Sold by: Business Systems UK LtdÂ
CXone MPower Implementation Services by Business Systems
Accelerate your journey to an optimised cloud contact centre with expert CXone MPower implementation from Business Systems (UK) Ltd. We specialise in the end-to-end delivery of NICE CXone MPower, providing planning, configuration, integration, testing, training, and go-live support to ensure fast, secure, and scalable deployment. With deep expertise in workforce engagement, WFM, QM, and customer analytics, we help you realise the full potential of CXone MPower to drive exceptional customer and agent experiences.
Overview
CXone MPower Implementation Services by Business Systems (UK) Ltd Accelerate time-to-value from your CXone MPower investment with trusted implementation services from Business Systems (UK) Ltd — the UK's leading contact centre and workforce engagement consultancy.
CXone MPower combines advanced cloud-native CCaaS capabilities with AI-powered tools to transform customer experience, drive agent performance, and optimise operations. To unlock its full value, you need a delivery partner who understands both the technology and the day-to-day realities of contact centre operations. That’s where BSL comes in.
What We Offer Our structured implementation services are tailored to your objectives. Whether you’re migrating from legacy platforms, consolidating vendors, or enhancing CX capabilities, we support your success from discovery to go-live and beyond.
Key Service Phases: • Discovery & Planning We identify goals, workflows, and integration requirements. A discovery phase helps define scope, priorities, and risks, setting the foundation for success. • System Design & Configuration We configure your CXone MPower solution with routing strategies, IVRs, omnichannel flows WEM modules, and dashboards aligned with your KPIs. • Integrations Seamless connectivity with Salesforce, Microsoft D365, ServiceNow, and custom systems via APIs and secure data sync. • Testing & QA Robust UAT ensures platform readiness, performance, and end-user validation before go-live. • Training & Enablement We deliver documentation, train-the-trainer sessions, and admin/agent workshops to ensure long-term success and autonomy. • Go-Live & Hypercare Our team supports your launch and early-life phase with real-time monitoring, rapid resolution, and knowledge handover.
Why Business Systems? With over 35 years of experience in contact centre transformation, we are a certified NICE partner with a proven track record across public and private sectors. • NICE-Certified Consultants Hands-on experience with CXone across industries, ensuring confident delivery and deep platform expertise. • Operational Insight We understand contact centres inside-out — not just the tech, but the people, processes, and performance metrics that matter. • Collaborative Delivery We integrate into your team and keep stakeholders aligned throughout every phase of the project. • Post-Implementation Value Our managed services, analytics tuning, and platform optimisation help you continue to evolve after go-live.
Functional Areas We Deploy • Voice, chat, SMS, email, social channels • Workforce Management, Quality Management, Coaching, Performance • Enlighten AI: sentiment, predictive analytics, automation • Dashboards and analytics for real-time and historical insight • Compliance with GDPR, PCI-DSS, ISO 27001
Who We Serve • Mid-market to enterprise contact centres • AWS-native businesses • Organisations replacing legacy NICE, Cisco, Avaya platforms • Teams integrating with Salesforce, Microsoft, bespoke tools • Industries: Finance, Government, Retail, Utilities, Healthcare, Telecoms
Engagement Options • End-to-end implementation • Modular/phased rollout • Advisory or optimisation-only • Add-on support packages
Why AWS Marketplace? • Streamlined procurement and billing • Apply spend to your AWS EDP • Accelerated onboarding and budget approvals
Get Started Request a discovery session today and see how CXone MPower and Business Systems can transform your contact centre.
Highlights
- 🔹 Rapid, Expert-Led Implementation Accelerate time-to-value from your CXone MPower investment with structured, agile delivery from NICE-certified consultants. From discovery to go-live, we ensure smooth migrations, robust configuration, and seamless integration with your CX and IT stack.
- 🔹 Workforce Engagement & AI Integration Deploy powerful WEM features including WFM, QM, and Performance Analytics. Harness Enlighten AI for sentiment analysis, predictive insights, and intelligent automation to elevate agent performance and customer satisfaction.
- 🔹 Tailored Support & Optimisation Our engagement doesn’t stop at go-live. We offer hypercare, training, analytics tuning, and ongoing optimisation services—ensuring continuous value from CXone. Flexible engagement models support phased rollout, advisory, or end-to-end delivery.
Details
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Deployed on AWS
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Support
Vendor support
Support Information As a customer of Business Systems (UK) Ltd, you will receive responsive, expert support throughout every stage of your CXone MPower implementation and beyond. Our dedicated support team is available to assist with technical queries, troubleshooting, and post-implementation optimisation to ensure long-term success with the CXone platform.
Support Channels: Email Support: support@businesssystemsuk.com Telephone Support: +44 (0)20 7284 8180 (Mon–Fri, 09:00–17:30 UK time) Customer Portal Access: Available for customers with active support contracts Project Support: Direct access to your assigned Project Manager and Solution Consultant during the implementation lifecycle
All support requests are logged, tracked, and prioritised through our internal service desk system to ensure timely resolution and clear communication.
Post-Implementation Support: Once the implementation is complete, customers benefit from: A defined hypercare period A formal transition to our Service Delivery team Optional managed services and ongoing optimisation packages
Documentation and Knowledge Transfer: We provide comprehensive documentation for your deployed CXone environment and offer administrator training sessions to ensure your team is fully equipped to manage the solution. Ongoing training packages are available on request.
Service Uplift Options: Customers may choose to extend support with:
24x7 support coverage Quarterly performance reviews On-demand professional services hours System health checks and upgrade assistance
Useful Links: Support Overview CXone Solutions Contact Page
Business Systems (UK) Ltd is committed to delivering excellent customer service and long-term value through proactive support and continuous improvement.
Software associated with this service
NICE CXone Mpower
By NICE
NICE CXone Mpower is the customer service AI platform helping organizations of all sizes automate customer service from start to finish.
Move beyond traditional inbound service and into proactive AI-driven experiences to boost revenue, increase efficiency, and cut costs at scale. CXone Mpower seamlessly orchestrates customer service workflows, agents, and knowledge across every touchpoint.
What sets CXone Mpower apart? It's trained on the industry's largest , most trusted CX dataset, offers an open framework with endless integration possibilities, and offers a complete suite of advanced AI applications connected on a single platform designed to unlock smoother operations, eliminate inefficiency, and deliver results.