Category: Messaging

The Coupon Bureau (TCB) is modernizing how coupons work in the US with the first universal digital coupon standard: AI (8112). To make this possible, TCB needed to build a system that could support billions of coupon transactions in real time, integrate seamlessly with hundreds of providers and retailers, and deliver mission-critical reliability. By using AWS services, TCB designed a cloud-based architecture that processes high-volume events, delivers real-time webhook notifications, provides data recovery during outages, and scales seamlessly as adoption grows.

The City of Atlanta worked with AWS and AWS Partners to modernize its contact center using Amazon Connect. By moving away from a patchwork on-premises system and toward a unified, cloud-based platform, the city improved its service delivery, increased scalability, and built a more resilient foundation. Read this post to learn more.

Government agencies struggle to modernize citizen experiences while optimizing resources, reducing costs, and enhancing security. Siloed systems, untenable volumes, reduced staff, and manual workflows create an urgent need to modernize the citizen experience and drive efficiencies by using generative AI, agentic AI, automation, and analytics—while paying only for what you use. Amazon Connect—the AWS AI-powered, comprehensive contact center as a service (CCaaS) application—transforms government contact centers of all sizes into modern, efficient, and secure service delivery hubs providing enhanced experiences. Read this post to learn more.

The shift to cloud-based Contact Center as a Service (CCaaS) solutions offers significant opportunities for public sector organizations to transform their operations, reduce costs, and improve citizen services. Amazon Web Services (AWS) provides innovative cloud technologies like Amazon Connect that can help organizations achieve these goals. However, traditional procurement approaches may not be well-suited for acquiring these modern cloud technologies. To help organizations navigate this transition, we’ve identified six key considerations when procuring a CCaaS solution like Amazon Connect.

In this post, we discuss a noise complaint solution that uses an Amazon Bedrock Agent to serve as an intelligent interface between citizens and the computer-aided dispatch (CAD) system.

This post demonstrates how to build serverless workflows on AWS that process such data using AWS Step Functions and integrate with downstream systems that have concurrency limitations.

What if a Medicaid agency could make sure that their leadership and staff had access to a reliable, single source of truth for their data in one unified platform? The implementation of an operational data store (ODS) presents a viable solution. This post explains the architectural choices available with Amazon Web Services (AWS) to effectively create and maintain an ODS.

In this post, we discuss a solution that uses AWS services to improve government communication accessibility and meet federal accessibility requirements. The serverless architecture automates document-to-speech conversion and delivers information to citizens with visual disabilities.

Deloitte’s Resident Outreach solution (available in AWS Marketplace) enables state agencies to adapt their resident communications through the power of generative AI on AWS. In this post, we discuss how Deloitte empowers the four capabilities of Resident Outreach: Multi-Modal Completion of Applications & Renewals, Application Nudges, Correspondences, and Campaigns.

Personalized therapy for diseases such as cancer utilizes an individual’s unique genomic profile to guide treatment decisions. However, the effect and clinical significance of most genetic variants are uncertain. Accurate classification of the clinical significance of novel genetic variants requires extensive curation of peer-reviewed biomedical literature. In recent years, generative AI has demonstrated promising results in information extraction and text summarization. In this post, we explore how various AWS-native solutions can be used to create a secure, retrieval-augmented, and cost-effective biomedical chatbot designed to facilitate biocuration.