Sold by: ProUCX
An AI voice agent that works as a real member of your Amazon Connect team - in your queues, supervised and reported like any agent. Bring your own AI.
Overview
Live AI Agent puts a conversational AI voice agent inside Amazon Connect. It answers and handles live calls with natural, interruptible conversation, then hands off to a human agent mid-call with full context - no re-dial, one contact record.
Works as a real member of your team. Because Live AI Agent runs natively inside your own Amazon Connect instance and operates as an agent - not a bolt-on - it inherits everything your human team already has, with no new tooling and no separate console:
- Sits in your queues. It is routed contacts like any other agent, and you move it in and out of queues on demand.
- Supervise it like a team member. Silent monitor, whisper, and barge-in - a supervisor can listen in or jump onto the call.
- Native Connect features, for free. Call recording and Contact Lens sentiment analysis on its calls, and warm or cold transfers - to a human, another queue, or a Quick Connect - with the conversation context passed along.
- Elastic capacity. Spin AI agents up as overflow when call volume spikes, then scale back after the peak - handle surges without hiring.
- Always on. 24/7, never takes a break: no after-call-work fatigue, no shrinkage, always Available.
- Fully visible in reporting. The AI agent appears in Amazon Connect real-time metrics and historical and live reports - contacts handled, handle time, and more - so you manage it exactly like you manage your people.
Bring your own AI. Deepgram, ElevenLabs, or an Amazon Bedrock brain - provider-swappable. For Australian government, health, and financial-services buyers, the Deepgram Australian endpoint keeps speech in Australia (onshore residency); other providers are offshore and disclosed as such.
Compliance-aware. Built for Australian AI-disclosure and call-recording-consent obligations.
Simple, honest pricing. You pay one per-active-agent monthly fee for the LiveUCX platform only. You bring and pay for your own AI provider (ElevenLabs / Deepgram / Bedrock) and your Amazon Connect telephony directly - no markup on AI minutes, your own provider rates, full cost control. There is no long-term commitment - simple pay-as-you-go, billed monthly.
Get started with a self-serve wizard: connect your Amazon Connect instance, choose your agent, add your provider key.
Highlights
- Works as a real member of your team - it operates as an agent in your Amazon Connect contact centre: routed contacts from your queues, supervised (monitor, whisper, barge-in), and shown in your real-time and historical reports exactly like a human agent.
- Every native Connect feature comes free - call recording, Contact Lens sentiment, and warm or cold transfers to a human, another queue, or a Quick Connect with context, plus a native human handoff mid-call on one contact record.
- Elastic, 24/7 capacity - spin AI agents into queues as overflow during peaks and scale back after. Bring your own AI (Deepgram AU keeps speech onshore) and pay providers direct, no markup. No long-term commitment.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Active AI agent per month | One concurrent AI voice agent in Amazon Connect. Per active agent, per month. | $300.00 |
5-agent bundle per month | Up to 5 AI voice agents. Fixed monthly bundle price, billed per month. | $1,000.00 |
20-agent bundle per month | Up to 20 AI voice agents. Fixed monthly bundle price, billed per month. | $3,000.00 |
Dimensions summary
Pricing is usage-based and billed monthly, measured by the number of active AI voice agents you run in Amazon Connect. You have three options. The single-agent option charges per active AI voice agent, per month, so cost rises with each agent you add. Two fixed-price bundles cover set agent counts: one for up to 5 agents and one for up to 20 agents. The bundles hold a flat monthly price regardless of how many agents within the cap you use. Choose the single agent for small needs or a bundle to cover multiple agents.
Top-of-mind questions for buyers
One active AI voice agent is a single concurrent AI voice that answers calls in your Amazon Connect contact flow. It greets callers, holds a conversation, and hands off to a human queue. Concurrency drives the count, so each voice running at the same time counts as one active agent.
The single-agent option meters each active AI voice agent per month, so cost adds up as you run more. The 5-agent and 20-agent bundles charge one flat monthly fee covering agents up to the cap. The per-agent option suits few agents; bundles suit steady multi-agent use.
No. Each bundle holds a fixed monthly price whether you run one agent or the full cap of 5 or 20. The bundle fee stays flat regardless of how many agents within the limit you actually use that month.
www.proucx.com
Helpful?
Vendor refund policy
Live AI Agent for Amazon Connect is billed monthly in arrears for actual usage (active agents metered through AWS Marketplace), so there are no upfront or prepaid fees to refund. If you believe you were billed in error, email support@proucx.com.au within 30 days of the invoice with your AWS account ID and the billing month. We will investigate and, where an error is confirmed, issue a correction or refund through AWS Marketplace.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email: service@proucx.com.au Support portal and contact form: https://proucx.com/support
Email support Monday to Friday during Australian business hours (AEST); response within one business day. Product documentation and contact form at proucx.com/support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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