Sold by: Proxima Research LLC
Enablement & Success Suite for Proxima Cloud CRM offers an end-to-end professional service and support package that accelerates implementation, ensures smooth onboarding, and enhances ongoing success. The suite includes multiple support tiers—Managed Services and Professional Services—tailored to meet the needs of administrators and end users alike. Customers benefit from hands-on training, guided onboarding, CRM customization, and access to expert consultants. Whether you require basic assistance or dedicated technical support, our suite delivers the structure and service levels needed to drive CRM adoption and maximize performance from day one.
Overview
Enablement & Success Suite for Proxima Cloud CRM is designed to streamline deployment, boost user confidence, and optimize platform value at every stage of your CRM journey.
Whether you're rolling out Proxima Cloud CRM for the first time or scaling across new teams and markets, this suite equips you with the services, training, and support to succeed. You can choose the service level that aligns with your organization’s needs:
SUPPORT OPTIONS
Managed Services Support. Our advanced support offering for administrators. It includes 24-7 system support and a dedicated technical specialist available during local business hours. Managed Services Support also provides direct phone access to technical experts. Response times are accelerated, with urgent cases addressed within 2 hours and low-priority issues resolved within 24 hours.
Professional Services:
- Implementation and Onboarding. We provide structured implementation packages (Basic, Advanced, Enterprise) that include system setup, process configuration, data migration, and integration with third-party platforms.
- Training. Customized training programs for business teams, field representatives, and regional managers. Training is delivered in small group formats following a four-week curriculum designed to ensure strong engagement and retention.
- Customization Services. Our team delivers technical customizations including developer, QA, BI, and BA support. We also handle complex integration scenarios, adapting the CRM to align with your specific business model.
To receive a custom quote, clients can request a private offer.
Call Center Support for End Users. Call center support is available upon request. Pricing is determined based on specific requirements and eligibility. To receive a custom quote, clients can request a private offer.
Please check Proxima Cloud CRM Price Calculator for more details: https://proximacloudcrm.com/pricing-calculator/
Highlights
- Scalable Multi-Tier Support Choose Managed Services or Professional Services, depending on your organization’s scale and needs. Enjoy 24/7 support, with SLAs as fast as 2 hours for urgent requests.
- End-to-End Implementation & Training Accelerate CRM rollout with structured onboarding, hands-on training for up to 20 users, and a choice of implementation packages tailored to your business.
- CRM Customization & Expert Help Get expert support from developers, QA, and business analysts to customize workflows, integrate third-party systems, and drive long-term platform success.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Resources
Vendor resources
Support
Vendor support
24/7 support with SLA-based response times. Email, live chat, phone, and chatbot support available. Dedicated experts for Managed Services.
Software associated with this service
Proxima Cloud CRM: Next-Generation Pharma CRM
By Proxima Research LLC
Cross-platform, multi-channel pharmaceutical sales force assistant with a flexible management system, engineered to unlock new opportunities for business growth and make a tangible impact on organizational performance.