Agentic AI for SRE & Incident Response

Jasper is an Enterprise Agentic AI platform for Site Reliability Engineering (SRE) and Incident Response that enables operations, DevOps, platform engineering, and IT support teams to investigate infrastructure, logs, alerts, and ITSM data using natural language. Instead of manually navigating dashboards, log analytics platforms, monitoring tools, or command-line interfaces, teams can ask operational questions in plain English and receive actionable, context-aware responses in seconds. Whether investigating service degradation, analyzing infrastructure health, reviewing security events, or tracking support tickets, Jasper accelerates troubleshooting and reduces Mean Time to Resolution (MTTR) by bringing operational intelligence into a single conversational interface. Jasper integrates with AWS services alongside leading observability, log analytics, ITSM, alerting, and collaboration platforms. It can investigate metrics, infrastructure resources, application logs, security events, load balancers, web application firewalls, incidents, and service tickets while correlating information across multiple data sources to assist with root-cause analysis and incident response. Key capabilities include: Natural language investigation of infrastructure, logs, alerts, and operational data AI-assisted root-cause analysis and incident investigation Multi-source correlation across monitoring, logging, security, and ITSM platforms Multi-account AWS investigation through secure cross-account IAM role assumption Microsoft Teams and Slack integration for conversational operations Extensible architecture supporting custom toolsets and Model Context Protocol (MCP) integrations Secure authentication using IAM roles and AWS Systems Manager Parameter Store without requiring long-lived AWS credentials The Marketplace AMI is delivered as a preconfigured Ubuntu 24.04 image designed for rapid deployment. A guided setup process configures AI model connectivity, AWS integrations, operational toolsets, and collaboration platforms, allowing organizations to begin investigating production environments within minutes while maintaining enterprise security best practices. Deployment relies exclusively on EC2 IAM instance roles for AWS authentication, with sensitive configuration stored securely in AWS Systems Manager Parameter Store.