Overview

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· Personalisation Hub allows clients to personalise their bricks & mortar retail experiences (& target 1st party audiences in-store).
· Client's can Localise & Personalise Campaigns presented using Personalisation Hub's (built-in) digital signage feature.
· Introduce 'virtual queue management', start accepting 'appointment bookings' & seamlessly identify customers as they arrive in-store (check-in).
· Activate your existing customer data in-store (on digital signage or surfaced to store staff when customers are picked up from the virtual queue).
· Connect your mobile-app / website & in-store experience (incl. for marketing attribution).
· Future-proof > The Platform is self-hosted & runs on your own domain/data (platform generates/uses 1st party data & is not dependent on 3rd party cookies).
· Secure > The Platform sits behind your own security & privacy infrastructure (you can securely use your customer data for personalisation). The Platform is simple to set-up & use. Platform installation & set-up typically takes 1 hour & 15 minutes.
You can immediately set-up a POC or start delivering benefits for your organisation (see 'Highlights' for more info).
Highlights
- Improve NPS > Introduce virtual queueing in physical retail (don't force customers to stand in-a-line) & Support Personalised CX > Seamlessly connect your mobile-app/website CX & personalise retail experiences.
- Increase Revenue > Support localised campaigns [attract X new customers/store/day] & Increase Conversion > Support targeting on digital signage + surface relevant customer insights when a visitor gets picked up from the virtual queue.
- Leverage Existing Data/AI > Aggregate existing customer/audience data (NBA, AI/ML, Loyalty, CDP) to personalise retail experiences. Platform has been designed for AI & supports personalisation in real-time (when your organisation is ready).
Details
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Features and programs
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Pricing
Dimension | Cost/unit |
---|---|
Platform license/instance (Free trial) | $0.00 |
Platform license/instance/hour | $6.94 |
Cost per connected store (Free trial) | $0.00 |
Cost per connected store/hour | $0.1375 |
Cost per connected display (Free trial) | $0.00 |
Cost per connected display/hour | $0.1375 |
Vendor refund policy
We do not offer refunds, but you may terminate your Cloudformation Stack at any time.
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Delivery details
PersonalisationHub Installer
This CloudFormation template deploys the PersonalisationHub Installer into a new, isolated VPC. It provisions an EC2 instance that runs a browser-accessible installation wizard to guide you through setting up the full platform.The template also creates IAM roles and other supporting AWS resources required for the installer to provision and interact with services such as compute, storage, and orchestration. For security best practices, we recommend deploying this stack in a separate AWS account.
After the stack is deployed, access the EC2 instance using the public IP address provided in the Outputs tab. For detailed guidance, visit https://help.personalisationhub.com .
CloudFormation Template (CFT)
AWS CloudFormation templates are JSON or YAML-formatted text files that simplify provisioning and management on AWS. The templates describe the service or application architecture you want to deploy, and AWS CloudFormation uses those templates to provision and configure the required services (such as Amazon EC2 instances or Amazon RDS DB instances). The deployed application and associated resources are called a "stack."
Version release notes
Release 4: · Digital Signage (built-in) · Seamlessly launch campaigns in-store · Other minor improvements
Additional details
Usage instructions
Step 1: Select 'View purchase options' → Select 'Subscribe' → Continue to Configuration → Select 'CloudFormation Template' & your desired region → select 'Continue to Launch' → Choose 'Launch CloudFormation' → select 'Launch'
Step 2: On Create stack page, select 'Next' → Define new stack name (max 12 characters & all-lower-case) and add 0.0.0.0/0 to all three CIDR fields → select 'Next'
Step 3: On the following page scroll to the bottom → Tick the Check-Box to confirm the creation of IAM resources → select 'Next'
Step 4: On the final stack creation page, scroll to the bottom and select 'Submit'
[It should take around 3 - 4 minutes to create a new CloudFormation stack]
Step 5: Select the 'Outputs' Tab and click on the link shown next to the 'EC2InstancePublicURL' field. This will open the Platform's Installation Wizard (which will guide you through the installation process)
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