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AWS Support Documentation

Support that evolves with your needs

Our three plans are designed to support your innovation.

How AWS Support helps you

AWS Support is designed to support your needs, including:

  • Solve technical issues
  • Get strategic guidance
  • Maximize availability
  • Optimize costs
  • Peak event support

Contextual AI troubleshooting

AWS Support is designed to provide troubleshooting through AI that understands your environment, and to enable you to engage with AWS experts when needed

Guidance and security

AWS Support is designed with strategic guidance for your business needs. Enterprise Support provides a designated Technical Account Manager who can deliver architectural guidance, Well-Architected Reviews, and security guidance aligned with your objectives.

Reliability

AWS Unified Operations is designed to provide resilience reviews, monitoring, and testing to help identify gaps. A designated team of AWS experts can help with assessments, AI-powered troubleshooting, and automated threat detection.

Launches, migrations, and traffic events

AWS Unified Operations is designed to provide monitoring and risk identification through AWS service experts that can help with implementation support, comprehensive planning guidance, and continuous operational coverage.

Additional Information

For additional information about service controls, security features and functionalities, including, as applicable, information about storing, retrieving, modifying, restricting, and deleting data, please see https://docs.aws.amazon.com/index.html. This additional information does not form part of the Documentation for purposes of the AWS Customer Agreement available at http://aws.amazon.com/agreement, or other agreement between you and AWS governing your use of AWS’s services.