AWS Public Sector Blog
Category: Messaging
Six key considerations for procuring cloud-based contact center solutions in the public sector
The shift to cloud-based Contact Center as a Service (CCaaS) solutions offers significant opportunities for public sector organizations to transform their operations, reduce costs, and improve citizen services. Amazon Web Services (AWS) provides innovative cloud technologies like Amazon Connect that can help organizations achieve these goals. However, traditional procurement approaches may not be well-suited for acquiring these modern cloud technologies. To help organizations navigate this transition, we’ve identified six key considerations when procuring a CCaaS solution like Amazon Connect.
Enhancing public safety operations with Amazon Bedrock
In this post, we discuss a noise complaint solution that uses an Amazon Bedrock Agent to serve as an intelligent interface between citizens and the computer-aided dispatch (CAD) system.
Efficient large-scale serverless data processing for slow downstream systems
This post demonstrates how to build serverless workflows on AWS that process such data using AWS Step Functions and integrate with downstream systems that have concurrency limitations.
Transforming Medicaid: Crafting a robust data strategy with AWS for operational efficiency
What if a Medicaid agency could make sure that their leadership and staff had access to a reliable, single source of truth for their data in one unified platform? The implementation of an operational data store (ODS) presents a viable solution. This post explains the architectural choices available with Amazon Web Services (AWS) to effectively create and maintain an ODS.
Breaking barriers: How AWS is revolutionizing the accessibility of federal agency communications for people with visual disabilities
In this post, we discuss a solution that uses AWS services to improve government communication accessibility and meet federal accessibility requirements. The serverless architecture automates document-to-speech conversion and delivers information to citizens with visual disabilities.
Transforming Resident Outreach using next-generation AI capabilities
Deloitte’s Resident Outreach solution (available in AWS Marketplace) enables state agencies to adapt their resident communications through the power of generative AI on AWS. In this post, we discuss how Deloitte empowers the four capabilities of Resident Outreach: Multi-Modal Completion of Applications & Renewals, Application Nudges, Correspondences, and Campaigns.
Leverage generative AI for biocuration using Amazon Bedrock and Amazon Nova foundation models
Personalized therapy for diseases such as cancer utilizes an individual’s unique genomic profile to guide treatment decisions. However, the effect and clinical significance of most genetic variants are uncertain. Accurate classification of the clinical significance of novel genetic variants requires extensive curation of peer-reviewed biomedical literature. In recent years, generative AI has demonstrated promising results in information extraction and text summarization. In this post, we explore how various AWS-native solutions can be used to create a secure, retrieval-augmented, and cost-effective biomedical chatbot designed to facilitate biocuration.
Securely running AI algorithms for 100,000 users on private data
This post explores the architectural design and security concepts employed by Radboud University Medical Center Nijmegen (Radboudumc) to build a secure artificial intelligence (AI) runtime environment on Amazon Web Services (AWS). Business leaders dealing with sensitive or regulated data will find this post invaluable because it demonstrates a proven approach to using the power of AI while maintaining strict data privacy and security standards.
Anthology launches omnichannel student services transformation with Amazon Connect
Learn how Anthology is working with Amazon Web Services (AWS) to develop a comprehensive omnichannel contact center strategy powered by generative artificial intelligence (AI) to transform the future of student support.
Reduce IT costs by implementing automatic shutdown for Amazon EC2 instances
To remain viable and continue to fulfill their mission, educational institutions are constantly seeking ways to optimize their IT costs while maintaining high-quality services. One often overlooked area for potential savings is the management of cloud resources, particularly Amazon Elastic Compute Cloud (Amazon EC2) instances. Many universities and colleges find themselves facing unexpected costs when EC2 instances are left running during off-peak hours or periods of inactivity. In this post, we explore how higher education customers can implement automatic shutdown mechanisms for EC2 instances, significantly reducing cloud expenses.