Ivanti Neurons Zero Trust Access - BYOL-2 NIC-M5

What do you like best about the product?

What I liked most about the AI Ivanti Neurons tool is how it automates the entire endpoint maintenance and self-repair process, making those tasks feel much more hands-off. I also found the self-discovery feature very interesting and a real highlight of the overall experience.

What do you dislike about the product?

Honestly, there’s nothing I liked least. This tool feels interconnected with everything and really cuts down my day-to-day workload, which makes tasks much easier overall.

What problems is the product solving and how is that benefiting you?

It greatly simplifies endpoint maintenance, self-repair, updates, and ticketing by unifying all device information in a single tool. Overall, I find it extremely helpful and a real time-saver for managing all endpoints.

What do you like best about the product?

I really value the comprehensive visibility it provides across our entire IT infrastructure. Having asset management and service management integrated into a single platform makes it much easier to track, manage, and secure our endpoints

What do you dislike about the product?

The apps performance is not the best, the support should be improve. It tooks a long time to resolve some issues abd I think that its needed to implement a tollback function.

What problems is the product solving and how is that benefiting you?

It solves the issue of limited visibility across our IT infrastructure and asset lifecycle. By integrating ITSM with asset management into a unified system, it eliminates data silos. The main benefit for me is having accurate, real-time data to make faster decisions, perform better risk analysis for changes, and reduce system downtime

What do you like best about the product?

Strong automation, flexibility, and centralized ITSM management. It improves operational efficiency, service visibility, and supports digital transformation initiatives effectively.

What do you dislike about the product?

Advanced customization can be complex and requires technical expertise. The UI and workflow configuration could be more intuitive and user-friendly. .

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM is helping solve inefficiencies in service management by automating workflows, centralizing processes, and improving visibility across IT operations. This has benefited us through faster response times, better user experience, increased operational efficiency, and improved decision-making for continuous service improvement.

What do you like best about the product?

What I like most about Ivanti Neurons for ITSM is how it simplifies and automates daily IT support tasks. The platform is very intuitive and helps reduce manual work through automation, which improves efficiency and response times. I also appreciate the flexibility of the workflows and how easy it is to customize processes based on business needs.

Another strong point is the user experience, both for IT teams and end users. The self-service portal and automation features make incident and request management much smoother. In addition, the reporting and visibility tools help track performance and identify areas for improvement. Overall, it is a reliable solution that helps organizations deliver faster and more organized IT services.

What do you dislike about the product?

One thing I dislike about Ivanti Neurons for ITSM is that some configurations and advanced customizations can become quite complex, especially for new users or smaller IT teams. Certain workflows and integrations require a good amount of technical knowledge, which can increase implementation time.

I also think the interface can occasionally feel overwhelming because of the number of available options and menus. In some cases, performance can slow down when handling larger environments or highly customized processes. Additionally, troubleshooting issues may require more detailed documentation or support resources than expected. Despite these points, the platform is still very powerful and flexible overall.

What problems is the product solving and how is that benefiting you?

Ivanti Neurons for ITSM is helping solve common IT service challenges such as slow ticket resolution, lack of process automation, and limited visibility across support operations. By centralizing incidents, requests, approvals, and asset management into a single platform, it makes daily IT operations much more organized and efficient.

For our team, this has improved response times and reduced the amount of repetitive manual work through automation and self-service capabilities. It also helps provide better tracking and reporting, which makes it easier to identify recurring issues and improve service quality over time. Overall, it benefits us by increasing productivity, improving user satisfaction, and helping the IT team focus on more strategic tasks instead of routine administrative work.

What do you like best about the product?

The absolute favorite feature for most engineering and support teams is the platform's robust automation engine. Combined with Ivanti Neurons for Healing, the system utilizes low-code/no-code bots that can autonomously detect and remediate endpoint issues (like a stalled printer spooler or an expired configuration) before an end-user even notices or opens a ticket. This effectively shifts resolutions from Level 1 support to a automated "Level 0."

What do you dislike about the product?

Complex Backend Administration & Steep Learning Curve
While the end-user self-service portal looks modern and clean, the backend administrative interface is a completely different story.
The "Legacy" Feel: Administrators frequently note that configuring advanced features feels like stepping back in time. The backend UI can be clunky, non-intuitive, and requires a massive amount of clicking through nested menus to accomplish simple tasks.
Specialized Expertise Required: You cannot easily "hand off" administration to a general IT staff member. It requires dedicated, highly trained administrators who understand Ivanti's specific logic, fields, and relationships.

What problems is the product solving and how is that benefiting you?

The Problem: "Firefighting" Siloed Infrastructure & Blind Spots
In many IT environments, the service desk, the asset management team, and the security operations team use entirely different tools. When an incident occurs, analysts have to waste time jumping between screens to map relationships, check configurations, or look up asset histories.
How it benefits you: Unified Visibility & Automated Context
Ivanti solves this by pulling IT Service Management (ITSM), Asset Management (ITAM), and endpoint discovery into a single pane of glass.
The Benefit: When a critical alert or incident ticket hits the desk, you aren't hunting for data. The platform automatically associates the ticket with the exact Configuration Item (CI) from the CMDB. You instantly see its dependencies, hardware lifecycle status, recent changes, and current vulnerability risks. This dramatically accelerates root-cause analysis and prevents planned changes from accidentally taking down dependent systems.