Sold by: ProUCX
Dynamic Realtime dashboard application for your Contact Centre. View your Contact Centre statistics at a glance in vibrant & meaningful visualizations.
Integrates seamlessly with AWS Connect , Nice CXOne , Avaya , Genesys , PureCloud, Zoom & Ring Central
Overview
LiveUCX provides Dynamic Realtime dashboard application for your Contact Centre. Using these dashboards view your Contact Centre statistics at a glance in vibrant & meaningful visualizations.
The application developed by LiveUCX Dashboard integrates seamlessly to your contact centre that will extract real time statistics including agent, queue and contact stats and displays them in visually enhanced controls like Gauges, Pie Charts, graphs and charting.
The application allows public dashboards, Alerting mechanism to multiple channels and offers options to create dashboards with news, video and weather feeds. It has a very flexible Canvas that allows user to easily Drag, Drop and size the controls. LiveUCX Makes Realtime reporting easy to setup and widely accessible for your Contact Centre managers and supervisors.
It is a fully web-based solution for calculating & displaying real-time data on large screens in contact canters (wallboards) and directly on computer screens of supervisors and even on mobile devices of executives (dashboards).
Highlights
- Realtime Dashboard with Extended Visualizations.
- Contact Center Dashboard for AWS Connect , Nice CXOne , Avaya , Genesys , PureCloud, Zoom & Ring Central
- Summarized Data For Multiple Agents/Skillsets/Contacts. Floorplan mapping of Contact Centre also available
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Data for 5 Queues & 10 Agents : Create Upto 2 Dashboards | $180.00 |
Data for 10 Queues & 20 Agents : Create Upto 5 Dashboards | $240.00 |
Data for 20 Queues & 50 Agents : Create Upto 10 Dashboards | $360.00 |
Option to host the platform on your AWS Instance with SSO | $600.00 |
Dimensions summary
You choose a dashboard tier sized to your contact center. The three main tiers scale by the number of queues, agents, and dashboards you can create. As you move up, each tier covers more queues, more agents, and more dashboards. A separate option lets you host the platform on your own AWS instance with single sign-on. Pricing is usage-based and billed per request, so you pick the option that matches your team's size and hosting preference.
Top-of-mind questions for buyers
Each tier caps three things: queues (also called skills), agents whose real-time data you display, and dashboards you build. For example, the smallest tier covers data for 5 queues, 10 agents, and up to 2 dashboards. You move to a higher tier when your counts exceed a limit.
The self-hosted option runs the platform inside your own AWS account and region, so your data stays in your environment. It includes single sign-on. The tiered options are cloud-based and hosted for you. Choose self-hosted when data residency or SSO control matters to your organization.
No. Licensing is per tenant, not per user, CPU, or transaction. You pick one tier based on your queue, agent, and dashboard needs, and that sets your cost. Adding more viewers within your agent limit does not raise the price.
www.proucx.com
Helpful?
Vendor refund policy
NA
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
LiveUCX delivers you the competitive edge you need to stay ahead of the pack, and offers a truly unique and customizable interface tailored to your specific needs.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.