The primary use case includes working with Pega Platform, but the organization is planning to switch to another solution soon.

While there may be stability issues, they are minimal.

The technical support is very low, rated at a one or two out of ten. There is a lack of support and community presence in the country, leading to challenges in finding developers.

There have been some stability issues, however, they are not significant.

The technical support from Pega is very low, rating a one or two out of ten.

Negative

The pricing is expensive, and this is an issue.

The organization is in the process of selecting a new solution.

I'd rate the solution seven out of ten.

In the Middle East, ministries such as the Ministry of Justice, Ministry of Labor, Ministry of Finance, Ministry of Education, and Ministry of Municipalities, are using Pega Platform as a front-end application for their citizens.

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities. It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform.

In the Middle East and Africa region, Pega was not very strong from the user experience standpoint. To address this, Pega introduced Constellation, which allows a user to build a more engaging visual experience.

I have been working with Pega Platform for over a decade now.

From the platform standpoint, I haven't contacted Pega for support unless it is a product issue or a new feature issue. I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Positive

Top banks in the world, such as the government's HMRC in the UK, see the return on investment with Pega Platform as they use it at an enterprise level.

I work with Camunda for pro-code projects and OutSystems for other requirements. Camunda is a good BPM engine, but it does not provide comprehensive features like Pega. For simple case management, alternatives like APN and Camunda were mentioned.

If you're looking for a solution at the enterprise level with comprehensive features, then Pega is suitable. However, if you only need a simple HR system or a small case management application, other tools might be more cost-effective. Pega Platform is comparable to SAP in terms of its dominance in digital process automation and business process management.

I'd rate the solution eight out of ten.

The main use case is case management and process automation.

Pega BPM automates manual evaluations, converting what was eight hours of work into four or six hours of work. It has significantly saved time.

Pega BPM has features for process and operation efficiency, business security texture, various report definitions like bar chart and pie chart, and management capabilities such as dashboards.

I have limited knowledge to suggest improvements, but I believe robotics could improve, as my learning curve in robotics has been challenging.

I have used the solution for one year.

There have been some issues, however, they were not significant.

Pega has good scalability.

Pega's technical support team is very helpful and I would rate them ten out of ten.

Positive

I have worked with another BPMN tool, which is open source and requires writing Java code.

Installation is a bit tough and requires careful attention, however, with the guidance provided by Pega, it is manageable.

Using Pega is cost-effective, yet the licensing costs are a bit high.

The licensing costs are high, and the cost varies between clients. Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

I have worked with Flowable, an open source BPMN tool.

I would recommend Pega to organizations with good financial resources. For middle-layer industries, it may not be the best choice due to revenue considerations.

I'd rate the solution ten out of ten.

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation.

The Pega Platform helps in integrating a lot of manual data and performing tasks that are not feasible manually, such as logging into management systems to get data. We have automated the system, which supports the handling of large volumes of work items efficiently.

The automation capabilities, including robotic automation and desktop automation, are very valuable. 

The flexibility of the Pega Platform in allowing use of different UI architectures, such as React and Angular, is also appreciated. Additionally, the availability of industry-specific frameworks that can be customized is beneficial.

There is room for improvement in the user interface area. Pega has addressed this with the Constellation architecture, allowing flexibility in UI customization. 

Pega should continue enhancing their AI capabilities to potentially eliminate the need for integration with external AI tools.

I have been working with the Pega Platform for almost 20 years.

The scalability is dependent on the complexity of the projects and the requirements for cloud or on-premises solutions.

I am satisfied with Pega's customer service and support. I would rate them eight out of ten.

Positive

I have not utilized other similar platforms extensively. I am aware of Appian. That said, I believe it may not handle large or complex projects as efficiently as the Pega Platform.

The initial setup depends on the specific requirements of the project, including the decision to stay on-premises or move to the cloud.

It is challenging to quantify precisely. That said, the automation tools have improved efficiency by reducing the time and effort required for manual tasks.

Previously, the cost was not optimal due to the lack of cloud solutions. Now, with data on the cloud, it is more cost-effective.

Aware of Appian, but I do not have detailed experience with it. Other tools include KISSFLOW, however, they lack some of the flexibility and frameworks that Pega offers.

The flexibility and comprehensive frameworks available with Pega make it a preferred choice for me.

