Tag: Natural Language Processing

Deloitte’s Resident Outreach solution (available in AWS Marketplace) enables state agencies to adapt their resident communications through the power of generative AI on AWS. In this post, we discuss how Deloitte empowers the four capabilities of Resident Outreach: Multi-Modal Completion of Applications & Renewals, Application Nudges, Correspondences, and Campaigns.

To support education leaders on their AI journey, we’ve developed a practical guide that maps real-world challenges to proven AI use cases. While not exhaustive, these examples serve as inspiration—highlighting what others have achieved and helping you explore how AI can address your institution’s priorities

Government agencies handle vast volumes of bureaucratic documents daily, ranging from tax forms to medical records. This document-heavy workflow, often reliant on manual processing, can result in delays, errors, and increased operational inefficiencies, causing frustration among both employees and stakeholders. This post explores how intelligent document processing (IDP) solutions from Amazon Web Services (AWS) can modernize bureaucratic workflows, improve efficiency, and enhance service delivery within government agencies.

The cloud is changing the way we do research—accelerating the pace of innovation, democratizing access to data, and allowing researchers and scientists to scale, work collaboratively, and make new discoveries from which we may all benefit. Researchers from around the world look to the AWS Cloud for customer-focused, pioneering, and secure solutions for their toughest challenges. Discover how customers in Latin America and Canada use AWS for research.

At The Guide Dogs for the Blind Association (Guide Dogs), we provide a variety of services and support to anyone affected by sight loss, their friends, and their family. Our mission is to give them access to information and support to make a positive impact on their well-being, self-confidence, self-esteem and ability to function with loss of sight. Voice assistants powered by AWS allow our organization to support our communities and enrich their quality of life.

Since 2003, the US federal government has made approximately $1.7 trillion in improper payments, with an estimated $206 billion made in FY 2020 alone. Improper payments are now anticipated to increase proportionally to new levels of federal spending. How can agencies fight improper payments at this scale? And what tools can agencies use to address fraud, erroneous data submission and other causes of this problem? Agencies can use AWS to solve the multi-sided issues of payment integrity.

The AWS Cloud Credit for Research Program launched a new opportunity for Amazon Scholars and Amazon Visiting Academics to apply for AWS Promotional Credit to accelerate innovation through cloud technology. Amazon Scholars are world-class academics and Amazon Visiting Academics are pre- to newly-tenured academics, selected to tackle real-world technical challenges as they continue to teach and conduct research at their universities. AWS Promotional Credit is offered through this initiative is to support the awardees’ impactful university research that’s distinct from their work at Amazon.

Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.

It’s time consuming for public sector organizations to sort through packed voicemail inboxes, figure out how to respond, return calls, and take detailed records on each call. So AWS developed a scalable call center solution that allows organizations to streamline the entire call process – from call intake, to generating actionable insights for response with artificial intelligence, to detailed recordkeeping and storage. This blog post guides you through how to create this task-generating cloud call center solution with Amazon Connect.

Nonprofits and cultural institutions need support to serve and deliver impact to our local and global communities. Amazon’s Raise-up Buildathon, presented by AWS, empowered developers, technology enthusiasts, and advocates to build cloud solutions that enhance digital capabilities to help with fundraising, content delivery, and mission delivery. The majority of the winning solutions are available to nonprofits and cultural institutions via open source. Learn more about what these solutions can do, from donor management to augmented reality, to improving how you reach out to constituents to expand your donation stream.