Category: Management Tools

In an era of increasing digital transformation, electric utility providers are facing unprecedented challenges in meeting customer expectations for quick, efficient, and accessible service. Utility contact centers in particular face unique challenges in delivering effective customer service. Traditional Interactive Voice Response (IVR) systems can effectively handle direct, well-defined requests through touch-tone or basic voice commands, […]

The UK motor finance industry faces Complex challenges following the Financial Conduct Authority’s (FCA) review of Discretionary Commission Arrangements (DCA). Financial institutions must now analyze historical lending data, calculate accurate redress amounts, and manage customer communications effectively, all while working with fragmented data sets and tight regulatory deadlines. In this post, we’ll explore how AWS […]

In today’s complex industrial environments, predictive maintenance remains a key challenge for Energy, Utilities, and Manufacturing sectors. Traditional anomaly detection methods are labor-intensive and time-consuming, often leaving critical equipment vulnerabilities unaddressed for hours or days—leading to significant unplanned downtime and financial impact. McKinsey estimates mid-size refineries lose $20–50 million annually due to reliability issues. Typical […]

Building on our previous exploration of AWS Mainframe Modernization for the telecommunications industry, we now turn our focus to a powerful partnership that’s revolutionizing the modernization journey for telcos. In this blog post, we delve into how AWS and Astadia, an Amdocs Company, are joining forces to provide a comprehensive, automated solution for mainframe modernization […]

Introduction: data modernization challenges and on-premises solutions in the power industry In the power industry, modernizing data infrastructure is especially challenging due to strict cybersecurity mandates, data residency rules, and the need for real-time reliability. Furthermore, energy systems are inherently hybrid. They rely on a distributed patchwork of OEMs, protocols, and on-premises infrastructure, often in […]

The healthcare industry is increasingly migrating to the cloud to enhance service delivery, ensure compliance, and improve patient outcomes. However, managing cloud costs effectively is crucial to maximize the value of these investments. Healthcare applications often have unique requirements that make them challenging to refactor into serverless or containerized architectures. These applications may have dependencies […]

Introduction National Oil Companies and Country Regulators can use Virtual Data Rooms (VDRs) to create multiple dedicated spaces for each participant in licensing and bidding rounds, offering robust tools for visualization, interpretation, and collaboration. Enhancing these VDRs with generative AI technology can transform how information is handled and analyzed throughout the process. The incorporation of […]

In today’s fast-paced digital world, AUDI AG faces immense pressure to innovate rapidly. In 2023, the Audi Cloud Foundation Services (ACS) team, supported by Storm Reply, launched the first version of their generative AI chatbot solution. This solution was designed to reduce internal knowledge base retrieval time and improve employee productivity. For more details, see […]

The rapid advancement of generative AI promises new strategies for innovation in the insurance industry, and insurance carriers should implement it in compliance with regulatory requirements. The National Association of Insurance Commissioners (NAIC) has adopted Principles on Artificial Intelligence and released a Model Bulletin on the use of artificial intelligence systems by insurers to provide […]

Introduction At MWC 2025, AWS announced the preview of a new AWS Outposts racks offering for high-throughput, network-intensive workloads. We are pleased to announce that this offering is now generally available as part of the second-generation Outposts racks launch. With this launch, Outposts empowers communication service providers (CSPs) to accelerate modernization of their on-premises telecom […]