Sold by: Pegasystems
Deployed on AWS
Pega has brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform. Pega Cloud is a trusted and reliable service on the Pega Platform™ and Pega CRM/industry applications.
Overview
Pega Cloud manages your service fully, delivering Pega Infinity™ in a scalable and secure environment. With the Client-Managed Cloud, you take care of the orchestration, automation, and operation on any of the validated infrastructures.
Pega Cloud client quickly realize significantly-improved value that is achieved by having Pega run Pega applications for them. Some of the most significant benefits to clients who leverage Pega Cloud services are listed below:
- Faster time to market: Pega provisions production environments scaled to support the entire business solution with the reliability to ensure your applications are available 24x7. Pega Cloud environments are available and operational in days, vs. weeks or months with traditional infrastructure approaches.
- Lower TCO: In this cost-conscious economy, Pega provides our clients with a flat, predictable, monthly operational expense that is all-inclusive of equipment, software and personnel - so that clients can immediately tie the business case and ROI for the solution to business metrics, and avoid a large capital expense.
- Enterprise-grade security, compliance, and scalability: Pega routinely meets and exceeds clients' own internal security, compliance, performance and reliability needs.
- Keeping your Pega solution current to allow you to continuously innovate.
Highlights
- Pega's low-code platform helps you take on today's challenges while building architecture for tomorrow.
- Hyper-personalize every interaction with Pega to stay timely and relevant - no matter what happens next
- Handle massive volume with speed and efficiency, while still showing customers you care
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Pega Cloud | Usage of Pega Cloud Services as defined by End User License Agreement | $990,000.00 |
Vendor refund policy
As defined in terms, or as required by applicable law
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Pega customers can gain access to support resources through our community support, with documentation and expert resources here: https://community.pega.com/ Global Customer Care: https://msp.pega.com or Contact us over the phone at:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Pegasystems
Top
25
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Infrastructure Management
Fully managed cloud service with scalable and secure environment for deploying Pega Infinity applications
Platform Deployment
Supports client-managed cloud orchestration and automation across validated infrastructures
Application Development Approach
No-code and low-code platform enabling rapid digital process automation and customer engagement solutions
Security Compliance
Enterprise-grade security framework meeting advanced compliance and performance requirements
Technology Architecture
Unified portfolio integrating customer engagement and process automation capabilities with unified platform infrastructure
Integration Capabilities
Seamlessly integrate multiple systems and data sources with reusable API generation and automated business logic exposure
Process Automation
Orchestrate complex business processes using flexible workflow models with role-based access control swimlanes
Application Architecture
Codeless development platform enabling zero-code software creation with future-proof architectural design
Digital Experience Design
Create scalable, branded digital experiences using flexible styling and reusable component templates
Enterprise Software Development
Build complex enterprise applications without traditional coding, supporting modernization across multiple industry verticals
Content Management
Cloud-native platform combining Enterprise Content Management (ECM), Business Process Management (BPM), and Intelligent Document Processing (IDP) capabilities
AI-Powered Automation
Utilizes cutting-edge AI for intelligent information management and end-to-end process automation across enterprise systems
Document Processing
Supports intelligent document processing across multiple inbound channels with AI-driven analysis and extraction
System Integration
Offers out-of-the-box business integrations with leading applications including SAP, Salesforce, and Microsoft platforms
Scalability Architecture
Designed for high-volume business environments with support for preconfigured content apps and adaptable workflow templates
Standard contract
No
No
No
Customer reviews
3.5
1 ratings
1 AWS reviews
|
284 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Financial Services
Good low code application for big companies
Reviewed on May 26, 2025
Review provided by G2
What do you like best about the product?
It allows you to fully create a business data rules across the company and implement any solution to improve the CRM and ERP systems
What do you dislike about the product?
Own code language. You need to get involve in the way it works to be able to get advantage of the application.
What problems is the product solving and how is that benefiting you?
Credit card inbound and outbound.
Consumer Goods
Quick and simple
Reviewed on Apr 14, 2025
Review provided by G2
What do you like best about the product?
