Unlock Deeper Insights for your Amazon WorkSpaces with ControlUp

At AWS, we’re committed to providing the foundational services that power your modern workforce. Amazon WorkSpaces delivers flexible, secure, cloud-based virtual desktops that empower your teams to work from anywhere. While AWS manages the underlying infrastructure, we understand that optimizing the digital employee experience (DEX) within your WorkSpaces environment is paramount for your success. This is where AWS partners like ControlUp provide invaluable capabilities, enabling you to gain unparalleled visibility and control over your virtual desktop deployments.

Maximize Your WorkSpaces Investment

Amazon WorkSpaces offers a versatile Desktop-as-a-Service (DaaS) solution tailored to diverse organizational needs. Whether you’re leveraging WorkSpaces Pools for cost-effective, non-persistent desktops ideal for shift workers, or WorkSpaces Personal to provide persistent, customized experiences for knowledge workers, WorkSpaces adapts to your unique requirements.

Under the AWS Shared Responsibility Model, AWS manages the security of the cloud – including the compute, memory, and networking for your WorkSpaces. To address the security in the cloud and ensure operational excellence, customers require robust tools to manage and optimize their virtual environments. ControlUp directly supports this customer responsibility by delivering comprehensive monitoring and management capabilities specifically designed for Amazon WorkSpaces, helping you proactively enhance user experience and application performance.

ControlUp: Tailored Visibility for Your WorkSpaces Environment

ControlUp for Desktops extends its powerful monitoring and management capabilities to Amazon WorkSpaces through three adaptable deployment scenarios:

• In-WorkSpace DEX Monitoring: By deploying the ControlUp agent directly within your Amazon WorkSpaces desktop, you unlock rich, real-time DEX monitoring, precise troubleshooting, and effective remediation for the virtual desktop environment itself.
• Basic End-to-End Metrics with Client Extension: Combine the ControlUp agent in your WorkSpaces desktop with a lightweight ControlUp Remote Client Plugin on the end-user’s client device. This provides essential monitoring and troubleshooting across the entire user journey, offering foundational insights into the client-side experience.
• Comprehensive Client-to-Cloud DEX: For the most granular end-to-end visibility, deploy a ControlUp agent on both the WorkSpaces desktop and the client desktop. This robust approach delivers an exhaustive view of the user experience, from the endpoint device through to the virtual desktop, enabling deep-dive troubleshooting and optimization.

ControlUp captures thousands of critical DEX metrics, presenting a holistic view of your digital environment. As demonstrated in Figure 1, these end-to-end metrics are consolidated into a single pane of glass for clients utilizing the DCV protocols with WorkSpaces. This includes vital data points such as:

• Connectivity mapping
• Detailed Client Device, Active Session, Provisioning, and WorkSpaces data
• CPU and Memory Usage
• Peak Experience Latency
• Client Device Latency

This level of insight moves you beyond guesswork, providing actionable intelligence for proactive optimization. By integrating ControlUp with your Amazon WorkSpaces deployments, you can drive better user performance, reduce support overhead, and deliver consistently seamless virtual desktop experience for your workforce.

“ControlUp’s integration with Amazon WorkSpaces exemplifies how AWS Partners enhance our customers’ cloud desktop environments. By providing visibility into performance metrics and user experience, ControlUp allows organizations to maximize the value of their Amazon WorkSpaces deployments while delivering exceptional digital employee experiences — a critical advantage in today’s distributed work environment.” — Ruslana Zbagerska, VP, Secure Work Enablement