Overview
Finlake is a cloud-native core banking and financial services platform from SoftGEM, an AWS Advanced Tier Partner with the AWS Financial Services and Generative AI Competencies.
It is fully modular. A bank can run its entire operation on Finlake, and a marketplace, e-commerce platform, lender, cooperative or HR provider can plug in just the module it needs.
Available modules
- Core banking application: customers, accounts, deposits, transactions and general ledger
- KYC onboarding: verify and onboard customers, merchants, vendors or users, with identity checks built into your sign-up flow
- Loan portfolio management: from origination through disbursement, repayment and collections
- Corporate internet banking: including bulk payments and payroll
- Mobile banking and USSD: reach both smartphone and feature-phone users
- Card management
- Conversational banking: an AI chatbot on WhatsApp that lets customers make payments and get support through chat
- Terminal management: for agent and POS networks
One platform, one view of the customer
Every module runs on one shared data model. Start with one module and add others later, and your teams keep a single view of each customer, with no extra vendors to integrate.
Delivered as SaaS on AWS
You get elastic scale, high availability and AWS security services such as Amazon CloudFront and AWS WAF without managing infrastructure. New products and channels can go live in weeks.
Who uses Finlake
- Banks and microfinance banks replacing legacy core systems
- Fintechs launching digital banking, lending or payment products
- Marketplaces and platforms that need fast, compliant KYC onboarding for buyers, sellers or merchants
- Any business that needs to verify customers, extend credit or move money
End-to-end support
SoftGEM supports each deployment end to end: implementation, integration through APIs, data migration, training and ongoing support.
Highlights
- A complete core banking system for banks, microfinance banks and fintechs, hosted on AWS and sold as SaaS.
- Modules that work on their own. Use only KYC onboarding, lending or payments if that's all your business needs.
- Go live in as little as 4 weeks, with no hardware, no 18-month implementation and no vendor lock-in. Delivered as SaaS on AWS with elastic scale and high availability.
Details
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/unit |
|---|---|---|
API calls (per 10,000) | Billed per block of 10,000 API calls made to the Finlake platform | $0.50 |
Vendor refund policy
Finlake is billed on usage, so you pay only for API calls made. If you believe you were billed in error, email support@softgem.org within 30 days of the charge with your AWS account ID and invoice details. We review each request within 5 business days and refund confirmed billing errors in full. Usage that was correctly metered is non-refundable. You can cancel your subscription at any time in AWS Marketplace to stop further charges.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Email: support@softgem.org . Support hours: Monday to Friday, 9am to 5pm WAT. We respond within one business day. Implementation, integration, data migration and training are included with every deployment.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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