Platform is quite nice, simple but has everything necessary.
What do you dislike about the product?
There are some limitations in the platform.
What problems is the product solving and how is that benefiting you?
Tickets and status.
reviewer1605597
Good platform with minimal stability issues but has limited support presence
Reviewed on Nov 12, 2024
Review provided by PeerSpot
What is our primary use case?
The primary use case includes working with Pega Platform , but the organization is planning to switch to another solution soon.
What is most valuable?
While there may be stability issues, they are minimal.
What needs improvement?
The technical support is very low, rated at a one or two out of ten. There is a lack of support and community presence in the country, leading to challenges in finding developers.
What do I think about the stability of the solution?
There have been some stability issues, however, they are not significant.
How are customer service and support?
The technical support from Pega is very low, rating a one or two out of ten.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
The pricing is expensive, and this is an issue.
Which other solutions did I evaluate?
The organization is in the process of selecting a new solution.
What other advice do I have?
I'd rate the solution seven out of ten.
Chandu Panda
Very good case management, service orchestration, CRM, decision-making capabilities
Reviewed on Nov 12, 2024
Review provided by PeerSpot
What is our primary use case?
In the Middle East, ministries such as the Ministry of Justice, Ministry of Labor, Ministry of Finance, Ministry of Education, and Ministry of Municipalities, are using Pega Platform as a front-end application for their citizens.
What is most valuable?
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM , decision-making capabilities, digital process automation, and AI-driven functionalities. It allows for a unified platform with features like case management, BPM , service orchestration, low-code development, digital process automation, CRM , and decision-making, all integrated into a single platform.
What needs improvement?
In the Middle East and Africa region, Pega was not very strong from the user experience standpoint. To address this, Pega introduced Constellation , which allows a user to build a more engaging visual experience.
For how long have I used the solution?
I have been working with Pega Platform for over a decade now.
How are customer service and support?
From the platform standpoint, I haven't contacted Pega for support unless it is a product issue or a new feature issue. I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
How would you rate customer service and support?
Positive
What was our ROI?
Top banks in the world, such as the government's HMRC in the UK, see the return on investment with Pega Platform as they use it at an enterprise level.
Which other solutions did I evaluate?
I work with Camunda for pro-code projects and OutSystems for other requirements. Camunda is a good BPM engine, but it does not provide comprehensive features like Pega. For simple case management, alternatives like APN and Camunda were mentioned.
What other advice do I have?
If you're looking for a solution at the enterprise level with comprehensive features, then Pega is suitable. However, if you only need a simple HR system or a small case management application, other tools might be more cost-effective. Pega Platform is comparable to SAP in terms of its dominance in digital process automation and business process management.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
VenkatSriram
Automates manual evaluations, converting what was eight hours of work into four or six hours of work
Reviewed on Nov 11, 2024
Review provided by PeerSpot
What is our primary use case?
The main use case is case management and process automation.
How has it helped my organization?
Pega BPM automates manual evaluations, converting what was eight hours of work into four or six hours of work. It has significantly saved time.
What is most valuable?
Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards.
What needs improvement?
I have limited knowledge to suggest improvements, but I believe robotics could improve, as my learning curve in robotics has been challenging.
For how long have I used the solution?
I have used the solution for one year.
What do I think about the stability of the solution?
There have been some issues, however, they were not significant.
What do I think about the scalability of the solution?
Pega has good scalability.
How are customer service and support?
Pega's technical support team is very helpful and I would rate them ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with another BPMN tool, which is open source and requires writing Java code.
How was the initial setup?
Installation is a bit tough and requires careful attention, however, with the guidance provided by Pega, it is manageable.
What was our ROI?
Using Pega is cost-effective, yet the licensing costs are a bit high.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are high, and the cost varies between clients. Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Which other solutions did I evaluate?
I have worked with Flowable , an open source BPMN tool.
What other advice do I have?
I would recommend Pega to organizations with good financial resources. For middle-layer industries, it may not be the best choice due to revenue considerations.
I'd rate the solution ten out of ten.