Category: Amazon Lex

In an era of increasing digital transformation, electric utility providers are facing unprecedented challenges in meeting customer expectations for quick, efficient, and accessible service. Utility contact centers in particular face unique challenges in delivering effective customer service. Traditional Interactive Voice Response (IVR) systems can effectively handle direct, well-defined requests through touch-tone or basic voice commands, […]

Revenue assurance (RA) is critical in the telecom industry, traditionally monitoring financial transactions such as CDR validation, billing verification, and settlement reconciliation to make sure of accurate revenue streams. Despite these practices, telecom operators face significant operational inefficiencies, with traditional RA processes limited to sampling small portions of transactions and achieving partial recovery rates due […]

Imagine a world where mental healthcare doesn’t mean endless waitlists for patients or documentation burnout for therapists. That world isn’t just possible—it’s already here. Technology is reshaping the mental healthcare landscape. AI-powered assistants now help to relieve clinicians of paperwork burdens, surface breakthrough insights, and improve efficiency. Meanwhile, digital platforms are connecting individuals with care […]

The retail and consumer goods landscape is shifting seismically, with digital transformation at its core. Retailers and consumer brands are at various stages of this digital journey, each seeking tailored solutions to propel their businesses forward. To kick-start digital transformation, organizations need data-based insights that help them deliver on business outcomes. Accessing and acting on […]

In the rapidly evolving life sciences industry, sales teams are facing growing challenges in engaging effectively with healthcare professionals (HCPs). With the complexity of drug portfolios, innovative go-to-market models, and intense competition, sales teams require quick access to critical data, intelligent guidance on HCP interactions, and the ability to automate administrative tasks. By addressing these […]

The credit card dispute management process in banks is often manual, time-consuming, and because of legacy systems. This inefficient process leads to slow dispute resolution times, poor customer experiences, potential revenue losses and challenges in complying with regulations. Banks and customers face consequences from this problem; banks face operational inefficiencies, high costs, and customer dissatisfaction, […]

Companies seeking to manage buildings successfully and safely for their customers face increasingly complex challenges. And the complexity of management and maintenance increases in buildings that are essential to society. Facilities for healthcare, manufacturing, and criminal justice, for example, can’t operate if their equipment is down. They must also meet strict regulations, compliance, and safety […]

In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption means fewer calls to the front desk and concierge, freeing up staff time to perform […]

Wind energy is a strategic industry central to Europe’s energy security strategy. Wind already meets 17% of Europe’s electricity demand today¹. The European Commission wants wind to be half of Europe’s electricity by 2050. This move to clean and renewable energy is critical to decarbonise Europe’s economy but the backlog in wind permitting across Europe […]

Introduction We often take for granted how easy it is to fly across the country or world on any given day. Yet, airlines face challenges, like unplanned weather events, wild fires, geopolitical events, logistical problems, and other external factors that impact their regular operations, more often than you’d expect. Such events lead to irregular operations, […]