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This listing uses a single pricing dimension based on the number of users supported by the platform. You pay under a contract for the count of users you need. Pricing scales directly with user volume, so your cost rises or falls as you add or remove users. There are no separate tiers, instance sizes, or usage add-ons to choose from. You commit to a user quantity and are billed accordingly for access to the automation platform.
Top-of-mind questions for buyers
What counts as one user for billing purposes?
A user is one person with access to the automation platform. You are billed for the total count of users you support. Each individual account counts separately toward your total, whether they build test flows, run automations, or manage orchestration.
How does my cost change if I add or remove users?
Cost scales directly with your user count. Adding users raises your total; removing them lowers it. There are no tiers or thresholds, so each user is billed at the same per-user rate under your contract. You adjust the committed quantity to match your team size.
What capabilities do users get access to under this contract?
Users can automate across platforms including web, mobile, Windows, Java, APIs, and mainframe. Features include AI-driven automation, self-healing error correction, visual testing, and orchestration of existing scripts. Users also get built-in integrations with common ALM and CI/CD tools.
ginger.amdocs.com
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Amdocs customer experience suite / amdocs on general just about does it all! You can easily branch out with their product offering to meet the needs of your evolving business
What do you dislike about the product?
Because of the breadth of offerings, it can sometimes be confusing to understand all the capabilities and maximize them on a small team. Additionally cost too support all of this is high
What problems is the product solving and how is that benefiting you?
Ability to share content to our customers that would otherwise be challenging to access and publish
Recommendations to others considering the product:
Consider all your use cases upfront in order to do cost/benefit on pricing
Telecommunications
Modern billing system
Reviewed on Dec 22, 2020
Review provided by G2
What do you like best about the product?
The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better.
Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system.
What do you dislike about the product?
At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though.
What problems is the product solving and how is that benefiting you?
I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it.