Category: Higher education

Higher education leaders agree the coronavirus pandemic forced many institutions to adapt and innovate. Which strategies worked? Which tactics didn’t? What role did cloud technology play? The AWS education team recently convened a small group of university leaders for a roundtable discussion to learn about how higher education institutions innovated to support learning, teaching, health and administrative processes, campus culture, and physical infrastructure.

The College of Liberal Arts at University of Texas at Austin wanted to make it simple for students, faculty, and staff to contact support agents. This is how they built and scaled a contact center solution on AWS with Amazon Connect that reduced call wait time, cut costs, and more easily resolved technical issues — all while call volume more than quadrupled.

AWS and Howard University announced an initiative to upskill its students and build pathways to technical careers with cloud computing courses and training resources for educators. Learn more about how the collaboration will prepare students for the workforce with hands-on experiences, how Howard University is launching a master’s program with the support of AWS experts, and more.

This is a guest post by Maria Teleńczuk, research engineer at the Paris-Saclay Center for Data Science (CDS), and Alexandre Gramfort, senior research scientist at INRIA, the French National Institute for Research in Digital Science and Technology. Maria and Alexandre explain how they adapted their open source data challenge platform RAMP to train the models submitted by student challenge participants using Amazon Elastic Compute Cloud (Amazon EC2) Spot instances, and how they leveraged AWS to support three student challenges.

Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. With the CIC program, students and researchers, along with AWS teams, focus on solving real-life societal challenges facing the public sector. Learn more about some of the digital solutions on challenges the CIC team published over the last quarter such as working to prevent opioid overdose, discovering new coronaviruses, and using machine learning to monitor beehive health.

The maturing of artificial intelligence (AI) has brought ready-made services that organizations can use, not only to automate data entry work but also to apply intelligence into the business process. Using modern AI capabilities on AWS, organizations can transform approaches to document management. This allows public sector organizations to save time (enabling faster throughput especially during higher volume paperwork times), so they can help get constituents their services faster, and focus on the most valuable work of the high-touch or high-need cases. Document automation helps reduce human entry error and provide backup services in case of natural disaster.

The Urban Analytics Lab at the National University of Singapore (NUS) spearheads research in geospatial data analysis and 3D city modelling. The lab’s work underpins the development of smart cities and provides scientists, architects, urban planners, and real estate developers with data insights. These insights help parties make informed decisions about projects ranging from energy modelling to urban farming. To meet rising global demand for its data analytics and planning tools, Urban Analytics Lab turned to Amazon Web Services (AWS).

In 2020, education transformed like never before. Educational institutions needed to be able to provide students, teachers, and staff with immediate access to education and AWS helped customers and partners modernize their systems and applications and reach learners remotely, quickly, and at scale. In 2021, innovation continues in the world of teaching, learning, and research—as well as the use of technology to automate processes and drive better student outcomes.

Times Higher Education (THE) is a data-driven business that, with the help of AWS, is now realising the value of their data, which enables them to be better informed and make faster decisions for customers. THE provides a broad range of services to help set the agenda in higher education, and their insights help universities improve through performance analysis. THE worked with the AWS Data Lab to create a centralised repository of their data. Launching a data lake helped with providing a cost-effective platform and cataloguing data so they could understand their data and design new products to make use of it.

Research exploring how humans work with machines to solve problems in fields ranging from space to sustainability has established the potential to create far-reaching change in children’s education. The test-bed project is part of a wider program set up by Oxford University with support from AWS. Researchers have been as surprised by how quickly they have reached results as they are pleased with the outcomes. One of the test-beds, the Oxford X-Reality Hub Ed Tech project, set out to investigate how virtual reality (VR) could transform the classroom experience and close the gap between disadvantaged groups of pupils who statistically do less well than their peers.