AWS Public Sector Blog
Category: Amazon Connect
Optimizing your call center to improve citizen services with the cloud
Public sector organizations are experiencing a high volume of requests for information ranging from health to finances to municipal services. At a time when in-person interaction is limited, citizens can call into contact centers to get the insights they need to make real-time decisions about their health and safety. Many organizations are turning to the cloud to quickly scale and deploy a contact center. But, understanding your cloud contact center at granular level can help better serve your constituents.
Using the cloud to help labor, workforce, and human services agencies cope with increased demand for services
State government labor and workforce development agencies are wrestling with an unprecedented surge in demand for services. In one week, 6.6 million Americans filed for initial unemployment insurance (UI) claims, nearly double the previous week. Many states are straining to meet this increase for demand in services. The cloud can help labor and agencies quickly scale and shift to meet constituent needs.
AWS expands access to tools that support remote learning and teaching as part of COVID-19 response
As part of our response to COVID-19, AWS is providing tools to support remote learning and teaching. This includes providing customers in the most affected regions with technical support, offerings, and AWS Promotional Credit, which help cover costs while enabling organizations to quickly stand up and scale their infrastructure and tools to meet demand, to help our educational technology providers and educators around the world quickly deploy or extend learning into the home.