I used the solution?

    I've been using Red Hat Enterprise Linux (RHEL)  for a couple of years.

    What do I think about the stability of the solution?

    The stability and reliability of this solution is very good.

    In the environments that I work in, I've had no downtime, crashes, or performance issues.

    What do I think about the scalability of the solution?

    It scales well with our growing needs and organization, and it's been pretty easy to spin up new servers as we require them.

    What other advice do I have?

    The other users of the solution in my company are probably more on the operation side.

    I think it would be suitable for a couple more roles.

    I've been made aware of some of the latest announcements that were made today; for a large organization, it takes a while to get there, so we might not be able to realize those for another couple of years, but it seems there are new features that are coming out.

    I'm not sure if there was one specific feature that stood out to me today; I'd have to look back at my notes, but it seems there's more functionality that's being offered.

    I would rate this review a 9.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    reviewer2774955

    Has required no major changes while improving asset visibility and server onboarding

    Reviewed on Nov 05, 2025
    Review provided by PeerSpot

    What is our primary use case?

    I've been using Red Hat Enterprise Linux (RHEL) for four or five years now because I had a business with my cousin. We are Red Hat Partners. Easier integration is important because most customers we work with already have Red Hat. We use Ansible for discovery, primarily for ServiceNow. We also wanted to expand into the field of Maximo asset management. One customer, a big Red Hat partner, uses IBM Maximo, but that didn't work out because I have a business with my cousin and one of his partners parted ways, so I stayed with ServiceNow.

    What is most valuable?

    Red Hat Enterprise Linux (RHEL) helps solve pain points related to user account servers and onboarding certain servers. It's easier to use in my opinion and less complicated, especially for Ansible discovery.

    Organizations need to know what assets they have because sometimes they have assets on the network and don't know what they are. With the solution, it's easier to discover the assets, what OS is running on them, sometimes location, warranty information, and serial numbers.

    Regarding security requirements and considerations in using it in the cloud, I've seen a lot of virtual machines on the network, and no one knows anything about them. As soon as you deploy Ansible, you can know exactly what servers the virtual machine is running on, whether there's a warranty, serial numbers, naming convention, and all that, which makes it easier.

    What needs improvement?

    For now, Red Hat Enterprise Linux (RHEL) works fine for me. When I used it in the past, I don't see what I can improve now because it works the way I want it. There aren't any additional features that I think should be included in the future since you have AI now, and I think you are up to date.

    For how long have I used the solution?

    I've been using Red Hat Enterprise Linux (RHEL) for four or five years now.

    What do I think about the stability of the solution?

    Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risk. When it comes to downtime, there are no worries, for example, when there's an issue or something is down, the response time is solid.

    How are customer service and support?

    Customer service is great, and there are several certifications and lots of certification options you can get for you and your team. Red Hat Enterprise Linux (RHEL) is also worldwide, and everyone knows it.

    How would you rate customer service and support?

    Positive

    Which other solutions did I evaluate?

    Red Hat Enterprise Linux (RHEL) is easy. Compared to other companies, everything is there and it's easy. When it comes to price, I can say it's cheaper than certain solutions out there in Asia or overseas.

    What other advice do I have?

    This product is not purchased on the AWS Marketplace; we're helping sell our customers with our ServiceNow migrations, so we don't push or purchase anything from AWS Marketplace. Everything about Red Hat Enterprise Linux (RHEL) is online and it's easy to become a Red Hat partner. It's not hard. My cousin had the business with us and was already a Red Hat partner. It's easy to get the certifications, and they make everything easier. Red Hat Enterprise Linux (RHEL) is what most companies use before selecting it, and it's mostly worldwide use for that. That's what my cousin and I thought when he had the business. I would say the solution is an easier option overall. My overall rating for this product is 5 out of 5.

