Sold by: AMC Technology
CTI for Oracle CX Sales and Amazon Connect improves the agent and customer experience.
Overview
CTI for Oracle CX Sales and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user. You pay based on the number of agents who need access. Each licensed user gets CTI features that connect your CRM and telephony system in one interface, including click-to-call, screen pop, and call controls. Pricing scales directly with your user count, so cost grows as you add agents. Licenses also give users access to a library of integration apps and a cloud-based administration portal.
Top-of-mind questions for buyers
One user is one agent who logs in to access the CTI features. You license each agent who needs click-to-call, screen pop, and call controls. Your cost scales directly with the number of agents you enable, so each additional agent adds one licensed user.
Each licensed user gets CTI features like screen pop, click-to-dial, call controls, interaction logging, and omni-channel handling. Licenses also include a library of integration apps and a cloud-based administration portal. Connecting on-premise and cloud environments requires a separate gateway add-on at extra cost.
Yes. The vendor offers a simulator app to preview the agent experience without connecting your platform. Sandbox services also let your team validate use cases in a controlled environment before scaling. This helps you confirm fit before you license your full agent count.
www.amctechnology.com
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