Business Productivity
Tag: Amazon Machine Learning
Get higher quality call recordings using Amazon Chime SDK call analytics
Voice enhancement for call recordings using machine-learning-powered denoising and a new speech superresolution model Why is it important to have higher quality audio recordings? Organizations record phone calls and archive call recordings for a variety of reasons including regulatory compliance and customer service quality control. For example, in many regulated industries, such as financial services, […]
In the Realm of Artificial Intelligence and Machine Learning: Exploring Amazon Chime SDK’s Audio Science Innovations
Introduction I recently had the chance to sit down with Mike Goodwin, Sr Manager Applied Science for Amazon Chime SDK to discuss his team’s work and gain a deeper understanding of their latest innovations. As a driving force behind new audio technologies, the Amazon Chime SDK is continually pushing the boundaries of what is possible […]
Effortlessly Summarize Phone Conversations with Amazon Chime SDK Call Analytics: Step-by-Step Guide
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone […]
Add real-time call analytics to voice calls with hands-on workshop
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced […]
Using call metadata to enhance insights provided by Amazon Chime SDK call analytics
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call […]
Label multiple speakers on a call with speaker search
August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Use Amazon Chime SDK’s call analytics to label speakers in a conference call Why is it useful to label speakers on conference calls? In many multi-party voice communications use cases, it is important to identify and label the active speakers in […]
Build a scalable file-based noise reduction solution with Amazon Voice Focus AMI
August 2025: This feature is no longer available. For available voice focus options please see Amazon Chime SDK Features. In November 2021, Amazon Chime SDK team launched Amazon Voice Focus AMI for customers to help reduce background noise and improve the quality of their audio content. Amazon Voice Focus is an award-winning, deep-learning noise suppression algorithm used in […]