I'd rate the solution eight out of ten.

I work in the automobile industry, and I generally use Pega for automating regulations and warranty applications.

Currently, we are in a project where the return on investment is less than six months, which is quite noticeable. Time savings are about three hundred percent when building an application in Pega compared to building in Java.

It's an end-to-end solution and a digital transformation tool. It has a range of modern technologies and proven designs built into it, making it a one-stop solution for many industries, including banking, insurance, automobile, and government. It includes AI, has decision-making capability, and is a rich case management tool.

The UI layer is a concern since it is native to them and embedded into the code. I cannot have my own UI layer at the moment. Also, finding a person with the right knowledge for Pega, since it has fewer resources available, is a challenge.

I have been using it for 18 years now.

When you say stable, it all depends on how you have approached the application or the design. If you choose it and design it correctly, it is 100% sustainable.

There is no need to be concerned about scalability. It is scalable across regions and divisions.

The support is okay. I would rate it as six or seven. They have a process-driven approach that can delay problem-solving.

Neutral

I have used WorkFusion and Kofax in one of the solutions. However, Pega clearly outperforms them in all aspects.

As a cloud-based solution, it's a click away. If you are talking about on-premises, it hardly takes an hour, and one person is enough for installation.

Currently, we are working on a project where our return on investment is less than six months.

Pega is at the higher side of medium pricing, but with the cloud, it should be manageable.

I have used WorkFusion and Kofax before. However, Pega clearly outperforms them.

I'd rate the solution nine out of ten.

The primary use case for this solution is business process management within a local bank. The environment involves handling various banking operations and customer interactions, where the solution aids in streamlining and automating processes.

The platform has significantly improved organizational efficiency by automating complex processes and enhancing operational flexibility. It has facilitated smoother workflow management and integration with existing systems, improving overall productivity.

The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture. It allows for easy updates and incorporation of new features, ensuring the solution remains relevant and effective in meeting changing business needs.

The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making.

I have been using Pega BPM for approximately three years.

The solution generally maintains good stability. It is designed with dual balances to ensure continuous operation even if one server fails.

The platform is highly scalable, accommodating the growth of organizations and adapting to increased demands effectively.

We previously used a different business process management tool but switched to Pega BPM due to its superior flexibility and adaptability to our specific needs.

The initial setup was straightforward and self-explanatory, taking approximately one day to complete.

The implementation was conducted in-house, and no vendor team was involved. Our internal team handled the process efficiently.

The return on investment is substantial, ranging from 3o% to 80%, with visible improvements and benefits typically realized within a short period.

The product pricing is considered reasonable compared to other solutions in the market.

We evaluated several options, including IBM BPM and Oracle BPM. 

Overall, the solution is highly effective for business process management. However, to fully leverage its capabilities, you must stay updated with the latest features and improvements.

I rate it an eight out of ten. 

I use Pega BPM as part of our consulting assignments and implementation initiatives.

I work for a consulting company that is an implementation partner for Pega.

We use Pega BPM for customer service and decision systems.

The best instrument for improving business processes in Pega BPM is the way it captures requirements. This part of the initial business analysis, coming up with the workflow, prototyping, and overall design in the initial phase of the project is the most important aspect. It is a game changer that adds value and reduces project initiation time.

AI Capabilities

Pega BPM has been integrating a lot of AI capabilities, and we are evaluating some of them. One example is robotic automation, which can analyze code changes and identify potential impacts in other areas, helping developers avoid missing anything.

The most valuable features for me are case management, robotic automation, and the BPM workflow.

Case Management Capabilities:

Pega BPM significantly improves the overall cycle time. Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast. The entire process, from capturing customer needs to achieving the final result, is streamlined and efficient.  

The platform's strengths lie in prototyping, designing, low-code development, and iterative demoing to customers, all of which significantly enhance the software development life cycle.

Agile Development and Ease of Use:

Pega BPM is a very agile tool that enables very fast development with its low-code environment and numerous ready-made gadgets. So, prototyping is very easy.

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities.

In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! 

So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

I have quite extensive experience with it. I use the latest version.

Pega BPM is highly scalable. I have seen it successfully handle 10,000 to 20,000 users. 

Tip: Proper capacity planning is essential to scale up effectively. If you plan to increase from 1000 to 10,000 users, you'll need to ensure your server capacity can accommodate the growth.

