Category: Amazon Connect

This week brings an array of innovations spanning from generative AI capabilities to enhancements of foundational services. Whether you’re building AI-powered applications, managing databases, or optimizing your cloud infrastructure, these updates help build more advanced, robust, and flexible applications. Last week’s launches Here are the launches that got my attention this week: Amazon DocumentDB – […]

Every Monday we tell you about the best releases and blogs that caught our attention last week. This week I’m making an exception to include a release from today: Amazon Bedrock API keys. This new feature simplifies generative AI development by providing direct API authentication without needing to manually configure IAM principals and policies. Amazon […]

I counted about 40 new launches from AWS since last week – back to our normal rhythm of releases. Services teams are listening to your feedback and developing little (or big) changes that makes your life easier when working with our services. The ability to support multiple sessions in the AWS Console is my favorite […]

As we move into the second week of 2025, China is celebrating Laba Festival (腊八节), a traditional holiday, which marks the beginning of Chinese New Year preparations. On this day, Chinese people prepare Laba congee, a special porridge combining various grains, dried fruits, and nuts. This nutritious mixture symbolizes harmony, prosperity, and good fortune — […]

Use innovative tools like generative AI for segmentation and campaigns, WhatsApp Business, data privacy controls for chat, AI guardrails, conversational AI bot management, and enhanced analytics to elevate customer experiences securely and efficiently.

Life is not always happy, there are difficult times. However, we can share our joys and sufferings with those we work with. The AWS Community is no exception. Jeff Barr introduced two members of the AWS community who are dealing with health issues. Farouq Mousa is an AWS Community Builder and fighting brain cancer. Allen […]

Amazon Connect’s analytics data lake centralizes customer data for powerful performance analysis without complex pipelines.

Today is April Fool’s Day. About 10 years ago, some tech companies would joke about an idea that was thought to be fun and unfeasible on April 1st, to the delight of readers. Jeff Barr has also posted seemingly far-fetched ideas on this blog in the past, and some of these have surprisingly come true! […]