Overview
Seiloc's Security Implementation Services provide a robust framework for addressing modern security challenges. With a disappearing network perimeter and expanding cloud infrastructure, managing access to organizational assets has become crucial. Our services include a thorough assessment and implementation process, leveraging both waterfall and agile methodologies to deliver phased IAM capabilities. We specialize in Okta, Auth0 and AppViewX ensuring secure and efficient operations tailored to your organization's needs.
Highlights
- Expert teams providing implementation, development and support for Okta, Auth0 and AppViewX.
Details
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Pricing
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Support
Vendor support
Customers can expect in-depth support throughout the project lifecycle, including stakeholder communication, user adoption strategies, operational team training, and ongoing guidance and feedback to align security capabilities with organizational goals.
Customer Support Information.
We are committed to providing timely and reliable support for all customers using our professional services on AWS Marketplace. Customers can expect the following support structure:
Support Availability
Our support team is available Monday through Friday, 8:00 AM – 16:00 PM CET, excluding national holidays.
Support Channels
Customers can contact our support team via the following methods: • Email: aws.support@seiloc.com • Phone: +48 22 188 1239 • Contact Form: https://pcs.seiloc.comÂ
Support Scope
Our support covers the following areas: • Assistance with onboarding and service usage • Troubleshooting and resolution of technical issues • Help with configuration and best practices • Guidance on account and billing-related queries • Refund inquiries (subject to AWS refund policy and eligibility)
Response Time Commitment • Standard Support: We aim to respond to all queries within 1 business day. • Urgent Issues (Service Down): Target response time is within 4 business hours.
Software associated with this service

