Category: Amazon Kendra

Customer service conversations typically revolve around one or more topics and contain related questions. Answering these questions seamlessly is essential for a good conversational experience. For example, as part of a car rental reservation, you have queries such as, “What’s the charge for an additional driver?” or, “Do you have car seats for kids?” Starting […]

We often have questions when making a choice about a product or service. When was the last time you found yourself at the IT help desk at work? You probably had questions like “What time does the IT Help Desk open?” or “Can I get a temporary machine while you repair my laptop?”  Quick and […]