Matterport

My main use case for Matterport is to create digital twins of rooms for video games. I use Vuforia Engine, which needs the point clouds that Matterport creates with Leica. The process is straightforward. First, I scan the room and pass the scanned room to the software development team for video games. In the video game software, I use these point clouds to create real-time tracking with AR games. I only use Matterport to create twins for video games.

The best features Matterport offers are a high grade of precision, outdoor performance, long range, and superior HDR quality.

Matterport positively impacts my organization because I can perform many scans, and these scans are registered in an app that I can check in real time. I can see the scans and all of these details, which is helpful because it provides an easy way to review them.

I have conducted different scans, and other employees in the offices can check the scans that I completed and assess whether they are good or not. This gives me a lot of flexibility.

The challenges in outdoor performance are that people do not stay in the zone where I am making the scan, and the surface needs to be clear. If I solve those problems, Matterport works well.

Matterport is extremely slow; it takes three or four minutes per single scan. If I need to scan many items, it is really difficult to complete the work. Another problem is that Matterport has zero vibration tolerance; if there is any vibration, the scan becomes unstable. Additionally, the tedious software to edit things is a bit difficult, and Matterport is fragile and heavyweight.

I have used Matterport for approximately one year.

Matterport is stable.

The scalability is good.

The customer support is excellent. I would rate the customer support an 8.5.

I tried another competitor, but I do not recall the name. It performed similarly in different software.

I have not seen a return on investment yet because it is still in progress, and I cannot provide relevant metrics at this time.

It is not cheap, but that is what it costs.

The precision is good for my needs; it only failed by about one or two centimeters, if I remember correctly, but in my case, that does not matter.

The advice I would give to others considering Matterport is to consider the software, the price, and the function. It depends on what you would like to do with Matterport.

Regarding the AI when I finish the scan, it is really accurate. I would rate this review a 9 overall.

My main use of Matterport is for real estate, for selling or for Airbnb homes.

For clients like those in Hawaii, you are far away from the continent, so it is much easier if you do a Matterport so people, instead of traveling, can visit the homes. Or for Airbnb, people that are going to travel to a home need to make sure it is what they are looking for. Matterport really makes the process more safe because they can see what is going on at the home and if it is really what they want.

The walkthrough is perfect and you are able to look around, up and down. You really have the feeling of what is going on inside the home. I appreciate the new features, including the ability to unfurnish the home. Sometimes you are doing a Matterport for a home that is for sale, but it has all the furniture inside. This feature is really good because you can take all the furniture out of the home.

For the quality control that I do for Space 808 in Hawaii, we create a website for the clients and then we have the link so people can open the property website with all the photos and Matterport together. Sometimes the clients already have a Matterport account, so we just photograph, scan, and then transfer to the client. Here in Brazil, we send the link and they use it on their websites for real estate agents.

One time in Hawaii, we did a Matterport for a coffee house company that, instead of sending a person to check the construction, asked me to scan the construction and send it to them. This way, everybody can visit the construction. I think this is a great idea and it really saves a lot of time and money for the companies.

For real estate, it is a good thing because many people want to visit a home just because they are curious about the home. When you have a Matterport, the curiosity stays there at Matterport. You do not have to go to their home and you save time because people that really saw Matterport and ask for a visit to the home already know what is going on and they are really more interested in the home. You know that the person is really interested in the home. I think you make it more selective.

Another feature that I appreciate is one that I do not think is used a lot in the US, but in South America, they use it on WhatsApp. You can copy the link and send it to clients on the phone on WhatsApp. This is really easy.

I think the measurements feature is really nice. You can order a plant from the home also with measurements. I think we are using that a lot for clients that are selling their home. Everything is really nice.

I think Matterport can improve the walkthrough that is created by AI. You still can feel jumps from one scan to the other. It is better than before, but I think the goal is to have it as if you had a drone inside the home. When you travel with the preview, you can travel around the house feeling as if you are flying without having the sensation that you are jumping from one scan to the other.

Other issues include problems when scanning doorways. If you have a big house with different exits for lanais or pool areas, sometimes you get problems matching the outside and the inside. This is another issue. Additionally, outside areas are problematic. Many clients want to see the outside areas and it is really tricky sometimes, especially if it is very sunny, to make it look good and to match the scans.

I wish Matterport had different kinds of prices for every country. For Brazil or South America, you are charging the same price that you charge in the US, which I think is not fair because here we are not able to charge the same price that people charge in the US. I wish they could use GPS location so you know the people really work in a different country and I wish they could charge different prices because for people that work in South America, it is very expensive. If the price was cheaper for a professional account, I think people would be using more Matterport in the different regions.

I have been using Matterport for six years.

Matterport is very stable. The only thing that happened one time was after I finished a home, suddenly half of my scans disappeared. I do not know what happened, but that is the only time that happened.

It is more difficult when you have a larger space, of course. If you have a lot of exits from big rooms, you are going to have problems, and a lot of windows. These are the main problems.