Number of Users

In our practice, we typically have between 2,500 to 5,000 users utilizing Pega BPM.

Plans for Increased Usage

As our clients' businesses grow, the number of Pega BPM users also increases. For example, we work with an insurance client who currently has 2,500 users. As they expand their customer support and quote support teams, we increase the number of users accordingly.

I haven't dealt with Pega's technical support in the last six months, but before that, I would give them a seven out of ten. Resolving critical problems sometimes took time, and some issues were pushed to the next upgrade, leading to a lag between reporting a problem and receiving a solution. However, they generally take care of critical issues quickly by providing patches.

The initial setup of Pega BPM can be complex, especially for on-premises deployments. Because it can be pretty cumbersome,  as it involves configuring hardware, capacity planning, and network planning. However, if the user uses the cloud for development and testing, it can simplify the process.

Deployment Model:

While our deployments are primarily on-premises, using the cloud for development and testing can reduce some of the complexities associated with on-premises setups.

Deployment Timeline:

One of the advantages of Pega BPM is its relatively fast deployment time. A worthwhile project can typically be deployed in approximately 90 days, or roughly three months. That's the beauty of Pega.

Deployment Strategy and Steps:

A specific strategy and steps are essential for a successful Pega BPM deployment due to its complexity. Factors like:

• How many users are going to be there?
• How many locations are the users located at?
• Then, designing the required capacity for servers (including memory, hard disk, and network cards) needs careful consideration and planning. 

Capacity planning, in particular, is a significant undertaking in the deployment process.

Maintenance:

Maintenance is a complex process. It requires constant communication with Pega, and if something isn't working, you need to collaborate with their hardware and customer support teams. It's crucial to have skilled Pega System Admins who can work effectively with Pega support.

Integration with Existing Systems

Pega BPM has very good APIs. We can tap into those APIs that allow for seamless integration with other databases, data warehouses, and systems. The integration process is fairly streamlined.

But thorough testing is essential to ensure data accuracy and prevent any issues like data leakage. Careful API integration point design is crucial to avoid running into problems. If done well, the integrations will work smoothly.

As integrators, we handle the deployment process. However, the customer needs to have either a consultant from our side or an internal Pega System Admin who can manage the system post-deployment.

Pega is making improvements to their version upgrades, which should reduce the cost and effort involved in the process. This, in turn, should further improve the ROI for customers.

Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI). 

However, the cost of upgrading from one version to another has been a significant pain point for some of our old customers. Pega has made improvements to its version upgrades from version eight onwards, but maintenance can still be expensive.

I would definitely recommend Pega BPM. It is a great product overall, and I really like its capabilities.

Overall Rating

I would rate Pega BPM an eight out of ten. It has some areas for improvement, but overall it is a great product.

We had an audit team for order management, primarily focused on mobile communications. This encompassed tasks such as SIM card dispatch and user configurations.

The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient.

The pricing could be flexible and have multiple options. It is mainly suitable for large enterprises. They could have subscription plans to cater SMEs.

I have been using Pega BPM for four to five years.

I rate the solution’s stability a seven out of ten.

The product might not have been developed, possibly due to the absence of a dedicated product owner overseeing its development. Those who did the coding might not have performed up to standard. Improvements could be made in that area, as the code quality was lacking, affecting the scalability of the product.

300-400 users are using this solution. I rate the solution’s scalability as a five point five because we have lot of performance issues.

The setup process is fairly complex, and we always need an integrator for implementing it. It requires expertise in the platform. It's essential to have someone with Pega expertise rather than relying solely on regular users.

Pega is expensive than Versace. I rate the solution’s pricing a six on ten.

When it comes to Pega, I haven't come across any particularly outstanding out-of-the-box functionalities. However, I appreciate their local, no-code approach, which makes it easy for users to quickly grasp how to create work solutions. Although case management is included, it doesn't seem as flashy compared to other VPNs.

Pega was coming with lot of out of the box integration options with APIs and others but, we did not drive the AI part.

Based on the specific use case, I would recommend it to companies prioritizing user functionality over scalability in their portfolio. However, it's crucial to collaborate with a skilled integrator to ensure smooth implementation.

Overall, I rate the solution a seven out of ten.