    Venkatakrishnan Balakrishnan

    Has enabled resilient operations with faster and high-volume transactions while minimizing downtime

    Reviewed on Nov 05, 2025
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Red Hat Enterprise Linux (RHEL)  is for the central monitoring of the operations.

    What is most valuable?

    Red Hat Enterprise Linux (RHEL)  helps me solve pain points by enabling faster transactions and more transactions.The feature I like the most about Red Hat Enterprise Linux  (RHEL) is its resilience.A huge amount of transactions benefits my organization because we use this cluster to include the performance of Red Hat Enterprise Linux  (RHEL).Red Hat Enterprise Linux (RHEL) has helped to mitigate downtime and lower risk.

    What needs improvement?

    Red Hat Enterprise Linux (RHEL) could be improved with frequent updates.I think frequent upgrades should be included in the next release of Red Hat Enterprise Linux (RHEL).

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for two years.

    What do I think about the stability of the solution?

    I would assess the stability and reliability of Red Hat Enterprise Linux (RHEL) by stating that it is very secure, reliable, and fast.I have not experienced any downtime, crashes, or performance issues with Red Hat Enterprise Linux (RHEL).

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) scales effectively with the growing needs of my organization.I have not experienced any issues with Red Hat Enterprise Linux (RHEL).

    How are customer service and support?

    I would evaluate customer service and technical support for Red Hat Enterprise Linux (RHEL) as good, and we have vendor coordination with them.On a scale of one to ten, I would rate customer service and technical support for Red Hat Enterprise Linux (RHEL) as an eight because it needs the streamlining of things.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Prior to adopting Red Hat Enterprise Linux (RHEL), I was using a platform from IBM initially, which was pushed into containerization.

    How was the initial setup?

    I would describe my experience with deploying Red Hat Enterprise Linux (RHEL) as not complicated and manageable, and that works well.

    What about the implementation team?

    I manage my Red Hat Enterprise Linux (RHEL) systems with mass provisioning and patching, and I am very satisfied with the management experience.I managed the expansion on Red Hat Enterprise Linux (RHEL) as well.

    What was our ROI?

    I have not really seen an ROI with Red Hat Enterprise Linux (RHEL).

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing for Red Hat Enterprise Linux (RHEL) is that pricing is heavy on this.The setup cost and licensing for Red Hat Enterprise Linux (RHEL) involves a perpetual license.

    Which other solutions did I evaluate?

    The other solutions I considered before selecting Red Hat Enterprise Linux (RHEL) included open source options.What stood out to me in my evaluation process of Red Hat Enterprise Linux (RHEL) is that the main feature is security on top of the open source, and we are considering the open-source platform to be implemented.

    What other advice do I have?

    The complexity of Red Hat Enterprise Linux (RHEL) comes from the methodology, which is complex.Security requirements were a consideration in choosing Red Hat Enterprise Linux (RHEL).My assessment of Red Hat Enterprise Linux (RHEL)'s built-in security features is that it is effective when it comes to simplifying risk reduction and maintaining compliance.My upgrade and migration plans for Red Hat Enterprise Linux (RHEL) to stay current include frequent patching and upgrades annually.I assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as good for a few use cases.The factors that led me to consider the change to Red Hat Enterprise Linux (RHEL) were stability and reliability.I would describe my experience with deploying Red Hat Enterprise Linux (RHEL) as not complicated and manageable, and that works well.I have no advice to give to other organizations considering Red Hat Enterprise Linux (RHEL). I would rate this product a nine overall.

    reviewer2774943

    Has enabled confident upgrades and secure data management for students and financial institutions

    Reviewed on Nov 05, 2025
    Review from a verified AWS customer

    What is our primary use case?

    My main use cases for Red Hat Enterprise Linux (RHEL)  include working with a university, a bank, and a data center for supporting banks and students.

    What is most valuable?

