Category: Amazon DynamoDB

In an era of increasing digital transformation, electric utility providers are facing unprecedented challenges in meeting customer expectations for quick, efficient, and accessible service. Utility contact centers in particular face unique challenges in delivering effective customer service. Traditional Interactive Voice Response (IVR) systems can effectively handle direct, well-defined requests through touch-tone or basic voice commands, […]

The UK motor finance industry faces Complex challenges following the Financial Conduct Authority’s (FCA) review of Discretionary Commission Arrangements (DCA). Financial institutions must now analyze historical lending data, calculate accurate redress amounts, and manage customer communications effectively, all while working with fragmented data sets and tight regulatory deadlines. In this post, we’ll explore how AWS […]

Revenue assurance (RA) is critical in the telecom industry, traditionally monitoring financial transactions such as CDR validation, billing verification, and settlement reconciliation to make sure of accurate revenue streams. Despite these practices, telecom operators face significant operational inefficiencies, with traditional RA processes limited to sampling small portions of transactions and achieving partial recovery rates due […]

The science is clear. Significant carbon emission reductions are needed to avoid the most severe effects of climate change, restore biodiversity, protect vulnerable communities, and make sure of a habitable planet for future generations. Amazon founded The Climate Pledge in 2019, and since then we have made strides toward our goal of reaching net zero […]

In today’s rapidly evolving healthcare technology landscape, managing patient data securely and efficiently is crucial. We’ll explore the implementation of multi-tenant FHIR (Fast Healthcare Interoperability Resources) solutions using Amazon Web Services (AWS) HealthLake, a robust service for healthcare organizations seeking to scale their data management capabilities. Defining key terms We will be diving into technical […]

In today’s fast-paced digital world, AUDI AG faces immense pressure to innovate rapidly. In 2023, the Audi Cloud Foundation Services (ACS) team, supported by Storm Reply, launched the first version of their generative AI chatbot solution. This solution was designed to reduce internal knowledge base retrieval time and improve employee productivity. For more details, see […]

This post describes how to gather, collect, and distribute data from your connected vehicles and connected assets, such as manufacturing machinery or utility meters, into the Salesforce Industry Cloud solutions using Amazon Web Services (AWS) services. With AWS Internet of Things (AWS IoT), there’s AWS IoT FleetWise, a managed service to efficiently collect vehicle data […]

Introduction In today’s fast-paced financial markets, the sheer volume and velocity of news pose significant challenges for investors, traders, and financial institutions. The ability to quickly process, analyze, and act on relevant information can mean the difference between seizing opportunities and falling behind. This blog post introduces an innovative solution that leverages Amazon Bedrock to […]

Healthcare and life sciences (HCLS) organizations are generating more data than ever as they integrate molecular data into their drug discovery, clinical development, molecular diagnostics, and population health analysis. Because of the amount of data, customers are looking for well-organized cost-effective storage that supports easy discovery and integration into their analysis ecosystem. Customers also want […]

Legacy mainframe systems remain the backbone of many telecommunications (telco) operators, despite rapid technological evolution. These systems, combining proprietary and vendor-developed applications, remain critical for handling bulk data processing and large-scale transactions. These systems typically handle critical Business Support Systems (BSS) and Operational Support Systems (OSS) workloads, such as the highly transactional processes of rating, […]