Sold by: Matterport
Deployed on AWS
Matterport is leading the digital transformation of the built world. Our spatial data platform turns buildings into data to make every space more valuable and accessible. Millions of buildings have been transformed into immersive digital twins to improve every part of the building lifecycle.
Overview
With over 38 billion square feet of data, we are building the largest digital library of spatial data. Even better, it is open for innovation. Matterport is a 3D data platform trusted by thousands of businesses around the world to securely generate and manage 3D digital twins of their properties.
We transform any physical space into a navigable, photorealistic and dimensionally accurate digital replica. We give businesses the spatial data and insights to connect their buildings, services, and people. Get a feel for a floor plan, collaborate from afar, use the measurement tool or invite customers to your immersive showroom.
Capture, upload, experience. Capturing spaces can be done with a variety of proprietary Matterport cameras, our mobile app, and partner-enabled capture solutions.
Our immersive digital twins are powered by patented Cortex AI technology. This deep learning neural network builds precise digital twins at scale. It can automate 2D to 3D conversion, handle advanced image processing, recognize objects, and automatically label and classify spaces. With each capture, Cortex gets smarter and improves upon its precision.
Our developer tools enable customers and partners to build amazing capabilities and custom add-ons to our platform. This means more value waiting to be unlocked and more innovations yet to be imagined.
Matterport has achieved the following Amazon Web Services (AWS) competencies: IoT ISV, Energy ISV, and Manufacturing and Industrial Software. These designations recognize that Matterport has demonstrated proven technology that helps customers achieve their cloud goals. Achieving these AWS competencies differentiates Matterport as an AWS Partner Network (APN) member that provides specialized software designed to help enterprises adopt, develop, and deploy complex projects on AWS. To receive these designations, APN members must possess deep AWS expertise and deliver solutions seamlessly on AWS.
Matterport partners with AWS and other APN companies to power end-to-end solutions for our customers. Reference the following solution packages for more details:
Workforce Safety: These solutions focus on the industrial workforce who operate in high-risk environments, such as construction, chemicals and hazardous goods manufacturing, industrial warehousing, and mining and minerals. By empowering immersive training and effective planning, companies can create safer operating conditions and better meet compliance and audit needs.
Connected Worker: Focused on the communication and training challenges that customers face, AWS Connected Worker solutions mitigate errors and safety risks by providing workers with access to key metrics, enabling collaboration and facilitating immersive training. These features enhance skills, reduce errors and inefficiencies, and improve compliance with safety protocols while alerting workers to hazards in real time.
Lean Daily Management (LDM): Matterport and Siemens Mendix, in collaboration with AWS, have joined forces to offer a solution that aids plant managers by helping them understand progress, take corrective action, and ensure sustained improvements. This is achieved by providing data connectivity, analytics, and visualization capabilities for contextualized information and workflows that initiate corrective and preventive action.
*To purchase, please contact Matterport directly. We will work with you to customize a private offer based on your needs. https://partners.amazonaws.com/contactpartner?partnerId=0010h00001jDKi1AAG&partnerName=Matterport
**Matterport's (1) AWS Marketplace Addendum supplements their (2) Platform Services Agreement and (3) Terms of Use for customers purchasing Matterport through the AWS Marketplace.
Highlights
- Unlock the true value of your buildings. Build custom 3D experiences by harnessing the power of our APIs and SDKs to build solutions. Leverage our platform for richer engagement, including, analytics, insights, and IOT data integration.
- Create new experiences. With digital twins, you can generate custom, immersive experiences of your spaces, like enhancing your ecommerce strategy with 3D, remotely training employees or collaborating within a shared digital twin to better drive business outcomes.
- Reduce operational costs. Enable 24/7 access from any device to dimensionally accurate digital replicas of your spaces to reduce physical site visits, save travel time & costs, and enhance construction project communication while achieving faster time to completion.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Twin Essentials | Matterport Enterprise Subscription & Capture Services up to 50,000sqft | $25,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Matterport
By MeghaAI RAIN
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
3D Digital Twin Generation
Patented Cortex AI technology uses deep learning neural network to create precise digital replicas of physical spaces with automated 2D to 3D conversion
Spatial Data Platform
Transforms physical spaces into navigable, photorealistic, and dimensionally accurate digital replicas with advanced image processing capabilities
Capture Technologies
Supports multiple capture methods including proprietary cameras, mobile app, and partner-enabled capture solutions for spatial data acquisition
AI Object Recognition
Advanced neural network capable of automatically recognizing, labeling, and classifying objects within digital twin environments
Developer Integration
Provides comprehensive developer tools and APIs to enable custom add-ons and extended platform capabilities for building specialized solutions
Digital Twin Simulation
Enables comprehensive digital representation of plant floor infrastructure and machinery
Machine Learning Model Deployment
Supports deployment and monitoring of machine learning models for predictive maintenance
Real-time Data Visualization
Provides configurable dashboard with live data streaming and insights generation
Anomaly Detection
Utilizes AI/ML algorithms for detecting, diagnosing, and monitoring asset health conditions
Asset Performance Tracking
Offers comprehensive navigation and monitoring capabilities for industrial assets
Image Optimization
Automatic image compression and conversion to next-generation formats like AVIF and WebP
Content Delivery Network
Global CDN with 99.99% success rate for worldwide image and video delivery
AI-Powered Media Processing
Over 150 programmatic rendering APIs with generative AI capabilities for visual media manipulation
Video Transcoding
Automated video encoding and transcoding to HLS and MP4 formats with adaptive bandwidth support
Real-Time Rendering
On-the-fly image and video rendering with automatic responsive design and resolution optimization
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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93 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Isabella B.