    Red Hat Enterprise Linux (RHEL)  helps me solve issues with its excellent support; without their technical support, it would be very difficult to navigate through all available resources to find the solution for my root causes. The support is especially important for enterprise companies with many crucial customers. Additionally, security is a key factor for us, ensuring that we receive patches and everything on time, particularly for banks. Reliability is also vital; knowing that when I reach out to Red Hat or when I have Red Hat Enterprise Linux  (RHEL), my systems and data are safe and secure are the most important factors.

    The features of Red Hat Enterprise Linux  (RHEL) that I like the most are DNF or YUM and in-place upgrades.

    An example how those features benefit my organization is that we have some servers established years ago that we would not be able to migrate the data easily, so the in-place upgrade helps us a lot by allowing us to keep the server and just upgrade the OS.

    What needs improvement?

    I would like to have a sort of undo button sometimes, especially for updates, upgrades, and patches.

    For how long have I used the solution?

    I have been using Red Hat Enterprise Linux (RHEL) for a long time, actually more than ten years.

    What do I think about the stability of the solution?

    I would assess the stability and reliability of Red Hat Enterprise Linux (RHEL) as quite reliable. Recently, I had a little concern with Red Hat Enterprise Linux (RHEL) on AWS , where after a patch, I noticed some strange behavior such as the vanishing of a required package, such as SSM, or the server not coming up quickly. However, on-premises, it is generally reliable, though we faced many challenges during an in-place upgrade with a cluster on the server; the most significant issue has been the support, which I find a little slow, and they are not very flexible in joining calls; they prefer chats and often respond late.

    I have not experienced any downtime, crashes, or performance issues.

    What do I think about the scalability of the solution?

    Red Hat Enterprise Linux (RHEL) has helped me mitigate downtime and lower risk; when it goes through the package manager from Red Hat Enterprise Linux (RHEL), it usually works very well. Without that, it would be very difficult.

    How are customer service and support?

    I would assess the knowledge base offered by Red Hat Enterprise Linux (RHEL) as very great; we have a Red Hat account where I can find most of my problems with solutions. However, sometimes when we raise a ticket with Red Hat, it takes time until they get back to us, or until they set a time for us to attend a meeting, screen share, and fix the issue. Sometimes this process does not happen quickly.

    I would evaluate customer service and technical support as something that relates to the slow response and inflexibility in support that I previously mentioned.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    Prior to adopting Red Hat Enterprise Linux (RHEL), I was not using another solution to address similar needs.

    How was the initial setup?

    I could describe my experience with deploying Red Hat Enterprise Linux (RHEL) as confident, especially when compared to Windows, as I have done both. It is very easy, and whatever you need usually works very well with Ansible . I love the flexibility of bash scripting; we can do anything that we want.

    When I deployed Red Hat Enterprise Linux (RHEL), I faced challenges when something is missing during some activity and we get an error, as it is hard to find the related package. For instance, with Fedora and CentOS , I can find packages easily in the logs, but for Red Hat Enterprise Linux (RHEL), it was not easy for me to locate the right package.

    Which other solutions did I evaluate?

    The other solutions I considered using before selecting Red Hat Enterprise Linux (RHEL) were mainly evaluated by our solution architect, but I believe the most important reason for using Linux is its compatibility with many applications, flexibility to code and share, and high performance.

    What other advice do I have?

    Red Hat Enterprise Linux (RHEL) was our best option.

    I manage my Red Hat Enterprise Linux (RHEL) systems for provisioning and patching with Ansible .

    I am satisfied with that management experience.

    I have not been involved in any Red Hat Enterprise Linux (RHEL) upgrades or migrations, whether on-premises or to the cloud.

    Our upgrade plans involve always upgrading because we need to keep our current systems up to date.

    I would rate Red Hat Enterprise Linux (RHEL) overall as a nine out of ten.

    My advice to other organizations considering Red Hat Enterprise Linux (RHEL) is that I find it very easy to manage. I especially enjoy working with Red Hat Enterprise Linux (RHEL) because it is straightforward, clear, simple, and not complicated.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
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