Commerce Studio is a robust solution designed for multichannel eCommerce retailers who wish to streamline operations inside the Salesforce.com platform. Offering tools for inventory and order management, warehouse operations, and customer service.
Commerce Studio is the only 100% native integration that seamlessly connects Amazon, eBay, Walmart, Shopify, Magento, ChannelAdvisor, and Salesforce. It is the first and only solution offering Salesforce® integration for Amazon Seller Central and Amazon Vendor Central.
Highlights
Consolidate
Aggregate customer data from all channels into one dashboard
Manage all your eCommerce integrations in one place
Create and modify customer orders for multiple channels and marketplaces
Automate
Automatically create cases from eCommerce messages from Amazon, eBay, Walmart, ChannelAdvisor, Shopify, Magento, and BigCommerce.
Save your customer service team time with canned responses to FAQs
Take your shipping capabilities and productivity to the next level.
Grow your business by providing your customers with the experience they deserve
Make educated decisions with better visibility across your organization
Train new employees quickly
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Commerce Studio uses four contract tiers that build on each other by adding capability groups. Essentials starts with Customer Management for 1 user. Essentials Plus adds Order Management for 5 users. Professional adds Inventory & Purchasing for 10 users. Enterprise adds Analytics & Automation for 10 users. Each higher tier includes the capabilities of the tiers below it. Pricing scales by both the feature groups you unlock and the number of included users. You pick the tier matching the operational functions and team size you need.
Top-of-mind questions for buyers
What counts as one user for billing, and can I add users beyond the included count?
A user is one named team member with access to the platform. Each tier includes a set number of users: 1, 5, or 10. You can add users at any time for an added monthly cost per user. New users are billed on top of your tier fee.
If I need more capabilities later, do I add functions or move to a higher tier?
Each tier bundles specific capability groups. Essentials has Customer Management. Higher tiers add Order Management, then Inventory & Purchasing, then Analytics & Automation. To unlock more functions, you move to a higher tier that includes everything below it. Upgrades or downgrades apply at contract renewal.
What drives my total cost across these tiers — the features or the user count?
Both factors combine. Your tier sets the base fee and unlocks capability groups plus a fixed number of included users. Adding users beyond that count raises cost per extra user. Data storage above the included amount also adds cost. Your tier fee typically drives the largest share.
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Support
Vendor support
Support plans available based on package selected.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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It is basically for logistic management, where an plalform gives you all the necessary support with order and logistics management
What do you dislike about the product?
Interface design can be improved and limit of free conversions per day
What problems is the product solving and how is that benefiting you?
I use to manage the client information
Parshu R.
It’s a e-commerce CRM
Reviewed on Sep 04, 2021
Review provided by G2
What do you like best about the product?
Combining all our customer and order information into a single workspace to manage orders, customers,etc.,
What do you dislike about the product?
There is nothing to dislike, everything works perfect for what the app is designed for
What problems is the product solving and how is that benefiting you?
Complete issues related to orders, shipping, customer service and returns
James M.
Becoming A Necessity
Reviewed on Jan 29, 2021
Review provided by G2
What do you like best about the product?
They provide a good service for converting file formats on the quickly and without corruption. It's web page is simple and easy to navigate, clear cut design. Files never have artifacts, wide range of capabilities at your disposal. Conversion of mass amounts of files at once makes it a work horse as well as support of file types and conversions not easily found on other platforms. NO POPUPS AND ADS. You never have to worry about the safety of this site or your files.
What do you dislike about the product?
Needs a desktop app of some sort or a phone app that works OFFLINE. I understand it is “cloud” but having to always have an internet connection hinders the experience substantially, looking forward to a world where there is Internet everywhere I guess.
What problems is the product solving and how is that benefiting you?
Speed and convenience are the two main things. Product and conversion is excellent and fast while not having to google search endless conversion tools and having everything in one place is what makes this tool outstanding in my eyes.
Recommendations to others considering the product:
If you want a clear and consistent way to convert look no further. This tool is simple to use has no limit to size and capability, SO reliable, never have had an issue, and with anyone with a mobile hotspot (for working on the go) you can use this anywhere!
Ary W.
Cheap way to convert files
Reviewed on Aug 28, 2019
Review provided by G2
What do you like best about the product?
They provide an awesome service of converting file formats on the fly. It's web page is simple and easy to use.
What do you dislike about the product?
Interface design could use a facelift to modernize it, but at the end of the day you're there to convert a file, so who cares what it looks like?
What problems is the product solving and how is that benefiting you?
For me it is very helpful since I save video tutorials on ubuntu using another software that creates webm format only and it converts them to mp4 files.
Recommendations to others considering the product:
For me it is very helpful since I save video tutorials on ubuntu using another software that creates webm format only and it converts them to mp4 files.
Karey W.
The best cloud CRM to use
Reviewed on Aug 28, 2019
Review provided by G2
What do you like best about the product?
Cloud helps to manage the CRM from anywhere. Easy to track the leads and opportunities.
It's faster to customize the platform.
What do you dislike about the product?
Got nothing to complain for it did very well
What problems is the product solving and how is that benefiting you?
Easy to track the clients contacts. Cloud storage of data and information and easy to access from anywhere. Customization is so great and very friendly to use.
Recommendations to others considering the product:
I like this CRM alot for it easier with tracking leads and opportunities.