Once a Trusted Platform—Now a Risk to My Business and Clients
Reviewed on Jul 14, 2025
Review provided by G2
What do you like best about the product?
Initially, I liked the sleek 3D tours and the “dollhouse” view, which gave a luxury feel to my property listings. It made it easier to impress sellers and agents. The visual appeal was one of the main reasons I chose Matterport in the beginning.
What do you dislike about the product?
Where do I begin? From AI-generated floor plans with glaring inaccuracies to missing key features like built-in fixtures—even when everything on my end was labeled and scanned perfectly. Their billing system attempted to charge my card over 200 times in just a few days, totalling more than $80,000 in failed charges. I had to lock my account, order a new card, and lost access to my business capital for several days.
Customer service is nearly impossible to reach, and when I did finally get someone, I was gaslit into believing it was my bank’s fault—even though the charges were clearly being initiated by Matterport. No accountability, no clear answers, and certainly no resolution.
As a longtime client, it’s disheartening to see a once-reliable platform fall apart this way. I’ve transitioned to iGUIDE, and I deeply regret staying with Matterport as long as I did.
Customer service is nearly impossible to reach, and when I did finally get someone, I was gaslit into believing it was my bank’s fault—even though the charges were clearly being initiated by Matterport. No accountability, no clear answers, and certainly no resolution.
As a longtime client, it’s disheartening to see a once-reliable platform fall apart this way. I’ve transitioned to iGUIDE, and I deeply regret staying with Matterport as long as I did.
What problems is the product solving and how is that benefiting you?
At one point, Matterport helped me offer immersive 3D virtual tours for real estate listings. It allowed potential buyers to explore properties remotely, which was especially helpful during COVID and for out-of-town clients. Unfortunately, the platform has become so unreliable—with billing errors and AI-driven inaccuracies—that the benefits have been outweighed by the ongoing risks and damage to my business reputation.
Real Estate
I have used this company for a decade and their customer service is worse by the day.
Reviewed on Jun 02, 2025
Review provided by G2
What do you like best about the product?
Gets the job done... barely... and with a few extra dollars. Easy to learn.
What do you dislike about the product?
Customer Service is absolute garbage. Over a decade of using them. They are the Frontier Airlines of photography tech. Upload failures constantly and doesn't integrate unless you are willing to spend more until you have their over-priced top tier to do a simple scan job.
What problems is the product solving and how is that benefiting you?
Creating 3D models of homes for Real Estate sales.
Josh R.
Great Product - Terrible Customer Service
Reviewed on May 20, 2025
Review provided by G2
What do you like best about the product?
Great Software and Product but customer serice is non-existant.
What do you dislike about the product?
Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgrade our plan. I have a screenshot of their current billing policies saying to call customer service anytime to cancel or downgrade. The tech rep could not transfer me to a manager or supervisor and was stating that their policy does not allow downgrading. It eventually got to the point that they had to hand up on me as there was absolutley nothing he could do, no one to help him, solve the issue.
What problems is the product solving and how is that benefiting you?
Matterport allows customers to digitially view our showrooms building trust that it is worth visiting to see our selection.
Peter S.
I have lost 2 clients from Matterport projects failing
Reviewed on Jul 20, 2024
Review provided by G2
What do you like best about the product?
So far, not much. The app constantly bugs out and closes on me. Or if I rotate my phone half an inch the project closes and takes me to the main screen. When I go back into the project I have to reset the camera.
What do you dislike about the product?
I have lost two clients due to their matterport projects failing. One project took 7 days to get looked at by their "senior team" to get fixed. By then the damage was done and we lost our client. I woke up today 7-20-24 to see yet again ANOTHER project has failed. I will be looking into cancelling our subscription and moving to iGUIDE or Kuula. The fact that on this review page it says that "Your review will only be published after it has been reviewed by our team and passed quality checks" means that it most likely will not be published.
What problems is the product solving and how is that benefiting you?
To be honest, nothing. It has only caused us trouble and loss of income when our clients decide that it is unnacceptable that their matterport tours take WAY too long and have issues in it.
Matt B.
Matterport capture services steals money
Reviewed on May 11, 2023
Review provided by G2
What do you like best about the product?
The tool is quite nice. Good for real estate. Nice to measure.
What do you dislike about the product?
Like other reviewers have said, customer service is absolutely abysmal.
I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.
Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.
It's still been weeks and they are "processing" the issue with the "Collections Department"
Seems like I must do the chargeback.
I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch.
I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.
Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.
It's still been weeks and they are "processing" the issue with the "Collections Department"
Seems like I must do the chargeback.
I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch.
What problems is the product solving and how is that benefiting you?
Tool is good. Customer service horrific.