Sold by: Activeo
Deployed on AWS
Wallboard / Dashboard solution for Real Time display, performance monitoring, Communication and data (Amazon Connect, Sales force...)
Overview
The LOGEPAL solution has been designed to meet the challenges of customer service, operational management and provides all actors with the resources to:
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Monitor the instant activity load via real time data connector connected to Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange and so on)
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Optimize the use of available resources
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Manage priorities
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Coordinate each person's actions
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Achieve the productivity and service quality objectives
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Communicate production information
Highlights
- Create your scenario: you can create multiple pages to display different types of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used: Videos, images, chart, embedded timeline in a page. The objective is to display a 360 view of the contact center or It Helpdesk activities through components available and connectors (Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange...).
- Push alerts, Provide feedback : Based on defined indicators and a defined threshold. Logepal can send a mobile push notification, a push email or display a scrolling message on screen. The manager can also schedule the display of messages on screen for the coming week.
- Gamification of actions : Animate and challenge your teams graphically in a fun atmosphere, allowing real-time game visualization to improve agent achievements.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Wallboard | Number of wallboard displays on Tv | $1,362.00 | |
Dashboard | Number of dashboard displays on desktop and/or mobile | $227.00 |
Dimension | Cost/unit |
|---|---|
Set up of the solution | $4,500.00 |
Dimensions summary
This contract-based listing splits pricing into three separate units you combine to fit your rollout. You pay once to set up the solution, which covers initial configuration. You then add Wallboard units for each real-time display shown on a TV screen. You also add Dashboard units for each view shown on desktop or mobile devices. The Wallboard and Dashboard counts scale independently, so you buy only the number of displays you need for each type. Total cost rises with the number of displays you deploy.
Top-of-mind questions for buyers
A Wallboard unit is a single real-time display shown on a TV screen. A Dashboard unit is a single view shown on a desktop or mobile device. You count each screen or device view separately, so each display you deploy adds one unit of its type.
You pay the setup unit once for initial configuration. You then add Wallboard units and Dashboard units, which bill independently. Your total rises with each display you add. Wallboard and Dashboard counts scale on their own, so screen type and count drive the recurring portion of your bill.
The setup unit covers initial configuration of the solution. The product connects to sources like relational databases, files, ticketing systems, and CRM data, and supports chart types and scheduled pages. For the exact scope of configuration work included in setup, confirm details with the vendor.
www.logepal.fr
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please contact info@activeo.com
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Delivery details
Software as a Service (SaaS)
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