They answer fast, but sometimes there is nothing that they can do. Sometimes you have to go back and reshoot something, especially when you have a problem going from the inside to the outside. That is why you have to have a methodology on what to do because in the beginning you can make mistakes and then you have to go back and redo it.

The thing is, here in South America, I was trying to be one of the guides for Matterport because there is nobody here. You have to speak English. When I have a problem, I have to send emails and speak in English with the technical support. I think they could invest more in South America and have people like me that use Matterport to guide other people and help other photographers that really want to try Matterport.

They offered me a gift card, but I really appreciate talking about Matterport and I even tried to get feedback from them to work for Matterport here in South America because I really felt that there is missing technical support here in South America. I think it is a huge market, but you need somebody here to try to help and teach other people and show other clients how powerful Matterport is.

Matterport was the first company for a virtual tour that I worked with and I think it is the only one that I am going to keep using because it is really the best. I am a photographer, so if I am not doing the virtual tour, I am photographing the homes.

It was easy. The only thing is I first started working with Matterport in Hawaii, and it is much easier there. When I moved back to Brazil and started working in Brazil, it is really expensive for the Brazilians and for South America. In Hawaii, we shoot at least three Matterports per week with just one photographer. Here in Brazil, sometimes one a month, because of the cost and because people are afraid.

I think the example I mentioned really worked out. But as I said, in Brazil and South America, people are not used to working with Matterport and I think they believe it is really pricey. In Hawaii, we use it a lot and it really works very nicely. I do not have numbers, but I remember selling homes from a distance. Somebody from Canada bought a home looking at Matterport. I think for Airbnb, I tried to call the numbers here in Brazil, and the people that have Airbnb, I create a QR code for the virtual tour, and I think a regular Airbnb home gets at least a visit a day of Matterport. I think it really helps for Airbnb. But people are not used to it because if you think about it here in Brazil, I think only 2% of the Airbnb homes invest in professional photography here in Brazil.

I think that you should try to photograph. It is easy. You just have to get used to the tool. But I think it is really interesting and I think you can use it for a lot of different things, not only real estate and hotels and everything. I think that gives to the client more security of what they are going to go through. I think the advice is to stay on Matterport because I think it is the best company for a virtual tour.

I think the only issue is it is not every camera that can do the scans outside. I know because my clients are always asking. They want to do the outside areas. If the technology can improve for the outside, it would be fantastic. My review rating for Matterport is 10 out of 10.

My main use case for Matterport is with real estate agencies on the Andalusian coast, primarily to create virtual tours for remote sales or at least remote lead generation for foreign clients.

In a recent real estate transaction, as well as in others, luxury real estate agencies normally ask for a photographic report and drone work, because these houses usually have very interesting exteriors. They also ask for a virtual tour with Matterport, which is used basically for virtual tours, although sometimes it is used later to download floor plans.

Matterport's valuable features are basically the ability to know where it is, the ability to do a very large stitch, and also the possibility of creating more plans and multiple levels of a multilevel building.

Matterport has been a technology that has allowed me to offer one more service and even sometimes to attract clients who directly asked for Matterport service, with the brand being very well known, even among people who are not in the audiovisual sector. It has also allowed me to work with large luxury property sales platforms that directly ask for a Matterport link to embed on their website. Matterport is basically an international standard that allows, in and of itself, to make contact with customers, create new customers and retain them, and offer cutting-edge technology.

Work efficiency is key with Matterport because the report done with Matterport is done at the same time as the photos and drone work, since the home staging is done only once for everything. Then, I notice that I am delivering a product that I charge the same as I charged for the photographic report, but in reality, Matterport does all the work autonomously and there is no more field work than those few minutes needed to do the field captures. In terms of lead generation, I cannot give a disaggregated metric, but aggregated with the professional images plus the virtual tour, we are basically talking about, according to what my clients tell me, tripling visits.

I think Matterport could be improved with better integration with CAD systems. The quality of the output files of Matterport could have higher quality and better integration with platforms used by design professionals, such as architects and engineers, so that they can use it in a very reliable way. For example, they could use it to do as-built surveys, to do building pathology analysis, and to detect movements. This, of course, requires integration and communication between Matterport and other companies in the sector.

I think that the automatic removal of the camera's reflections would be an addition that could be implemented directly in an automatic way or the possibility of manual corrections.

In my current field, I have been working for basically 30 years, with artificial intelligence for the last approximately four years.

I consider Matterport to be absolutely stable; it has never given me any problem.

I have not had any relevant experience regarding the scalability of Matterport because of the size of my business, but I can say that the device is shareable. The equipment can be rented out to trusted people, it can be used by several people and it can be used with several platforms. This can indeed be a way to scale, but it has not been the core of my business.

My experience with Matterport's customer support has been generally positive, as they respond quickly and know the product perfectly, providing very quick solutions. I remember that at the beginning I had doubts when I had to configure, but normally it has not been necessary. However, I do remember that at the beginning they were very efficient.

