Sold by: ProUCX
Dynamic Realtime dashboard application for your Contact Centre. View your Contact Centre statistics at a glance in vibrant & meaningful visualizations.
Integrates seamlessly with AWS Connect , Nice CXOne , Avaya , Genesys , PureCloud, Zoom & Ring Central
Overview
LiveUCX provides Dynamic Realtime dashboard application for your Contact Centre. Using these dashboards view your Contact Centre statistics at a glance in vibrant & meaningful visualizations.
The application developed by LiveUCX Dashboard integrates seamlessly to your contact centre that will extract real time statistics including agent, queue and contact stats and displays them in visually enhanced controls like Gauges, Pie Charts, graphs and charting.
The application allows public dashboards, Alerting mechanism to multiple channels and offers options to create dashboards with news, video and weather feeds. It has a very flexible Canvas that allows user to easily Drag, Drop and size the controls. LiveUCX Makes Realtime reporting easy to setup and widely accessible for your Contact Centre managers and supervisors.
It is a fully web-based solution for calculating & displaying real-time data on large screens in contact canters (wallboards) and directly on computer screens of supervisors and even on mobile devices of executives (dashboards).
Highlights
- Realtime Dashboard with Extended Visualizations.
- Contact Center Dashboard for AWS Connect , Nice CXOne , Avaya , Genesys , PureCloud, Zoom & Ring Central
- Summarized Data For Multiple Agents/Skillsets/Contacts. Floorplan mapping of Contact Centre also available
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Data for 5 Queues & 10 Agents : Create Upto 2 Dashboards | $180.00 |
Data for 10 Queues & 20 Agents : Create Upto 5 Dashboards | $240.00 |
Data for 20 Queues & 50 Agents : Create Upto 10 Dashboards | $360.00 |
Option to host the platform on your AWS Instance with SSO | $600.00 |
Dimensions summary
You pick a dashboard tier sized by how much of your contact center you monitor. The three main tiers scale by supported queues, agents, and number of dashboards you can build. The first covers 5 queues and 10 agents with up to 2 dashboards. The next covers 10 queues and 20 agents with up to 5 dashboards. The third covers 20 queues and 50 agents with up to 10 dashboards. A separate option lets you host the platform on your own AWS instance with single sign-on. Each option is billed per request.
Top-of-mind questions for buyers
A queue is a skill or call queue your ACD routes contacts through. An agent is one contact center staff member whose live data appears on screen. A dashboard is one configurable wallboard or supervisor view you build. Each tier caps how many of each you can use.
The self-hosted option runs the platform inside your own AWS account and region. Single sign-on is included, and your data stays in your environment. The three data tiers cover queue, agent, and dashboard capacity. The self-hosted option changes where the platform runs, not those capacity limits.
Each tier sets fixed limits on queues, agents, and dashboards. To support more, you move to a tier with higher limits. The three tiers step up together: 5 queues/10 agents, then 10 queues/20 agents, then 20 queues/50 agents. There is no automatic overage within a tier.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
LiveUCX delivers you the competitive edge you need to stay ahead of the pack, and offers a truly unique and customizable interface tailored to your specific needs.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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