Category: Messaging

Serving hundreds of thousands of residents in all 34 cities of the region, Orange County United Way provides a wide range of vital community services throughout Orange County, California. After working with Amazon Web Services (AWS) Partner SoftwareONE to migrate its crisis hotline to Amazon Connect in the AWS Cloud, United Way now boasts enhanced call routing, data collection, and supervisory tools. Read this post to learn more.

Government agencies handle vast volumes of bureaucratic documents daily, ranging from tax forms to medical records. This document-heavy workflow, often reliant on manual processing, can result in delays, errors, and increased operational inefficiencies, causing frustration among both employees and stakeholders. This post explores how intelligent document processing (IDP) solutions from Amazon Web Services (AWS) can modernize bureaucratic workflows, improve efficiency, and enhance service delivery within government agencies.

AWS App Studio is a low-code development platform for users to build, deploy, and manage applications without extensive coding knowledge. It is designed to streamline the application development process, making it more accessible to a wider range of users, including business users, IT professionals, and startups that don’t have large specialized IT teams. This post guides you through the process of creating a user-friendly create, read, update, and delete (CRUD) application to efficiently manage birth certificate applications using AWS App Studio.

In this post, we explore how AWS services, open source software, and bespoke source code can help address resource sharing enhancements requested by public sector customers using AWS Outposts. This solution aims to provide greater flexibility, control, and cost management for organizations leveraging Outposts in multi-account environments, specifically focusing on key AWS resources, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Elastic Block Store (Amazon EBS), and Amazon Simple Storage Service (Amazon S3) on Outposts.

In today’s fast-paced and competitive business landscape, companies are constantly seeking ways to enhance efficiency, streamline operations, and provide top-notch customer service. Artificial intelligence (AI) has emerged as a powerful tool to help companies achieve these goals while revolutionizing the way they interact with customers. In this post, you can read about the transformative potential of email-based virtual assistants—a standout among AI applications—powered by Amazon Web Services (AWS).

For decades, Dallas College has been a beacon of affordable higher education in the Dallas-Fort Worth metroplex. Founded in 1965, this community college has welcomed more than 3 million students through its doors, empowering them to forge new careers, obtain vital training, and give back to their community. However, as enrollment swelled over the years, […]

Benefit programs like unemployment insurance are complicated and time-sensitive with weekly eligibility requirements. As a result, contact centers routinely experience high call volume that increases exponentially during economic downturns. Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. More than ever, agencies can benefit from AI and automation to reduce call volume, improve self-service, and empower staff productivity—not just to maintain service levels during low unemployment, but to scale and rise to the occasion of unexpected surges in demand.

Amazon Web Services (AWS) offers a variety of options for building chat-based assistants with generative artificial intelligence (AI) capabilities. The goal of this post is to present in simple words some of these options and what to keep in mind to decide which to use and how to get started.

Public sector organizations worldwide face a common challenge: processing an ever-growing volume of document-heavy applications across various services. From naturalization procedures to asylum applications and university admissions, many crucial processes still rely on manual or partially manual methods, leading to significant backlogs, extended processing times, and increased costs. This post explores how Amazon Bedrock can be used to address these challenges, focusing on streamlining naturalization applications.

This post shows how Amazon Web Services (AWS) Ground Station customers can start using the Contacts dashboard for AWS Ground Station solution to fulfill their AWS Ground Station reporting and tracking needs. This solution automatically maps AWS Ground Station contacts to their associated costs and provides a feature-rich dashboard reporting capability.