BMO’s Strategy for Customer Delight
Established in 1817, Canada’s Bank of Montreal is the 8th largest bank in North America by assets ($1.14tn), with 12 million customers across Canada, USA and select markets globally. A full-service bank with a proud heritage, BMO is also a digital transformation leader, utilising data, AI and machine learning to build highly personalised solutions for their consumer, business and capital market customers. BMO’s Victor Tung (U.S. CTOO and CIOO of Capital Markets) appeared on stage at re:Invent to talk about the partnership BMO has with AWS Training and Certification (and its re/Start and Skills Guild programs) and here, he speaks exclusively to the ExecLeaders community to dive deeper on how learning acts as a multiplier effect on the bank’s growth strategy.
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