Category: Amazon Connect

In an era of increasing digital transformation, electric utility providers are facing unprecedented challenges in meeting customer expectations for quick, efficient, and accessible service. Utility contact centers in particular face unique challenges in delivering effective customer service. Traditional Interactive Voice Response (IVR) systems can effectively handle direct, well-defined requests through touch-tone or basic voice commands, […]

The UK motor finance industry faces Complex challenges following the Financial Conduct Authority’s (FCA) review of Discretionary Commission Arrangements (DCA). Financial institutions must now analyze historical lending data, calculate accurate redress amounts, and manage customer communications effectively, all while working with fragmented data sets and tight regulatory deadlines. In this post, we’ll explore how AWS […]

Revenue assurance (RA) is critical in the telecom industry, traditionally monitoring financial transactions such as CDR validation, billing verification, and settlement reconciliation to make sure of accurate revenue streams. Despite these practices, telecom operators face significant operational inefficiencies, with traditional RA processes limited to sampling small portions of transactions and achieving partial recovery rates due […]

Introduction Creating a comprehensive, 360-degree view of your customer in today’s competitive business landscape improves end-customer experience, operational strategy, and marketing efficiency. Customer behavior is moving from in-person transactions in brick-and-mortar locations to online, personalized interactions fueled by data. Companies are capable of learning more about their customers if they can sort through the noise. […]

Opportunities for telecoms with small language models (SLMs) explored how telecom operators can use SLMs deployed on Customer Premises Equipment (CPE) and Internet of Things (IoT) devices to enable autonomous environments and handle routine information requests. Subsequently, in Distributed inference with collaborative AI agents for telco-powered smart-X, we further explored the spectrum of distributed computing locations […]

Imagine a world where mental healthcare doesn’t mean endless waitlists for patients or documentation burnout for therapists. That world isn’t just possible—it’s already here. Technology is reshaping the mental healthcare landscape. AI-powered assistants now help to relieve clinicians of paperwork burdens, surface breakthrough insights, and improve efficiency. Meanwhile, digital platforms are connecting individuals with care […]

We are thrilled to be joining the National Retail Federation (NRF) Big Show: Asia Pacific for its second year from June 3-5, 2025 in Singapore. This year’s theme, ‘Retail Unlimited,’ explores how technology can transform industries and elevate shopping experiences at every touchpoint. Together with Amazon Web Services (AWS), Amazon teams, and AWS Industry Partners, […]

Healthcare organizations and public health agencies handle vast amounts of patient data. Accurately managing and linking sensitive patient information across multiple, potentially disconnected, sources are crucial for care coordination, research, and public health efforts. Building a unified and accurate unified patient index enables healthcare providers to access comprehensive patient histories, researchers to assemble robust datasets, […]

AWS re:Invent 2024 unveiled game-changing innovations powering the automotive future – autonomous driving breakthroughs, connected vehicle insights, generative AI assistants, sustainable supply chains, and legacy system modernization.

The retail and consumer goods landscape is shifting seismically, with digital transformation at its core. Retailers and consumer brands are at various stages of this digital journey, each seeking tailored solutions to propel their businesses forward. To kick-start digital transformation, organizations need data-based insights that help them deliver on business outcomes. Accessing and acting on […]