Tag: Medicaid

What if a Medicaid agency could make sure that their leadership and staff had access to a reliable, single source of truth for their data in one unified platform? The implementation of an operational data store (ODS) presents a viable solution. This post explains the architectural choices available with Amazon Web Services (AWS) to effectively create and maintain an ODS.

Generative artificial intelligence (AI) can transform the experience of state and local government constituents. With Amazon Lex, you can design and build sophisticated voice and text conversational interfaces, deploy omnichannel experiences with pre-built integrations to contact center solutions, and pay only for speech and text requests with no upfront costs or minimum fees. This post provides a technical walkthrough for building a generative AI chat-based solution.

The Centers for Medicare & Medicaid Services (CMS) recently enabled states to extend Medicaid coverage to eligible incarcerated individuals, with hopes of ensuring continuity of care upon release, reducing the risk of relapse, and encouraging better health management. To help states begin benefitting from this new CMS policy, Amazon Web Services (AWS) offers a suite of data storage, telehealth, analytics, and reentry services. In this post, we break down four specific areas where AWS services—and AWS Partners—can help.

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In this post, Amazon Web Services (AWS) experts share examples of innovation from New Mexico and North Carolina. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads.

When the COVID-19 pandemic hit, New Mexico’s Human Services Department (HSD) needed a new way to deliver contact center services safely and found it with Amazon Web Services (AWS). Using Amazon Connect, a cloud-based, artificial intelligence (AI)-powered contact center, HSD scaled to meet demand and enabled workers to answer people’s questions from their homes.

With state Medicaid agencies (SMAs) contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. SMAs can support staff members and make sure members get their communications needs met by using AWS and cloud technology to introduce automation into their outreach process. Learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

What if paper forms could be processed at the same speed as digital forms? What if their contents could be automatically entered in the same database as the digital forms? Medicaid agencies could analyze data in near real time and drive actionable insights on a single dashboard. By using artificial intelligence (AI) and machine learning (ML) services from AWS, Medicaid agencies can create this streamlined solution. In this walkthrough, learn how to extract, analyze, and interpret relevant information from paper-based Medicaid claims forms.

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. For nearly a year, AWS has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. In this blog post, explore how AWS can help with automating returned mail to support members in keeping their coverage.

Each year, US federal, state, and local government agencies spend a significant part of their budgets on various social and safety net programs. Tens of millions of residents apply for these benefits every year. In these applications, documents—in various sources, formats, and layouts—are the primary tools for application assessment. Artificial intelligence (AI) technology can accelerate and simplify the application review process, improving both the case worker and applicant experience. Learn how public sector agencies can leverage AI offerings from AWS, like Amazon Textract and Amazon Comprehend, to process multiple documents in benefit application use cases in an intelligent document processing (IDP) workflow.

Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. A major part of that will be re-verifying that all 91 million members still qualify to receive Medicaid benefits. For nearly a year, AWS has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Learn how AWS can help states across the country overcome these challenges across different scenarios.