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Amazon Connect

Agent Productivity and Empowerment

Empower agents with a generative AI-powered unified workspace to deliver great customer outcomes from day one

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Boost agent productivity and customer satisfaction

Empower your contact center agents to deliver great customer experiences from day one, with a comprehensive set of AI-powered capabilities within a unified workspace. Automatically determine a customer's issue, provide contextual customer information, recommend personalized and accurate next best actions for faster resolution, and summarize the conversation for agents within seconds after a contact ends. With Amazon Connect, agents have everything they need at their fingertips to provide personalized service to their customers.

Benefits

Use generative AI to provide your agents with the right insights and information to assist customers, while prioritizing and routing issues for efficient follow-up.
Provide agents with a unified workspace that is easy and less stressful for new agents to learn, while giving experienced agents everything they need to continuously improve the customer experience they provide.
With pay-as-you-go pricing, you can toggle features on or off with a click of a button to optimize your agent experience and only pay for what you use.

Amazon Connect Agent Workspace

Provide agents with a unified workspace to accept a call, chat, email, SMS, or task, and have all the right information and recommended next actions in one place.
Screenshot of a customer service dashboard featuring omnichannel contact control, customer information, voice authentication, step-by-step guides, case management, suggested responses, third-party applications integration, and task management panels. The unified interface streamlines case handling, agent workflows, and customer support in a contact center environment.

Customers stories