Category: Amazon Connect

Introduction Creating a comprehensive, 360-degree view of your customer in today’s competitive business landscape improves end-customer experience, operational strategy, and marketing efficiency. Customer behavior is moving from in-person transactions in brick-and-mortar locations to online, personalized interactions fueled by data. Companies are capable of learning more about their customers if they can sort through the noise. […]

Opportunities for telecoms with small language models (SLMs) explored how telecom operators can use SLMs deployed on Customer Premises Equipment (CPE) and Internet of Things (IoT) devices to enable autonomous environments and handle routine information requests. Subsequently, in Distributed inference with collaborative AI agents for telco-powered smart-X, we further explored the spectrum of distributed computing locations […]

Imagine a world where mental healthcare doesn’t mean endless waitlists for patients or documentation burnout for therapists. That world isn’t just possible—it’s already here. Technology is reshaping the mental healthcare landscape. AI-powered assistants now help to relieve clinicians of paperwork burdens, surface breakthrough insights, and improve efficiency. Meanwhile, digital platforms are connecting individuals with care […]

We are thrilled to be joining the National Retail Federation (NRF) Big Show: Asia Pacific for its second year from June 3-5, 2025 in Singapore. This year’s theme, ‘Retail Unlimited,’ explores how technology can transform industries and elevate shopping experiences at every touchpoint. Together with Amazon Web Services (AWS), Amazon teams, and AWS Industry Partners, […]

Healthcare organizations and public health agencies handle vast amounts of patient data. Accurately managing and linking sensitive patient information across multiple, potentially disconnected, sources are crucial for care coordination, research, and public health efforts. Building a unified and accurate unified patient index enables healthcare providers to access comprehensive patient histories, researchers to assemble robust datasets, […]

AWS re:Invent 2024 unveiled game-changing innovations powering the automotive future – autonomous driving breakthroughs, connected vehicle insights, generative AI assistants, sustainable supply chains, and legacy system modernization.

The retail and consumer goods landscape is shifting seismically, with digital transformation at its core. Retailers and consumer brands are at various stages of this digital journey, each seeking tailored solutions to propel their businesses forward. To kick-start digital transformation, organizations need data-based insights that help them deliver on business outcomes. Accessing and acting on […]

In today’s health and beauty industry, success is more than skin deep. Brands have to stand for something bigger to win over the hearts and minds of consumers. Generation Z (Gen Z), a demographic with growing importance and influence, is moving away from fast beauty brands known for mass production. Instead, this generation seeks out […]

SequenceShift recently became the forty-seventh  Amazon Web Services (AWS) for Travel and Hospitality Competency Partner. I had the opportunity to interview Dmitri Muntean, Managing Director at SequenceShift, and Brad Fischer, Director of Partnerships at SequenceShift, to learn more about the company and their collaboration with AWS. 1. Congratulations on achieving Travel and Hospitality Competency Partner […]

Remote vehicle diagnostics is the ability to remotely detect and diagnose vehicle malfunctions. Connected mobility and improvements in On-Board Diagnostics (OBD) have made it possible to remotely diagnose vehicle malfunctions. Prior to connected vehicles the repair process was reactive. Service centers had little insight into vehicle malfunctions until they were brought in and inspected. Service […]