AWS for Industries

Category: Messaging

Part 5 BBVA's unified console Key to successful global platform deployment

Part 5: BBVA’s unified console: Key to successful global platform deployment

This is the fifth post of a six-part series detailing how BBVA migrated their Analytics, Data, AI (ADA) platform to AWS. In this post, we share how BBVA leveraged AWS services to build all the necessary operations capabilities to support a global data platform. We will also show how BBVA manages to combine building the […]

Part 6 Effective sunset of the legacy data platform in BBVA the migration methodology

Part 6: Effective sunset of the legacy data platform in BBVA: the migration methodology

This is the sixth and final post of a six-part series detailing how BBVA migrated its Analytics, Data, AI (ADA) platform to AWS. We’re sharing how BBVA successfully orchestrated the sunset of their legacy data platform while ensuring a smooth transition of approximately 500TB of data and over 250 analytical environments to AWS. Read the […]

Building autonomous water utility operations with agentic AI on AWS

Building autonomous water utility operations with agentic AI on AWS

Water utilities worldwide are facing challenges in managing infrastructure, reducing water waste, and making sure of reliable service delivery. The traditional approaches of manual monitoring and reactive maintenance are no longer sufficient due to increasing water demand, need for uninterrupted service, regulatory requirements, and customer satisfaction. In this post, we explore how Amazon Web Services (AWS) AI […]

Energy Virtual Assistant: transforming utility customer service with AWS Generative AI

In an era of increasing digital transformation, electric utility providers are facing unprecedented challenges in meeting customer expectations for quick, efficient, and accessible service. Utility contact centers in particular face unique challenges in delivering effective customer service. Traditional Interactive Voice Response (IVR) systems can effectively handle direct, well-defined requests through touch-tone or basic voice commands, […]

Solution for Responding to DCA Complaints for Motor Finance Using AWS Services

Solution for Responding to DCA Complaints for Motor Finance Using AWS Services

The UK motor finance industry faces Complex challenges following the Financial Conduct Authority’s (FCA) review of Discretionary Commission Arrangements (DCA). Financial institutions must now analyze historical lending data, calculate accurate redress amounts, and manage customer communications effectively, all while working with fragmented data sets and tight regulatory deadlines. In this post, we’ll explore how AWS […]

Revolutionizing telecom revenue assurance

Revolutionizing telecom revenue assurance: the AWS AI-driven framework for next-generation solutions

Revenue assurance (RA) is critical in the telecom industry, traditionally monitoring financial transactions such as CDR validation, billing verification, and settlement reconciliation to make sure of accurate revenue streams. Despite these practices, telecom operators face significant operational inefficiencies, with traditional RA processes limited to sampling small portions of transactions and achieving partial recovery rates due […]

How to create a unified view of your consumer

Introduction Creating a comprehensive, 360-degree view of your customer in today’s competitive business landscape improves end-customer experience, operational strategy, and marketing efficiency. Customer behavior is moving from in-person transactions in brick-and-mortar locations to online, personalized interactions fueled by data. Companies are capable of learning more about their customers if they can sort through the noise. […]

Modernizing Telecom Mainframes: How AWS and Astadia Are Powering the Digital Network of the Future

Modernizing Telecom Mainframes: How AWS and Astadia Are Powering the Digital Network of the Future

Building on our previous exploration of AWS Mainframe Modernization for the telecommunications industry, we now turn our focus to a powerful partnership that’s revolutionizing the modernization journey for telcos. In this blog post, we delve into how AWS and Astadia, an Amdocs Company, are joining forces to provide a comprehensive, automated solution for mainframe modernization […]

On-device SLMs with agentic orchestration for hyper-personalized customer experiences in telecom

On-device SLMs with agentic orchestration for hyper-personalized customer experiences in telecom

Opportunities for telecoms with small language models (SLMs) explored how telecom operators can use SLMs deployed on Customer Premises Equipment (CPE) and Internet of Things (IoT) devices to enable autonomous environments and handle routine information requests. Subsequently, in Distributed inference with collaborative AI agents for telco-powered smart-X, we further explored the spectrum of distributed computing locations […]

Reimagining Mental Healthcare: Technology as a Catalyst for Change

Reimagining Mental Healthcare: Technology as a Catalyst for Change

Imagine a world where mental healthcare doesn’t mean endless waitlists for patients or documentation burnout for therapists. That world isn’t just possible—it’s already here. Technology is reshaping the mental healthcare landscape. AI-powered assistants now help to relieve clinicians of paperwork burdens, surface breakthrough insights, and improve efficiency. Meanwhile, digital platforms are connecting individuals with care […]