Sold by: Business Systems UK Ltd
Business Systems (UK) Ltd offers expert implementation and optimisation services for Calabrio ONE, the unified workforce engagement platform built for modern contact centres. We provide end-to-end deployment, from integration with CCaaS, CRM, and HR systems to AI-powered WFM, Auto Quality Management, advanced analytics, and Insights dashboards. Our services enable faster time-to-value, higher agent engagement, better compliance, and improved customer experiences. Delivered by the Europe’s leading Calabrio partner, our proven methodology ensures scalable, secure, and ROI-driven outcomes—now available through AWS Marketplace
Overview
Business Systems (UK) Ltd – Calabrio ONE Implementation Services At Business Systems (UK) Ltd, we specialise in helping organisations successfully implement and optimise Calabrio ONE, the leading cloud-native Workforce Engagement Management (WEM) platform. As the UK’s premier Calabrio consulting partner, we bring decades of experience and a proven delivery framework to ensure your Calabrio deployment delivers maximum value—faster.
Calabrio ONE is a feature-rich WEM platform designed for the modern contact centre. It integrates seamlessly with major CCaaS, CRM, HR, and payroll platforms including Amazon Connect, Genesys, NICE, Five9, Cisco, Salesforce, and Microsoft Dynamics 365. Our expert team ensures a smooth, scalable, and secure rollout, while aligning the platform with your unique business goals and contact centre strategy.
🔧 Implementation Services Our comprehensive services include: Project Planning & Readiness: Requirements discovery, implementation roadmap, and stakeholder alignment. Platform Deployment: Technical setup, configuration, integration with CCaaS and enterprise systems. Workforce Management (WFM): AI-powered forecasting, multi-skill scheduling, intraday management, real-time adherence. Quality Management & Auto QM: Setup of manual and automated QA processes with AI transcription and sentiment scoring. Performance Management: Configuring dashboards for coaching, KPIs, and outcomes tracking. Analytics & Insights: Advanced bot analytics, custom reporting, voice of the customer, and cost-to-serve insights. Training & Enablement: Admin, supervisor, and agent training tailored to your operating model. Post-Go-Live Support & Optimisation: Continuous improvement plans, health checks, and system fine-tuning.
🚀 Benefits of Calabrio ONE Empower Your Agents Offer unmatched flexibility with self-scheduling, gamification, and coaching tools. This modern agent experience improves morale, increases engagement, and reduces attrition. Enhance Customer Experience Use AI-powered analytics to transform omnichannel interactions into actionable insights. Improve satisfaction, empathy, and resolution across calls, chats, and social platforms. Improve Operational Efficiency Eliminate manual processes with predictive analytics, Auto QM, and automation-driven workflows. Reduce errors, standardise coaching, and align your teams to what drives CX. Scalable & Secure Cloud Platform Calabrio ONE is built for the cloud—ensuring rapid deployment, continuous innovation, and robust enterprise-grade security and scalability.
🧭 Use Cases We Address Contact Centre Transformation: Migrate from legacy systems to a modern cloud-native WEM solution. AI-Powered Quality Assurance: Evaluate 100% of interactions using Auto QM, with real-time sentiment analysis and trend detection. WFM Optimisation: Balance cost and quality with more accurate forecasting and adaptive scheduling. Performance Coaching: Identify coaching needs based on data-driven insights and automate coaching workflows. Analytics & Business Intelligence: Use Calabrio’s Insights module to uncover patterns, improve customer journeys, and reduce cost-to-serve.
📊 Industries We Serve Financial Services Healthcare & Insurance Retail & E-commerce Utilities & Telecommunications Public Sector & Government
🤝 Why Choose Business Systems? Leading Calabrio Partner: Recognised as a top-tier Calabrio implementation and support specialist in the UK. Proven Methodology: Structured delivery backed by technical depth, process knowledge, and CX expertise. Full Lifecycle Support: From initial implementation through training, optimisation, and ongoing success management. Strategic Insights: We don’t just deploy—our consultants help you extract long-term value and performance improvements from Calabrio ONE.
🛒 Now Available Through AWS Marketplace Procure our services easily via AWS Marketplace. Apply your existing AWS Enterprise Discount Program (EDP) spend to streamline procurement, avoid new vendor onboarding, and accelerate your CX transformation roadmap. Let’s Build a Smarter Contact Centre Together Whether you’re starting your Calabrio journey or optimising an existing deployment, Business Systems is ready to help you unlock the full potential of your WEM investment.
📅 Contact us today or request a personalised demo
Highlights
- 1. End-to-End Calabrio ONE Implementation Seamlessly deploy Calabrio ONE with expert support from Business Systems. We manage everything from planning and configuration to system integration, training, and go-live—ensuring rapid time-to-value and long-term success
- 2. AI-Powered WEM Optimisation Leverage the full power of Calabrio’s AI-driven WFM, Auto QM, analytics, and Insights dashboards to enhance agent performance, customer experience, and operational efficiency across your contact centre
- 3. Trusted Calabrio Partner on AWS Marketplace As the UK’s leading Calabrio consulting partner, Business Systems offers proven delivery and strategic guidance—now available through AWS Marketplace to simplify procurement and apply AWS commit.
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Support
Vendor support
Support Information When you purchase Calabrio ONE implementation services from Business Systems (UK) Ltd, you gain more than just technical delivery—you gain a long-term partner committed to your contact centre success. As the UK’s leading Calabrio consulting and support specialist, we provide comprehensive assistance across the full project lifecycle, including planning, deployment, optimisation, and post-go-live support.
Support Includes: Dedicated Project Manager to coordinate delivery, timelines, and communications Certified Calabrio Consultants to provide hands-on technical setup and configuration System Integration Support for common CCaaS, CRM, and HR platforms (e.g. Amazon Connect, Salesforce, Microsoft D365) User Training & Enablement for administrators, supervisors, and agents Documentation covering configurations, operational procedures, and best practice Hypercare Post-Go-Live support period (typically 2–4 weeks) for issue resolution and user support Service Desk Access for ongoing managed support (optional add-on)
Our UK-based support team operates Monday–Friday, 9:00 AM–5:30 PM (GMT/BST) and provides access via email, phone, or our online support portal. Extended or 24x7 support can be arranged as part of a managed service agreement. All services are delivered under clear SLAs and aligned to ISO27001-certified processes for security and compliance.
Helpful Links: Calabrio ONE Services Overview: https://www.businesssystemsuk.co.uk/calabrio-one/ Professional Services & Consulting: https://www.businesssystemsuk.co.uk/professional-services/ Support Desk & Contact: https://www.businesssystemsuk.co.uk/contact-us/
We’re here to ensure you not only implement Calabrio ONE successfully—but also continue to extract value from it long after go-live. For support inquiries, custom SLAs, or managed service options, please contact us directly through AWS Marketplace or via our website.
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