I have used GigaPan before Matterport. GigaPan is a tool that lets you take high-resolution photos, that is, photos made by stitching different frames together. Obviously, GigaPan is called that because they sell the idea that you can, for example, take a telephoto lens and shoot a landscape with so many small telephoto images and then stitch them to create an image of virtually infinite resolution.

The use case that was used indoors or in architecture was more the spherical photography, that is, 360 x 180, and the work is very manual, involving several programs, specifically KRpano and a stitching program, which also has its cost. But above all, it is manual work and subject to stitching errors when the photos are not taken properly. If the photos are not taken properly, many times it is not possible to retake them. Meanwhile, with Matterport, I feel reassured because the device and the online ecosystem ensure that everything goes well from the field capture to the final product.

I notice a return on investment using Matterport, with time saving being significant. When I worked with GigaPan, I had to do the image stitching and professionals, when they stitch images that were not taken by them and if there are parallax problems, problems always arise. Thus, you always consider the option of doing it yourself or at least having the person who does the capture also do the stitching. The metric for Matterport is obviously a time saving, because the stitching is done automatically.

The recurring costs for Matterport are reasonable, with the costs of acquiring the device, especially the latest one, the Matterport Pro2, being more than €5,000. Obviously, one always hopes that the device can become cheaper. However, the monthly expenses are amortized with client payments.

Before choosing Matterport, I actually considered using Matterport platform with a Ricoh camera, the Theta, and other types of cameras, but in the end, since I came from GigaPan, which at least had high quality, I did not want to lower the quality. I decided to buy the device and pay for the platform to have everything done with high-quality captures from the beginning.

I would mainly advise other professionals to buy the latest equipment available and to wait maybe until offers come out. Sometimes offers with discounts appear, and you can even find something second-hand, but always go for the latest device because Matterport is a product that will last many years, so it is worth making an investment with all the functions up to date.

I think it should also be said that the design of Matterport has become very nice lately, as they have improved the quality of the lenses and also the size, with increased quality and reduced size of the equipment, which is always appreciated in field work. I would rate this product nine out of ten.

My main use case for Matterport is importing spherical images and renders. I render full spherical 360 images and then import them into Matterport to create a space that I share with clients. The resolution I work with is 16K. Regarding my main use case with Matterport, it has become expensive lately, which is the only issue I face.

The best features Matterport offers are that it was the first in the field at the market and that its name is massively used for virtual tours.

Matterport being the first in the field and its recognition for virtual tours has helped me because I didn't have to explain too much about what it was. People already knew what I was talking about, and I was able to apply my knowledge to an already existing culture.

Matterport has impacted my organization positively because we don't have to all go to the construction sites. Sometimes we just send one person who creates a space in Matterport, and then we all can see it and have everything on our computers in our office.

This change has had a measurable impact in saving time and reducing costs for my team. Instead of going through a thousand pictures of a site, we directly go to the place we need on the site and look for the details we need for designing or better understanding. Matterport is really crucial in that field.

Matterport can be improved with automation. Right now, we have only plans in CAD. If we had sections as well, it would be very useful. I think someone would purchase those as well next to plans in CAD and DWG.

I would add that if Matterport introduced tokens as a paying structure instead of the number of active spaces we have to maintain, that would be better. Additionally, if we could see all inactive spaces and archived spaces, that would be very helpful. This would allow us to view spaces for ourselves without sharing with anyone. These are the things that bother me the most.

I have been using Matterport for five years.

Matterport is pretty stable.

Regarding Matterport's scalability, I find it very difficult to assess because it is very expensive. I am not in the United States, so it is very difficult for me to keep up with the prices.

I found customer support at Matterport to be very great. I highly recommend it.

I did not previously use any other solution.

My experience with pricing, setup cost, and licensing involves seeing billing spaces and pricing increase some years ago. These changes took considerable thought at the top office. Management had to consider cutting Matterport entirely or just cutting some active spaces. In the end, I don't know what decision they made.

I have seen a return on investment, but I don't know if my employer really saw the benefit of it. In the end, they went with the higher priced product.

Before choosing Matterport, I did not evaluate other options.

The features of Matterport are great, particularly its cameras and everything. I don't have anything to add or subtract, but the main issue now is that Matterport has competitors that are less expensive.

Regarding Matterport's AI capabilities, I think its security is top-notch. The AI is really great and useful in creating empty spaces. It's not perfect, but it's very useful in some cases.

Regarding the accuracy and reliability of output from Matterport's AI capabilities, I cannot respond to this since I haven't used the Pro3. I have only used 360 cameras and render imports, so I cannot speak to precision in that field. However, I think it is also very reliable based on everything I have seen online.

My advice for others looking into using Matterport is that you will not regret it if you try it. You will be pretty sure hooked on it quite fast.

I have additional thoughts about Matterport that if it considered the outside US market a bit more differently with different pay grades and pricing structures, that would be beneficial.

On a scale of one to ten, I would rate Matterport overall as seven because I think it lacks some things that other competitors have.